Lead the Frontline: Supervisory Management & Program Analyst at CBP
Are you a visionary leader with a passion for workforce optimization and national security? The U.S. Customs and Border Protection (CBP) is looking for a dynamic individual to serve as a Supervisory Management & Program Analyst. This position offers the rare opportunity to shape the hiring and organizational strategy for one of the most vital components of the Department of Homeland Security.
Job Responsibilities
In this GS-14 leadership role, you will:
- Serve as the Branch Chief for the HR Staffing Branch.
- Direct hiring, onboarding, and organizational slot management.
- Analyze workforce trends to develop comprehensive hiring plans.
- Lead process re-engineering efforts to automate and streamline services.
- Act as a primary liaison between the Office of Trade and the Office of Human Resources Management.
- Mentor and supervise branch staff to ensure mission success.
Requirements
To be considered for this high-impact position, you must meet several key criteria:
- U.S. Citizenship is strictly required.
- A comprehensive background investigation will be conducted.
- You must meet a 3-of-5-year U.S. residency requirement.
- Current federal employees must meet time-in-grade requirements.
- Completion of a probationary period is required for all new appointees.
Salary Overview
This position is graded at the GS-14 level, offering a competitive compensation package commensurate with the responsibilities of the role.
| Pay Step | Annual Salary Range |
|---|---|
| Step 1 | $143,913 |
| Step 10 | $187,093 |
Benefits
CBP values its employees' health, career longevity, and work-life balance. Benefits include:
- Comprehensive Health Coverage: Access to high-quality health, dental, and vision plans.
- Retirement Planning: Thrift Savings Plan (401k equivalent) and federal pension options.
- Flexibility: Opportunities for flexible work schedules to support a healthy work-life balance.
- Development: Tuition reimbursement and ongoing leadership training.
Application Tips
- Be Precise: Your resume must explicitly detail your past experience using the series, grade, and dates of service format.
- PDF Preferred: Upload documents as PDFs to ensure they are readable and properly formatted by HR scanners.
- Prepare for Assessments: The USA Hire assessment is a pass/fail-style competency gate; take it seriously and set aside adequate time.
If you are ready to apply your analytical prowess to protect American interests and lead a dedicated team, this is the career move you have been waiting for. Apply by September 10, 2026, to ensure your materials reach the hiring committee.
Why This Supervisory Management & Program Analyst Job Matters
Lead the future of trade workforce management at the frontline of national security.
Supervisory Management & Program Analyst Job Overview
The U.S. Customs and Border Protection (CBP) Office of Trade is seeking a strategic leader for the role of Supervisory Management & Program Analyst. Based in Washington, D.C., this GS-14 position oversees the Human Resources Staffing Branch within the Mission Readiness Directorate. You will spearhead workforce planning, organizational design, and high-level process re-engineering, playing a critical role in supporting the agency that safeguards American economic security.
Requirements for Supervisory Management & Program Analyst
- U.S. Citizenship
- Must pass a comprehensive background investigation
- Registration with Selective Service for males born after December 31, 1959
- Residency requirement: Must have physically resided in the U.S. for at least three of the last five years
- Completion of a one-year probationary period for new federal employees
- Time-in-grade requirement: 52 weeks at the next lower grade level
- Must be fluent in English
Preferred Qualifications for Supervisory Management & Program Analyst
- Demonstrated experience in managing human resources staffing operations
- Proven ability to lead process automation and organizational redesign
- Strong analytical skills in workforce trend reporting and hiring planning
- Expertise in advising senior leadership on complex programmatic workforce functions
- Experience in mentoring and supervising diverse teams in a federal environment
Federal Benefits & Perks
- ✓Health, dental, and vision insurance options
- ✓Life and long-term care insurance
- ✓Federal retirement plan
- ✓Thrift Savings Plan (401k-style savings)
- ✓Paid federal holidays and personal leave
- ✓Flexible work schedules
- ✓Tuition reimbursement and professional development programs
- ✓Fitness centers and wellness initiatives
💡 How to Apply Supervisory Management & Program Analyst Job & Insider Tips
Application Steps for Supervisory Management & Program Analyst Job
- Submit your resume (max two pages) via the online portal.
- Complete the required application questionnaire.
- Complete the mandatory USA Hire Competency Based Assessment within the designated timeframe.
- Upload all supporting documents, including SF-50s for current or former federal employees.
- Monitor your status through the USAJOBS dashboard.
💡 General Tips
- Ensure your resume explicitly details your experience in workforce planning and supervisory duties.
- Upload documents as PDFs rather than Word files to maintain formatting and document quality.
- Set aside at least three hours for the online assessment; it is a critical component of your evaluation.
- Verify that your resume includes dates of employment (MM/DD/YY), hours worked per week, and salary information.
- Do not wait until the final hour to submit, as technical issues can delay your application.
Frequently Asked Questions
What is the primary focus of the Supervisory Management & Program Analyst role?
This position acts as the Branch Chief for the HR Staffing Branch, overseeing hiring, onboarding, organizational design, and workforce policy development within the Office of Trade.
Is there a residency requirement for this role?
Yes, applicants not currently employed by CBP must have physically resided in the U.S. for at least three of the last five years.
Can I update my application after I have submitted it?
Yes, you can edit your application via your USAJOBS account at any time before the announcement closes on September 10, 2026.
What is the geographic requirement?
You must reside within the defined local commuting area of Washington, D.C.
Is relocation assistance offered?
This specific announcement indicates relocation expenses are not paid by the agency.
Job from Customs And Border Protection
The Office of Trade (OT) is the architect of the world's most robust customs system. As the second-largest revenue source for the U.S. government, our mission is to facilitate legitimate trade while enforcing laws that protect the American economy, consumer health, and national safety. By joining the Human Capital Division, you become a silent guardian of our borders, ensuring we have the right talent in place to meet evolving global challenges.