Launch Your Career at the Durham VA: Advanced Medical Support Assistant
Are you looking for a career that combines administrative expertise with a meaningful mission? The Durham VA Health Care System is currently hiring an Advanced Medical Support Assistant to join our dedicated team. This role is pivotal in ensuring that those who have served our country receive the high-quality, compassionate healthcare they deserve.
About the Veterans Health Administration
The Department of Veterans Affairs (VA) is committed to serving the men and women who have sacrificed for our nation. As part of the Veterans Health Administration, the Durham VA Health Care System operates as a high-complexity facility, providing a wide range of services to the Veteran community. Our team is guided by the "I CARE" values: Integrity, Commitment, Advocacy, Respect, and Excellence.
Job Responsibilities
As an Advanced Medical Support Assistant, your daily work will be varied and impactful. You will act as the face of the clinic, managing patient flow and ensuring that communication between clinicians and patients is smooth and professional. Key duties include:
- Coordinating and scheduling complex medical appointments.
- Serving as a liaison between the patient and the interdisciplinary care team.
- Managing incoming phone and mail communications with professional customer service.
- Monitoring clinic utilization and making schedule adjustments to meet demand.
- Collaborating with team members during huddles to plan care for upcoming appointments.
Requirements
To be considered for this position, applicants must meet specific federal requirements, including:
- Citizenship: Must be a U.S. citizen.
- Experience: One year of specialized experience equivalent to at least the GS-5 level.
- Language: Proficiency in written and spoken English.
- Physical Standards: Ability to pass a pre-employment physical.
- Compliance: Participation in the annual seasonal influenza vaccination program.
Salary Overview
This position offers a competitive federal salary based on the GS pay scale.
| Pay Range | Interval |
|---|---|
| $54,144 - $70,387 | Per Year |
Benefits
Working for the VA provides more than just a paycheck. Our employees enjoy a comprehensive benefits package designed to support both professional and personal well-being.
- Paid Time Off: 13-26 days of annual leave and 13 days of sick leave annually.
- Holidays: 11 paid Federal holidays.
- Parental Leave: Up to 12 weeks of paid leave for new parents.
- Retirement: Access to a federal pension and a 401K-style Thrift Savings Plan with employer matching.
- Insurance: Extensive choices for health, dental, vision, and life insurance.
Application Tips
Applying for federal jobs requires attention to detail. Ensure your resume highlights your specific experience with scheduling software, medical terminology, and patient coordination. Always use the official VA-provided template to ensure your application passes initial screenings.
If you are a detail-oriented professional with a passion for supporting Veterans, this is your opportunity to join a world-class health system. Apply today through the official USAJOBS platform and begin your journey with the Department of Veterans Affairs.
Why This Adv Med Support Assistant Job Matters
Advance your career while serving those who served: Join the Durham VA Health Care System as an Advanced Medical Support Assistant and make a daily impact on Veteran wellness.
Adv Med Support Assistant Job Overview
The Durham VA Health Care System is seeking a dedicated and organized Advanced Medical Support Assistant to join our interdisciplinary team. In this role, you will serve as a vital link in the patient care delivery process, managing clinic workflows, scheduling, and administrative communication for a complexity 1A medical facility. You will be instrumental in ensuring Veterans receive seamless access to care by coordinating with clinical staff and maintaining efficient appointment systems.
Requirements for Adv Med Support Assistant
- U.S. Citizenship
- One year of specialized experience equivalent to the GS-5 grade level
- Proficiency in written and spoken English
- Must pass a pre-employment physical examination
- Participation in the seasonal influenza vaccination program
- Subject to background and security investigations
- Ability to complete a 1 or 2-year trial period
Preferred Qualifications for Adv Med Support Assistant
- Advanced knowledge of clinical scheduling systems and patient health care portals
- Strong understanding of medical terminology
- Experience with interdisciplinary coordinated care and community-based care models
- Demonstrated ability to communicate tactfully with clinical staff and patients
- Proven experience in resolving patient concerns and managing complex administrative workflows
Federal Benefits & Perks
- âś“13-26 days of annual leave and 13 days of sick leave per year
- âś“11 paid Federal holidays
- âś“Federal pension (FERS) with 5-year vesting
- âś“Federal 401K (TSP) with agency matching up to 5%
- âś“Comprehensive federal health, dental, vision, and life insurance plans
- âś“Up to 12 weeks of paid parental leave
- âś“Childcare subsidies for eligible employees
đź’ˇ How to Apply Adv Med Support Assistant Job & Insider Tips
Application Steps for Adv Med Support Assistant Job
- Create a profile on the USAJOBS portal.
- Prepare a resume that specifically highlights your administrative experience in medical settings.
- Use the provided VA template link to ensure your resume meets formatting requirements.
- Complete the occupational questionnaire.
- Upload all required documentation, including transcripts and SF-50s if applicable.
- Submit your application before the closing date of September 14, 2026.
đź’ˇ General Tips
- Be specific and thorough when describing your experience; the hiring team cannot make assumptions about your background.
- Use the 'Other' document upload field to submit your full CV in addition to the required one-page resume format.
- Double-check that your transcripts are uploaded if you are using education to qualify for the position.
- Monitor your email for status updates following the close of the announcement.
Frequently Asked Questions
What is the primary focus of an Advanced Medical Support Assistant at the VA?
This role focuses on the coordination of patient care, clinic scheduling, and serving as the primary point of contact for Veterans to ensure they receive timely and effective medical services.
Can I work remotely for this position?
No, this is an on-site, in-person position based at the Durham VA Health Care System; it is not eligible for telework.
What is the 'I CARE' value system?
The VA's 'I CARE' values—Integrity, Commitment, Advocacy, Respect, and Excellence—are the foundation of our culture and how we care for the Veterans we serve.
Is this a remote position?
No, this is an on-site position at the Durham VA.
Will I need to pass a drug test?
Yes, as a testing designated position, candidates may be subject to pre-employment screenings.