Become a Medical Support Assistant with the VA in Maui
Are you an organized professional with a heart for service? The Department of Veterans Affairs (VA) is offering a unique opportunity to join the team at the Maui VA clinic as a Medical Support Assistant (Advanced). This position is perfect for those who want to combine their administrative talents with a mission-driven career that honors our nation's veterans.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the cornerstone of the clinic's administrative operations. Your primary duties include:
- Coordinating interdisciplinary clinic scheduling.
- Managing electronic waitlists and appointment calendars.
- Verifying patient insurance and demographic information.
- Serving as a liaison between clinical staff and veterans.
- Facilitating the flow of medical records and encounter forms.
Comparison: Standard vs. Advanced MSA Roles
| Feature | Standard MSA | Advanced MSA |
|---|---|---|
| Scope | General Admin | Complex Clinical Workflow |
| Independence | Supervised | High Autonomy |
| Coordination | Basic Scheduling | Interdisciplinary Support |
| Reporting | Routine | Data-Driven/Reporting |
Requirements
To be eligible for this position, you must be a U.S. citizen and demonstrate proficiency in English. Applicants must have at least one year of experience equivalent to the next lower grade. You will also undergo a background investigation and must participate in the seasonal influenza vaccination program.
Salary and Benefits
This position offers a competitive salary range of $55,956 to $72,742 per year. Beyond the paycheck, the VA provides:
- Extensive leave packages (vacation, sick, and federal holidays).
- Full federal benefits, including medical and dental insurance.
- A robust federal retirement plan (pension + 401k).
- Opportunities for career growth and promotion within the federal system.
Application Tips
Ensure your resume is detailed. Because federal hiring managers cannot make assumptions, clearly define your previous duties and how they relate to medical administration. Ensure your supporting documentation is uploaded correctly before the September 8, 2026, deadline.
Working at the Maui VA clinic is more than just a job; it is an opportunity to directly improve the quality of life for those who have sacrificed for our country. If you have the skills and the drive to excel in a clinical administrative environment, we encourage you to apply today.
Why This Medical Support Assistant (Advanced) Job Matters
Empower Hawaii’s Veterans as a key member of the Maui VA clinical team, where your administrative expertise directly improves patient access to essential health services.
Medical Support Assistant (Advanced) Job Overview
The VA Pacific Islands Health Care System is seeking a dedicated Medical Support Assistant (Advanced) to work within our Maui VA clinic. In this vital role, you act as the operational backbone for clinical teams, managing complex scheduling, patient workflows, and administrative support. You will be the first point of contact for many of our nation's heroes, ensuring they receive the compassionate, high-quality care they have earned.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- Proficiency in spoken and written English
- High school diploma or GED equivalent
- One year of specialized experience at the GS-5 level or equivalent
- Ability to pass a background/security investigation
- Mandatory seasonal influenza vaccination
- Completion of a 1-2 year probationary trial period
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced knowledge of interdisciplinary clinical scheduling processes
- Expertise in medical terminology and healthcare record management
- Demonstrated ability to handle high-volume patient support and clinical flow
- Strong interpersonal skills for collaborating with diverse clinical teams
Federal Benefits & Perks
- ✓Competitive federal salary with step increases
- ✓Generous paid leave (13-26 days annual, 13 days sick, 11 paid federal holidays)
- ✓Comprehensive federal health, vision, dental, and life insurance
- ✓Federal pension plan and 401(k) with up to 5% employer match
- ✓Paid parental leave after 12 months
- ✓Childcare subsidy program for eligible employees
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Log into your USAJobs account or create a new profile.
- Prepare a long-form resume documenting your relevant administrative and medical experience.
- Complete the online occupational questionnaire.
- Upload required documents, including transcripts and SF-50s if applicable.
- Submit your full application package before the closing date of September 8, 2026.
💡 General Tips
- Be specific: Do not leave room for assumptions regarding your experience; provide concrete examples.
- Volunteer experience counts: Include any relevant volunteer work that demonstrates your administrative competencies.
- Check your status: Monitor your USAJobs dashboard to track the progress of your application.
- Read everything: Review the required documents list carefully to avoid missing mandatory uploads.
Frequently Asked Questions
Is this position eligible for remote work?
No, this is an onsite position located in Wailuku, Hawaii.
Can I use foreign education for this position?
Yes, provided you submit a Certificate of Foreign Equivalency with your transcript to verify it meets U.S. standards.
What is the trial period?
New federal employees must typically complete a 1 or 2-year trial period to evaluate performance and conduct.
What is the work schedule?
This is a full-time position, typically Monday through Friday, 7:30 AM to 4:00 PM.
Can I get a sign-on bonus?
Recruitment/relocation incentives are not currently authorized for this position.
Job from Veterans Health Administration
The VA Pacific Islands Health Care System (VAPIHCS) serves over 130,000 veterans across a vast 2.6 million square mile area. We operate seven community-based outpatient clinics throughout the Pacific, including our critical site in Maui. Our mission is to provide comprehensive, compassionate, and whole-health care to those who have served.