Launch Your Federal Career as a Lead Contact Representative with DFAS
Are you looking to advance your career while supporting the vital mission of the Department of Defense? The Defense Finance and Accounting Service (DFAS) is currently hiring for the position of Lead Contact Representative. This role is perfect for professionals who are passionate about financial service, enjoy leading others, and are eager to work in an environment that prides itself on excellence.
Job Responsibilities
As a Lead Contact Representative, your primary duties involve overseeing team performance and managing complex customer escalations. You will:
- Facilitate training and professional development for staff.
- Distribute and balance team workloads to ensure operational efficiency.
- Act as a subject matter expert for financial policies and regulations.
- Handle escalated phone inquiries, providing expert resolution for high-level issues.
- Utilize advanced database systems to analyze account records and provide accurate status updates.
Requirements
To be considered for this role, applicants must demonstrate a solid foundation in federal financial processes. Key requirements include:
- Specialized Experience: At least one year equivalent to the GS-06 level in the federal service.
- Regulatory Knowledge: Proven ability to apply financial directives to solve complex problems.
- Documentation: Applicants must provide a two-page maximum resume and necessary supporting documentation (e.g., transcripts or SF-50 forms).
Comparison Table: Qualifications
| Requirement | Description |
|---|---|
| Experience Level | GS-06 equivalent or higher |
| Education | Graduate level substituted for experience |
| Assessment | Required USA Hire Competency Based Assessment |
| Citizenship | Must be a U.S. Citizen |
Salary Overview
This position offers a competitive salary range of $50,460 to $68,496 per year. Please note that exact compensation may be adjusted based on the specific geographic locality of the assigned duty station.
Benefits
DFAS provides a robust federal benefits package, including health insurance, retirement planning via the Federal Employees Retirement System (FERS), the Thrift Savings Plan (TSP), and generous paid leave policies.
Application Tips
- Tailor Your Resume: Clearly demonstrate your experience in providing guidance and resolving financial discrepancies.
- Check Documents: Ensure all SF-50 forms and transcripts are accurate and attached to avoid disqualification.
- Prepare for Assessments: Use the USA Hire Applicant Resource Center to familiarize yourself with the testing environment.
Serving with DFAS offers a unique opportunity to marry professional financial expertise with the pride of serving the U.S. military. If you meet the qualifications and are ready to lead, submit your application package before September 15, 2026.
Why This Lead Contact Representative Job Matters
Advance your federal career with the Defense Finance and Accounting Service—leading the DoD in financial excellence and service to our nation's defenders.
Lead Contact Representative Job Overview
The Defense Finance and Accounting Service (DFAS) is seeking a motivated Lead Contact Representative to join our Total Force Pay Customer Care Center. In this pivotal role, you will provide expert guidance, training, and support to team members while resolving complex financial inquiries. This position is ideal for experienced professionals who possess strong leadership skills, a deep understanding of financial regulations, and a commitment to delivering exceptional customer service to the military and civilian workforce.
Requirements for Lead Contact Representative
- One year of specialized experience at the GS-06 level or equivalent.
- Proven experience providing guidance on financial policies, procedures, or regulations.
- Ability to demonstrate proficiency in resolving complex customer issues.
- Must meet all qualification requirements within 30 days of the closing date.
- U.S. Citizenship.
- Ability to obtain and maintain a security clearance as required by the position.
Preferred Qualifications for Lead Contact Representative
- One full year of graduate-level education directly related to the position (can be substituted for specialized experience).
- Strong interpersonal and communication skills.
- Ability to facilitate team training and balance complex workflows.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Generous annual and sick leave accrual.
- ✓Opportunities for professional development and career progression.
- ✓Access to the Thrift Savings Plan (TSP) with government matching.
💡 How to Apply Lead Contact Representative Job & Insider Tips
Application Steps for Lead Contact Representative Job
- Create or update your USAJOBS account profile.
- Prepare a concise, two-page maximum resume highlighting relevant experience.
- Click the 'Apply' button on the USAJOBS portal.
- Complete the required eligibility questionnaire and assessments.
- Submit all necessary supporting documentation, including transcripts and SF-50 if applicable.
- Ensure your submission is completed by 11:59 PM ET on the closing date.
💡 General Tips
- Review your resume to ensure it clearly maps your experience to the duties listed.
- Set aside at least three hours to complete the USA Hire assessment once invited.
- Double-check that all required documents, especially SF-50 forms, are attached.
- Use the 'Track this application' feature in your dashboard to monitor your status.
- Submit your application well before the deadline to avoid technical issues.
Frequently Asked Questions
Can I substitute education for the required work experience?
Yes, one full year of graduate-level education directly related to the position can be substituted for the specialized experience requirement.
Is telework available for this position?
Telework is limited and only available on a rare, case-by-case basis based on compelling agency needs.
What is the security clearance requirement?
The position requires a favorable security determination; failure to obtain or maintain this may result in the withdrawal of an offer or termination.
Job from Defense Finance And Accounting Service
The Defense Finance and Accounting Service (DFAS) is the cornerstone of financial operations for the DoD. Tasked with ensuring the delivery of high-quality pay and financial information, the agency serves the men and women who defend our country. Joining DFAS means becoming part of a goal-oriented team that values integrity, accountability, and the challenging nature of federal financial management.