Launch Your Career: Contact Representative at William Beaumont Army Medical Center
Are you a dedicated professional with a background in customer service and a desire to support our nation’s heroes? The William Beaumont Army Medical Center in El Paso, Texas, is seeking a motivated Contact Representative to join our team. This role is a unique opportunity to provide essential administrative support within the Defense Health Agency (DHA).
Job Responsibilities
In this role, you will be the point of contact for beneficiaries seeking medical care. Your primary duties include:
- Assisting patients with inquiries regarding inpatient and outpatient medical services.
- Researching claims and navigating pre-authorization and referral requirements.
- Conducting benefit briefings for service members and their families.
- Maintaining detailed records and documentation to resolve billing issues.
Comparison: Standard Office Role vs. DHA Contact Representative
| Feature | Standard Office Admin | DHA Contact Representative |
|---|---|---|
| Scope | General Office | Military Medical Healthcare |
| Impact | Corporate Goals | Mission Readiness & Patient Care |
| Complexity | Low to Moderate | High (Claims/Benefits/Regulations) |
| Environment | Private Sector | Federal Government (DoD) |
Requirements
To qualify for this position, you must:
- Possess one year of specialized experience at the GS-06 level (or equivalent).
- Be a U.S. citizen.
- Successfully complete the USA Hire Competency Based Assessments.
- Meet time-in-grade requirements if you are a current federal employee.
Salary Overview
This position offers a competitive salary range of $50,460 to $65,599 per year, reflecting the locality pay for the El Paso area.
Benefits
As a federal employee, you will have access to:
- Comprehensive health and life insurance options.
- A robust federal retirement plan (FERS) and Thrift Savings Plan (TSP).
- Paid federal holidays and generous leave accrual.
Application Tips
- Respect the Page Limit: Your resume must be two pages or less.
- Detail Your Experience: Clearly state your duties, including hours worked per week.
- Assessments: Complete the USA Hire assessments promptly once invited.
- Proof of Eligibility: Ensure all supporting documents (SF-50s, transcripts, etc.) are attached.
Serving as a Contact Representative at William Beaumont Army Medical Center is more than just a job; it is a commitment to the health of our military community. Apply today to start your federal career in El Paso.
Why This Contact Representative Job Matters
Launch a meaningful career at William Beaumont Army Medical Center, where your customer service expertise directly impacts the well-being of our nation's heroes and their families.
Contact Representative Job Overview
As a Contact Representative with the Defense Health Agency (DHA) in El Paso, Texas, you will serve as a vital link between our medical facilities and the beneficiaries we serve. This role is perfect for a dedicated professional who thrives on resolving complex inquiries, guiding patients through healthcare administrative processes, and ensuring seamless communication within a military healthcare environment.
Requirements for Contact Representative
- Must be a U.S. citizen.
- Completion of a one-year probationary period.
- Must meet specialized experience requirements (one year of experience equivalent to the GS-06 level).
- Adherence to time-in-grade requirements if currently holding a GS position.
- Ability to complete USA Hire Competency Based Assessments.
- Male applicants born after 1959 must be registered with the Selective Service.
Preferred Qualifications for Contact Representative
- Experience in medical claims processing or billing documentation.
- Strong interpersonal skills for conducting benefit briefings.
- Proven track record in research and problem-solving within an administrative setting.
- Experience working in a military or clinical environment.
Federal Benefits & Perks
- ✓Comprehensive Federal Health Insurance programs.
- ✓Retirement planning through the Federal Employees Retirement System (FERS).
- ✓Access to the Thrift Savings Plan (TSP).
- ✓Generous paid vacation, sick leave, and federal holidays.
- ✓Opportunities for professional development and career progression within the DoD.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Review the full announcement carefully.
- Prepare a two-page maximum resume highlighting relevant experience.
- Click the Apply Online button to begin your application.
- Submit your resume, proof of eligibility, and any required documentation.
- Complete the online questionnaire.
- Monitor your email for the invitation to complete the USA Hire Assessments.
- Submit all final materials before the deadline of September 8, 2026.
💡 General Tips
- Keep your resume strictly to two pages; longer resumes will be rejected.
- Use clear, plain language and avoid obscure acronyms.
- Ensure your resume includes employer names, specific dates (month/year), and hours worked per week.
- Submit all required documents, including SF-50s if you are a current or former federal employee.
- Test your internet connection and set aside two hours for the USA Hire assessments.
Frequently Asked Questions
Can I substitute my education for the work experience requirement?
No, this position requires specific specialized experience; education cannot be substituted for the experience requirement.
What happens if my resume exceeds two pages?
The hiring agency will not consider any resume that exceeds the two-page limit.
Is this position eligible for telework?
No, this position is not listed as telework-eligible.
Is relocation assistance provided?
No, Permanent Change of Station (PCS) costs are not authorized for this position.
Is this a mission-essential role?
Yes, this position is designated as Mission Essential, requiring attendance during emergencies or inclement weather.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is a vital component of the U.S. Department of Defense. We deliver integrated healthcare services to over 9.5 million uniformed service members, retirees, and their families worldwide. By joining our team, you become a strategic partner in ensuring the readiness and well-being of the Joint Force.