Advance Your Healthcare Career: Lead Medical Support Assistant in Greenville

Are you a dedicated professional with a passion for healthcare administration and a heart for serving those who served our country? The Department of Veterans Affairs (VA) is seeking a skilled Lead Medical Support Assistant to join our team at the Greenville VA Healthcare Center. This role offers a unique opportunity to lead, organize, and support the administrative backbone of our interdisciplinary care teams.

Job Responsibilities

As a Lead Medical Support Assistant (MSA), your primary responsibilities will include:

Workflow Coordination: Monitoring and assigning daily work to ensure seamless clinic operations.
Staff Development: Providing orientation and ongoing training for new and current team members.
Scheduling Excellence: Overseeing the accurate and timely scheduling of patient appointments.
Problem Solving: Serving as a liaison between staff and management to resolve day-to-day conflicts.
Quality Assurance: Ensuring that patient demographic data is accurate and that administrative protocols are strictly followed.

Requirements

Candidates must meet the following criteria to be considered for this role:

Citizenship: Must be a U.S. Citizen.
Education: Completion of high school or equivalent.
Experience: One year of specialized experience at the GS-6 grade level.
Proficiency: Must be fluent in written and spoken English.

Salary and Benefits Comparison

Feature	Details
Salary Range	$56,749 - $73,775
Schedule	Monday - Friday, 8am-4:30pm
Employment Type	Permanent, Full-Time
Location	Greenville, NC

Application Tips

Use the Required Resume Template: The VA requires a specific clinical resume format for this role. Download it from the provided agency link.
Quantify Your Experience: Clearly state your leadership accomplishments and the scope of the teams you have supervised.
Prepare for Assessments: Be ready to complete the USA Hire assessment as part of the qualification process.

If you are ready to take the next step in your career and play a leadership role in veteran healthcare, we encourage you to apply. Your administrative expertise can directly impact the quality of care provided to our nation's heroes.

Why This Lead Medical Support Assistant Job Matters

Take the lead in patient advocacy and administrative excellence as a Medical Support Assistant with the Department of Veterans Affairs in Greenville, NC.

Lead Medical Support Assistant Job Overview

The Greenville VA Healthcare Center is seeking a dedicated Lead Medical Support Assistant to join our Health Administration Service team. In this pivotal role, you will oversee daily workflows, provide administrative leadership, and ensure our veterans receive the highest standard of care through seamless scheduling and clinical support. You will act as a bridge between interdisciplinary care teams and the patients who served our nation, ensuring operational efficiency and compassionate service delivery.

Requirements for Lead Medical Support Assistant

U.S. Citizenship
Proficiency in spoken and written English
High school diploma or GED
One year of specialized experience at the GS-6 level (or equivalent)
Ability to pass a pre-employment physical and drug screening (if applicable)
Ability to clear a background/security investigation
Registration with Selective Service for males born after 12/31/1959
Must be able to receive seasonal influenza vaccination

Preferred Qualifications for Lead Medical Support Assistant

Experience providing training and development to administrative staff
Demonstrated ability to manage interdisciplinary workflow in a medical setting
Advanced knowledge of medical terminology and clinical scheduling software
Proven experience in resolving complex customer service issues

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Federal retirement pension plan (FERS) and Thrift Savings Plan (401k equivalent)
✓Paid vacation, sick leave, and federal holidays
✓Opportunities for professional development and career growth
✓Work-life balance with a consistent Monday-Friday schedule

💡 How to Apply Lead Medical Support Assistant Job & Insider Tips

Application Steps for Lead Medical Support Assistant Job

Create or log into your account at USAJOBS.
Preview the questionnaire to understand the required competencies.
Prepare your resume using the VA-specific template provided.
Submit your online application and required documents before the closing date.
Complete the mandatory USA Hire assessment if prompted via email.
Monitor your application status through the USAJOBS dashboard.

💡 General Tips

Use the specific VA Clinical Resume template to ensure your application is processed correctly.
Be detailed and specific about your experience; do not assume the recruiter knows your internal job functions.
Submit your application well before the 11:59 PM ET deadline on September 10, 2026.
Review your application status periodically for updates on assessments or interview requests.
Clearly highlight your training and leadership experience in your resume.

Frequently Asked Questions

Is this a remote or telework position?

No, this is an onsite position based at the Greenville VA Healthcare Center. Telework is not available.

What is the primary role of a Lead MSA?

The Lead MSA coordinates workflows, assigns tasks, provides training to staff, ensures scheduling accuracy, and acts as a liaison to resolve patient and administrative issues.

What is the trial period for this position?

*A: New hires are subject to a 1 or 2-year trial period to evaluate performance and organizational fit.*

Can I apply if I am not a veteran?

*A: Yes, this position is open to qualified U.S. citizens.*

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. Our mission is to fulfill President Lincoln’s promise to care for those who have served in our nation’s military and their families. Working at the Greenville VA means being part of a compassionate, mission-driven organization dedicated to whole-health care.