Become a Transportation Assistant with the VA Northeast Ohio Healthcare System

Are you looking for a career that combines administrative expertise with a meaningful mission? The Department of Veterans Affairs (VA) is currently hiring a Transportation Assistant to support the Travel section of the Patient Care Administrative Service in Cleveland, Ohio. This role is essential to ensuring Veterans receive efficient and timely healthcare.

Job Responsibilities

As a Transportation Assistant, your daily duties will involve a mix of high-level coordination and data management, including:

Consult Management: Organizing and tracking internal consultations to ensure timely patient care.
Scheduling: Managing patient appointments and admissions workflows.
Data Reporting: Analyzing and reporting on program-specific data to ensure compliance and efficiency.
Communication: Coordinating between various transportation providers like the Disabled American Veterans (DAV) and the Volunteer Transportation Network (VTN).
System Navigation: Utilizing platforms such as VISTA and CPRS to manage records and service requests.

Comparison: Standard Office Roles vs. VA Transportation Assistant

Feature	Typical Office Clerk	VA Transportation Assistant
Scope	General Admin	Specialized Medical Transport
Patient Interaction	Low	High
Systems Used	Standard Suite	VISTA / CPRS / Specialized Tracking
Mission Focus	Organizational Goals	Supporting Veteran Health

Requirements

To qualify for this position, you must be a U.S. citizen and meet the following criteria:

Specialized Experience: At least one year of experience equivalent to the GS-05 level.
Documentation: You must submit an SF-50 if you are a current or former federal employee to verify time-in-grade.
Vaccination: Participation in the seasonal influenza program is mandatory.
Assessment: Completion of an online competency-based assessment is required.

Salary and Benefits

This position offers a competitive salary ranging from $47,414 to $61,638 per year, commensurate with qualifications. Federal employees enjoy a robust benefits package, including:

Health insurance, life insurance, and long-term care insurance.
Generous leave policies, including sick and annual leave.
Participation in the Federal Employees Retirement System (FERS).
Ongoing training and professional development opportunities.

Application Tips

Submitting a federal application can be competitive. Follow these tips to stand out:

Respect the Limit: Keep your resume strictly to two pages or less.
Be Specific: List the month, year, and hours per week for every job on your resume.
Use the Builder: Use the USAJOBS resume builder to ensure you include all required federal formatting.
Check Your Paperwork: Ensure your SF-50s explicitly show your grade and time-in-grade status.

This role offers a unique opportunity to directly impact the lives of our Veterans. By ensuring efficient transportation and consultation flow, you become a critical link in their health journey. If you have the required experience and a passion for public service, we encourage you to apply by the closing date of September 14, 2026.

Why This Transportation Assistant Job Matters

Join the VA Northeast Ohio Healthcare System and help ensure our nation's heroes receive the timely care they deserve as a Transportation Assistant.

Transportation Assistant Job Overview

The Department of Veterans Affairs is seeking a dedicated Transportation Assistant to join the Travel section of the Patient Care Administrative Service in Cleveland, Ohio. This role is pivotal in coordinating patient appointments, managing consult flows, and ensuring that our Veterans receive seamless access to high-quality medical services. You will be instrumental in optimizing service delivery and streamlining administrative processes within a dynamic healthcare environment.

Requirements for Transportation Assistant

U.S. Citizenship
One year of specialized experience equivalent to the GS-05 grade level
Completion of online assessments
Participation in the seasonal influenza vaccination program
Submission of SF-50 documentation for current or former federal employees to verify time-in-grade
Must undergo a background/security investigation
Compliance with the two-page resume limit requirement

Preferred Qualifications for Transportation Assistant

Experience in transportation or logistics-related roles
Advanced proficiency in specialized computer applications and electronic medical records systems
Proven experience in clerical and administrative workflow management

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Paid annual and sick leave
✓Federal retirement benefits
✓Opportunities for professional development and career growth
✓Life insurance programs
✓Access to a supportive, mission-driven work culture

💡 How to Apply Transportation Assistant Job & Insider Tips

Application Steps for Transportation Assistant Job

Create or log into your USAJOBS account.
Review the full vacancy announcement carefully.
Prepare a resume that does not exceed the two-page limit.
Complete the online application and questionnaire.
Attach all required documents, including relevant SF-50s and DD-214 if applicable.
Submit your application by 11:59 PM ET on the closing date.
Complete the required USA Hire Assessments if notified.

💡 General Tips

Save your resume as a PDF to preserve formatting and page count.
Ensure your resume includes specific dates (month/year) and hours worked per week for each position.
Use clear, results-oriented language rather than just listing duties.
Test your internet connection and set aside at least three hours for the assessment.
Carefully review the 'Required Documents' section to avoid disqualification due to missing paperwork.

Frequently Asked Questions

Is this a remote position?

No, this is an onsite position based in Cleveland, Ohio.

What is the resume page limit?

Per current federal policy, resumes must be no longer than two pages to be eligible for consideration.

Are there physical requirements for this job?

The role does not have inherent physical requirements that cannot be met with reasonable accommodation.

Do I need a background check?

Yes, all selected applicants are subject to a security and suitability investigation.

Can I work remotely?

No, this role requires your physical presence in the office in Cleveland, Ohio.

What if I have a disability?

Reasonable accommodations can be requested during the application process for assessments or the job itself.

Job from Veterans Health Administration

The VA Northeast Ohio Healthcare System serves over 112,000 Veterans across 21 counties. From a 674-bed tertiary medical center to community outpatient clinics, the agency is dedicated to President Lincoln’s promise to care for those who have served in the military and their families. Joining this team means contributing to a world-class healthcare organization recognized for its commitment to patient-centered care and research innovation.