Launch Your Federal Career in the UK: Contact Representative with the Defense Health Agency
Are you looking for a rewarding role that bridges the gap between complex health benefits and those who need them most? The Defense Health Agency (DHA) is currently seeking a motivated and detail-oriented individual to serve as a Contact Representative for the 48th Medical Group at Lakenheath Air Base in the United Kingdom. This role offers a unique opportunity to live and work abroad while providing essential guidance to military personnel, retirees, and their families.
Job Responsibilities
In this role, you will be the point person for all inquiries regarding health benefit programs. Your primary responsibilities will include:
- Providing expert guidance on inpatient and outpatient medical care under the USHBP and TRICARE programs.
- Explaining entitlement priorities to beneficiaries, including coordination with Medicare, Medicaid, and private insurance.
- Serving as the Debt Collection Assistance Officer (DCAO) to investigate and resolve medical claims.
- Conducting benefit briefings for newcomers and retirees to ensure they understand their healthcare rights.
Requirements
To be eligible for this position, you must meet the following criteria:
- Specialized Experience: You must have at least one year of experience equivalent to the GS-05 level in Federal service involving health benefits or medical advisory services.
- Time-in-Grade: If you have held a GS position within the last 52 weeks, you must demonstrate 52 weeks of service at the GS-05 level.
- Documentation: You must provide all necessary documentation to support your claimed hiring authority (e.g., military spouse preference, veteran status).
Comparison of Benefits
| Benefit | Description |
|---|---|
| Salary | $43,106 - $56,039 (Per Annum) |
| Location | Lakenheath, United Kingdom |
| Housing | Possible Living Quarters Allowance (LQA) |
| Leave | Standard Federal Annual and Sick Leave |
Salary and Benefits
The salary range for this position is $43,106 to $56,039. Working in an overseas environment, selected applicants may be eligible for specific foreign area benefits such as the Living Quarters Allowance. These benefits are determined at the time of hire based on Department of State Standardized Regulations.
Application Tips
- Respect the Page Limit: Your resume must be two pages or less. This is non-negotiable; candidates who submit longer resumes will be automatically excluded.
- Be Detailed: Ensure your employment history includes your employer, dates (month/year), and the number of hours worked per week.
- Prepare for Assessments: You will likely need to take the USA Hire assessment. Don't wait—complete it within 48 hours of being notified to keep your application on track.
Serving as a Contact Representative in the UK is more than just a job; it’s a commitment to supporting the health and wellbeing of the military community. If you meet the qualifications and are ready for an international challenge, apply today to start your journey with the Defense Health Agency.
Why This Contact Representative Job Matters
Launch your career abroad with the Defense Health Agency in the Health Agency! We are seeking a dedicated Contact Representative to join the 48th Medical Group team at Lakenheath Air Base in the United Kingdom.
Contact Representative Job Overview
As a Contact Representative for the Defense Health Agency, you will serve as the primary point of contact for health benefit programs, assisting beneficiaries with navigating inpatient and outpatient medical care. You will provide critical guidance on TRICARE and other insurance programs, ensuring military families and retirees receive the support they need to maintain their health and readiness.
Requirements for Contact Representative
- Must possess one year of specialized experience at the GS-05 level or equivalent in the Federal Service.
- Demonstrated ability to provide detailed advice on health benefits, medical services, and insurance programs.
- Must meet eligibility requirements for overseas employment (e.g., Military Spouse Preference, Veterans, etc.).
- Must provide a resume limited to two pages or less.
- Must be able to complete USA Hire Assessments within 48 hours of notification.
Preferred Qualifications for Contact Representative
- Experience in the military medical or TRICARE administration environment.
- Strong proficiency in explaining complex regulatory benefits to diverse populations.
- Demonstrated skill in debt collection or claims investigation related to medical services.
Federal Benefits & Perks
- ✓Opportunities for overseas living allowances such as Living Quarters Allowance (LQA).
- ✓Access to a comprehensive Federal benefits package.
- ✓Unique international professional development experience.
- ✓Support for military family members through specialized hiring preferences.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Review the full announcement and ensure you have all required eligibility documentation.
- Prepare a resume that is strictly two pages or less, highlighting your specialized experience.
- Click the Apply Online button to submit your application and questionnaire via the USA Staffing portal.
- Monitor your email for a notification to complete the USA Hire online assessments within 48 hours of the closing date.
- Track your application status through your USAJOBS account dashboard.
💡 General Tips
- Keep your resume to exactly two pages or fewer; any overflow will result in your application being removed from consideration.
- Use clear, plain language in your resume and avoid excessive jargon or acronyms.
- Be sure to list the number of hours worked per week for every position included in your employment history.
- Ensure you submit all required proof-of-eligibility documentation (e.g., SF-50, military orders, etc.) before the deadline.
- Set aside at least two hours to focus on the USA Hire assessments once you receive your access link.
Frequently Asked Questions
What is the primary role of a Contact Representative at the 48th Medical Group?
You will act as an advisor for health benefits, explaining complex entitlements, TRICARE coverage, and medical service options to beneficiaries.
Is relocation assistance provided for this position?
Payment of Permanent Change of Station (PCS) costs is not authorized for this position.
Are there specific resume formatting requirements?
Yes, your resume must be no longer than two pages, must include specific dates (month/year), and clearly state hours worked per week.
Is a security clearance required?
*A: No, this is a Non-sensitive (NS)/Low Risk position.*
Can I telework?
*A: No, this position is not eligible for telework due to the nature of on-site beneficiary interaction.*
Who can apply?
*A: This position is open to various categories, including current DHA employees, veterans, military spouses, and those with reinstatement eligibility.*
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is the heartbeat of healthcare across the Department of Defense. Operating worldwide, the DHA ensures that over 9.5 million uniformed service members and their families have access to high-quality medical, dental, and pharmacy programs. By joining the 48th Medical Group, you become a strategic partner in the global effort to improve health and build military readiness.