Launch Your Healthcare Career as an Advanced Medical Support Assistant
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is seeking a motivated Advanced Medical Support Assistant to join the team in Iowa City, IA. This role is perfect for professionals who are passionate about healthcare operations and dedicated to supporting the heroes who have served our country.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of the patient experience. Your duties include:
- Coordinating with clinical teams to manage patient flow.
- Utilizing clinic utilization reports to optimize scheduling.
- Communicating effectively with providers and patients to ensure continuity of care.
- Managing electronic medical records and tracking follow-up appointments.
Requirements
You must be a U.S. citizen and possess at least a high school diploma or GED. Candidates are expected to demonstrate strong proficiency in English and must be comfortable working within a high-speed, regulated environment.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $49,711 - $64,623 |
| Annual Leave | 13-26 Days |
| Retirement | Federal Pension + 401k Matching |
| Insurance | Full Health, Dental, Vision |
Joining the VHA is more than just a job; it is a commitment to quality and service. With robust federal benefits and a path for career growth, this position in Iowa City offers a stable and rewarding future.
Why This Medical Support Assistant (Advanced) Job Matters
Make a meaningful impact on the lives of those who served by joining the Iowa City VA Health Care System as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) Job Overview
The Veterans Health Administration is seeking a dedicated professional to serve as an Advanced Medical Support Assistant (AMSA) in the Surgical Care Service Line. Located in Iowa City, IA, this role is integral to the PACT model of care, working directly within a multidisciplinary team to ensure seamless administrative and clinical operations for our nation's Veterans.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- High school diploma or GED equivalent
- Proficiency in written and spoken English
- Must complete a background and security investigation
- Must be able to receive the annual seasonal influenza vaccination
- Selective Service registration for males born after 12/31/1959
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience at the GS-5 grade level
- Expertise in healthcare scheduling, including interdisciplinary coordinated care and community-based models
- Strong command of medical terminology
- Proven ability to manage clinic utilization reports and optimize patient flow
- Advanced communication skills for interacting with clinical staff and patients
- Capacity to independently organize work, set priorities, and meet rigid deadlines
Federal Benefits & Perks
- ✓13-26 days of annual paid leave
- ✓13 days of sick leave annually
- ✓11 paid Federal holidays
- ✓Comprehensive Federal health, dental, and vision insurance
- ✓Federal 401k plan with up to 5% agency matching
- ✓Defined benefit retirement pension
- ✓Paid parental leave after 12 months
- ✓Childcare subsidy program eligibility
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Download and complete the required Clinical Resume Document from the provided VA link.
- Complete the online occupational questionnaire.
- Upload your resume, the required Clinical Resume, and any supporting documentation (e.g., transcripts, DD-214).
- Submit your application package before the 11:59 PM ET deadline on September 10, 2026.
💡 General Tips
- Be specific in your resume; the hiring team cannot make assumptions about your experience.
- Include both paid and relevant volunteer work in your resume.
- Ensure your Clinical Resume is uploaded exactly as requested in the specified field.
- Double-check that all required documents, such as SF-50s or transcripts, are attached before clicking submit.
- Monitor your email for status updates following the close of the announcement.
Frequently Asked Questions
What is the PACT model mentioned in the job description?
The Patient Aligned Care Team (PACT) is a patient-driven, proactive, team-based approach to care that ensures all patient needs are met through coordination between doctors, nurses, and medical support assistants.
Can I work remotely for this position?
No, this is not a virtual or remote position. It requires consistent, onsite presence at the Iowa City VA facility.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. The Iowa City VA Health Care System has a long history of excellence, dating back to 1952. We serve over 50,000 Veterans across Iowa, Illinois, and Missouri, providing top-tier care in collaboration with the University of Iowa Carver College of Medicine.