Advance Your Career: Supervisory Veterans Service Representative (ADROC)
The Department of Veterans Affairs (VA) is a cornerstone of support for those who have served in our nation's military. We are currently accepting applications for a Supervisory Veterans Service Representative (Assistant DROC Manager) at our Seatac, Washington Regional Office. This leadership role is vital for ensuring that our claims processing remains efficient, accurate, and deeply empathetic to the needs of our veterans.
Job Responsibilities
In this role, you will lead a division focused on Decision Review Operations. Key duties include:
- Planning and Strategy: Develop and organize work methods to meet division priorities.
- Resource Management: Forecast workload and ensure adequate staffing, budgeting, and supply management.
- Technical Leadership: Serve as the final authority on complex claims and high-liability decisions.
- Stakeholder Engagement: Build and maintain relationships to distribute information on VA policies.
- Human Capital Management: Oversee personnel, handle grievances, and support EEO goals.
Requirements
To be eligible, you must meet the following criteria:
- US Citizenship.
- One year of specialized experience at the GS-13 level.
- Submission of required SF-50 forms.
- Ability to clear background checks.
Comparison of Benefits
| Benefit | Description |
|---|---|
| Salary | $141,367 - $183,782 (Annual) |
| Schedule | Full-time, Mon-Fri |
| Location | Seatac, WA |
| Telework | Situational/Ad-hoc only |
Salary Overview
The position offers a competitive salary range starting at $141,367 and reaching up to $183,782 per year, commensurate with your qualifications and grade progression.
Serving as a Supervisory Veterans Service Representative is more than a job; it is a commitment to the men and women who have defended our country. If you possess the leadership skills and the dedication to excellence required for this role, we encourage you to apply by September 16, 2026.
Why This Supervisory Veterans Service Representative (Adroc) Job Matters
Lead the charge in serving those who served: Advance your leadership career as a Supervisory Veterans Service Representative with the VBA.
Supervisory Veterans Service Representative (Adroc) Job Overview
The Department of Veterans Affairs, specifically the Seatac VBA Regional Office, is seeking a dedicated and experienced professional to fill a pivotal leadership role. As a Supervisory Veterans Service Representative (ADROC Manager), you will oversee critical decision-review operations, ensuring that Veterans and their families receive the high-quality, compassionate assistance they deserve. This role is essential to maintaining the integrity and efficacy of our benefits delivery systems.
Requirements for Supervisory Veterans Service Representative (Adroc)
- Must be a U.S. Citizen.
- Must meet time-in-grade requirements (52 weeks at the GS-13 level).
- Must be able to pass a background/security investigation.
- Must register for Selective Service if male and born after 12/31/1959.
- Must complete a 1-year probationary period.
- Resume must not exceed the two-page limit effective May 2025.
Preferred Qualifications for Supervisory Veterans Service Representative (Adroc)
- Extensive knowledge of veteran benefit programs and C&P laws.
- Proven experience in project leadership and personnel management.
- Strong proficiency in employee and labor relations, including performance management.
- Ability to provide technical guidance on complex and high-liability claims.
- Excellent oral and written communication skills for stakeholder engagement.
Federal Benefits & Perks
- ✓Federal retirement benefits
- ✓Comprehensive health insurance options
- ✓Generous leave and paid federal holidays
- ✓Professional development and training opportunities
- ✓Opportunities for career advancement within the VA
💡 How to Apply Supervisory Veterans Service Representative (Adroc) Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative (Adroc) Job
- Review the full vacancy announcement in detail.
- Prepare a resume that does not exceed two pages.
- Ensure you have current SF-50 forms documenting your federal service and time-in-grade.
- Complete the online questionnaire via the provided application portal.
- Submit all required documentation before the closing date of September 16, 2026.
- Monitor your email for status updates and follow-up requests.
💡 General Tips
- Use the USAJOBS resume builder to ensure your formatting complies with the two-page limit.
- Highlight specific, results-oriented accomplishments rather than just duties.
- Ensure your SF-50 clearly shows your start date at the GS-13 level to avoid disqualification.
- Save your resume as a PDF to maintain formatting integrity.
- Submit your package well before the deadline to account for potential technical issues.
Frequently Asked Questions
Can I work remotely for this position?
This is not a virtual position. While situational telework may be approved on a case-by-case basis, you are required to report to the Seatac office for your regular shifts.
Is a college degree required?
There is no substitution for education required for this specific role; qualification is based on specialized experience.
How strict is the two-page resume limit?
The two-page limit is mandatory. Resumes exceeding this length will result in ineligibility for consideration.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) operates under the core values of Integrity, Commitment, Advocacy, Respect, and Excellence (I CARE). By joining our team, you are contributing directly to President Lincoln’s promise to care for those who have served and their families.