Become an Advanced Medical Support Assistant at the VA Maryland Health Care System

Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) Maryland Health Care System is currently hiring an Advanced Medical Support Assistant (AMSA) in Baltimore. This position is vital to our mission of providing high-quality, whole-health care to those who have served our country.

Job Responsibilities

As an AMSA, you will manage complex clinic workflows. Your responsibilities include:

Coordinating patient appointments and consultations.
Managing scheduling preferences and no-show documentation.
Updating patient demographics and insurance data.
Facilitating communications between providers and Veterans.
Assisting with administrative follow-ups for lab results and consults.

Requirements

To be eligible for this role, you must meet the following criteria:

Requirement	Status
U.S. Citizenship	Mandatory
Education	HS Diploma or GED Required
Assessment	Online Competency Exam Required
Vaccination	Annual Influenza Vaccination Required

Salary Overview

The salary for this GS-6 position ranges from $59,102 to $76,832 per year, commensurate with your experience and federal pay guidelines.

Benefits

Employees at the VA enjoy a robust benefits package, including health insurance, generous annual leave, and participation in the Federal Employees Retirement System. Beyond the benefits, you gain the personal satisfaction of supporting our nation's Veterans.

Application Tips

Tailor your resume: Use the required clinical resume format provided by the VA.
Be specific: Detail your past experience with medical scheduling and electronic systems.
Follow-up: Check your email regularly for status updates from USAJOBS.

Serving those who served is a noble calling. If you are ready to apply your administrative skills to a high-impact clinical environment, we encourage you to submit your application to the VA Maryland Health Care System today.

Why This Medical Support Assistant (Advanced) Job Matters

Transform lives while building your career: Join the VA Maryland Health Care System as an Advanced Medical Support Assistant and serve those who have served our nation.

Medical Support Assistant (Advanced) Job Overview

The VA Maryland Health Care System is seeking a dedicated Advanced Medical Support Assistant (AMSA) to join our Medical Administration Service in Baltimore. In this critical role, you will be the backbone of our clinical operations, providing high-level administrative support within an interdisciplinary care delivery model. You will manage complex scheduling needs, facilitate patient communications, and ensure seamless clinic flow to support our mission of providing compassionate, world-class healthcare to Veterans.

Requirements for Medical Support Assistant (Advanced)

Must be a U.S. Citizen.
Must be proficient in both written and spoken English.
High school diploma or GED certificate.
Ability to complete an online assessment.
Must pass a background/security investigation.
Must complete the annual seasonal influenza vaccination program.
Male applicants born after 12/31/1959 must be registered with the Selective Service.

Preferred Qualifications for Medical Support Assistant (Advanced)

One year of experience equivalent to the GS-5 grade level in a clinical (inpatient or outpatient) setting.
Advanced knowledge of medical terminology and healthcare administrative processes.
Proven track record in customer service, multi-line telephone management, and appointment scheduling.
Experience navigating electronic health records and patient portals.
Ability to independently set priorities and organize work in a fast-paced environment.

Federal Benefits & Perks

✓Comprehensive health and life insurance options.
✓Federal retirement savings plan (TSP).
✓Generous paid annual and sick leave accrual.
✓Opportunities for professional development.
✓Supportive, mission-centered work culture.

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log into your USAJOBS account.
Download the required standard Clinical Resume Document from the provided VA link.
Prepare your full resume including contact info, employer details, and specific dates of employment.
Complete the online occupational questionnaire.
Upload your resume, transcripts, and any applicable SF-50 forms.
Submit your application package prior to the closing date.

💡 General Tips

Be specific in your resume—detail your exact duties and hours worked per week.
Use the VA-provided clinical resume template for the restricted upload field.
Check your USAJOBS account status frequently after submission.
Ensure all documentation is uploaded before the deadline to avoid disqualification.
Practice using electronic health systems in your previous roles to highlight your proficiency in your application.

Frequently Asked Questions

What level of experience is required for this role?

This is a GS-6 position requiring one year of specialized experience at the GS-5 level in a clinical setting.

Is this a remote position?

No, this is an onsite position in Baltimore, Maryland, with limited ad-hoc telework eligibility.

What happens if I don't have a high school diploma?

You must possess a GED or a proficiency certificate from a state-level Board of Education to meet the basic requirements.

Can I use foreign education?

*A: Yes, but it must be evaluated by a recognized agency as equivalent to U.S. standards.*

Is there a trial period?

*A: Yes, all new appointees must complete a 1 or 2-year trial period.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. We take pride in President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." Working with us means becoming part of an interdisciplinary team that prioritizes compassion, integrity, and proactive care.