Advance Your Career: IT Specialist (ITSM) at the FCC

The Federal Communications Commission (FCC) is a cornerstone of American technology policy, overseeing the infrastructure that keeps our nation connected. As the agency evolves, so does its need for robust, efficient IT infrastructure. We are currently seeking an experienced IT Specialist (IT Service Management) to lead critical service desk and process improvement initiatives. If you are passionate about technology, service excellence, and public service, this role offers a unique opportunity to shape the digital landscape of the federal government.

Job Responsibilities

In this role, you will act as a key leader within the Office of the Chief Information Officer (OCIO). Primary duties include:

Process Improvement: Designing and improving ITSM processes based on ITIL v4 best practices.
Platform Management: Maintaining the ITSM platform, including workflow automation and SLA rule sets.
Incident Coordination: Serving as the senior coordinator for major incidents affecting bureau or mission-critical systems.
Contract Management: Assisting with contract oversight, documentation, and evaluations as a Contracting Officer's Representative (COR).
Analytics: Producing actionable reports to support Business Relationship Management and executive leadership.

Requirements

To qualify for this GS-14 position, you must meet the following criteria:

Specialized Experience: At least one year of experience equivalent to the GS-13 federal grade level.
Documentation: You must submit a resume that is strictly two pages or less and follows specific formatting requirements.
Eligibility: You must be a U.S. citizen and successfully pass a high-risk background investigation.
Federal Status: Current or former federal employees must provide an SF-50 to verify grade and status.

Comparison of Hiring Procedures

Feature	Merit Promotion	DEU (Rule of Many)
Referral Policy	Best Qualified	All meeting 70+ score
Time-in-Grade	Required	Not Required
Eligibility	Federal Employees	Public/Various Authorities

Salary Overview

This position offers a competitive salary commensurate with federal pay scales. The range is $143,913 to $187,093 per year, depending on qualifications and performance.

Benefits

The FCC provides a robust benefits package, including health insurance, retirement plans (including the Thrift Savings Plan), paid leave, and telework flexibility. These benefits are designed to support a healthy work-life balance for our dedicated workforce.

Application Tips

Read Carefully: Many applicants are disqualified for exceeding the two-page resume limit. Edit ruthlessly.
Highlight Accomplishments: Use your resume to show exactly how you have improved government efficiency, not just described your job duties.
Use the Help Desk: If you face technical difficulties, contact the help desk prior to the closing date.

The position of IT Specialist (ITSM) at the FCC is a perfect match for a technical expert looking to utilize their skills for the greater good. By applying, you are not just taking a job—you are contributing to the modernization of a key U.S. agency. Apply by September 14, 2026, to be considered.

Why This It Specialist (It Service Management) Job Matters

Elevate your career as an IT Specialist at the FCC—where technology, innovation, and public service converge to shape the future of American communications.

It Specialist (It Service Management) Job Overview

The Federal Communications Commission (FCC) is seeking a highly skilled IT Specialist to join the Office of the Chief Information Officer (OCIO). This pivotal role within the IT Service Management (ITSM) and IT Service Desk group is responsible for designing, implementing, and optimizing service management processes. Based in Washington, D.C., you will lead platform configurations, resolve major incidents, and drive technical maturity across the agency, ensuring high-quality IT delivery that supports mission-critical goals.

Requirements for It Specialist (It Service Management)

U.S. Citizenship is required.
Must be suitable for federal employment based on a background investigation.
Males born after December 31, 1959, must be registered with the Selective Service.
One year of specialized experience equivalent to the GS-13 grade level in the federal service.
Resume must not exceed two pages and must adhere to specific formatting requirements.
May be required to serve a one-year probationary period.
Current or former federal employees must provide an SF-50 to verify status and grade.

Preferred Qualifications for It Specialist (It Service Management)

Advanced knowledge of ITIL v4 principles and service management frameworks.
Proven experience in managing ITSM platform configurations, workflows, and service catalog integration.
Strong analytical skills in identifying recurring incident patterns and performing root cause analysis.
Experience in contract oversight, including serving as a Contracting Officer's Representative (COR).
Expertise in developing and maintaining IT performance metrics and SLA reporting.

Federal Benefits & Perks

✓Comprehensive health, dental, and vision insurance plans.
✓Life insurance and long-term care insurance options.
✓Generous paid leave and holiday schedule.
✓Participation in the Thrift Savings Plan (TSP) and federal retirement programs.
✓Flexible spending accounts.
✓Transit benefit programs.
✓Opportunities for telework and alternative work schedules.

💡 How to Apply It Specialist (It Service Management) Job & Insider Tips

Application Steps for It Specialist (It Service Management) Job

Review the full vacancy announcement and prepare a two-page resume following strict formatting guidelines.
Ensure all required supporting documents (e.g., SF-50, performance appraisals) are ready for upload.
Register for an account on USAJobs if you haven't already.
Complete the application through the FCC’s automated recruitment system, including optional essay questions.
Submit your application package by the closing date of September 14, 2026.
Monitor your status through your applicant dashboard.

💡 General Tips

Keep your resume focused and strictly under two pages; exceeding this limit will result in disqualification.
Clearly map your work experience to the specific specialized experience requirements listed in the announcement.
Be sure to include the number of hours worked per week and the specific grade/series for any federal roles held.
Double-check your SF-50 forms; missing or illegible documents will lead to an ineligible rating.
Answer the optional essay questions thoughtfully to demonstrate your commitment to federal service and efficiency.

Frequently Asked Questions

What is the two-page resume limit?

Per Executive Order 14170, the FCC strictly enforces a two-page maximum for resumes. Candidates who exceed this limit or fail to follow the required formatting will be rated as ineligible.

What does the Rule of Many mean?

Under DEU procedures, the FCC uses the Rule of Many. This means that instead of limiting referrals to the top few candidates, anyone who meets the minimum qualifications and achieves a score of 70 or higher may be referred to the hiring manager.

Are relocation expenses covered?

No, relocation expenses are not paid for this position.

Job from Federal Communications Commission

The FCC was established by the Communications Act of 1934. It is the federal agency responsible for implementing and enforcing America's communications law and regulations across radio, television, wire, satellite, and cable. Working at the FCC means operating at the intersection of innovation and the public interest, within a high-stakes environment where every technical decision impacts the efficiency of our agency's critical missions.