Lead Medical Support Assistant: Empowering Patient Care at the Salt Lake City VA
Are you a natural leader with a passion for healthcare administration? The Department of Veterans Affairs (VA) is currently hiring a Lead Medical Support Assistant in Salt Lake City, Utah. This role is a unique opportunity to lead a team, optimize clinic operations, and ensure our nation’s Veterans receive the high-quality, compassionate care they deserve.
Job Responsibilities
As a Lead Medical Support Assistant (LMSA), you will serve as the heartbeat of the Acute Care Service. Your core duties include:
- Team Leadership: Distributing workloads, mentoring junior staff, and providing technical guidance.
- Administrative Oversight: Coordinating admissions, discharges, and transfers while maintaining census accuracy.
- Clinic Coordination: Serving as the unit receptionist and acting as a vital liaison between the administrative team and clinical providers.
- Performance Management: Monitoring workflow, managing staffing requirements, and preparing validation for timecards.
Requirements
To succeed in this role, you must meet specific federal criteria:
- Must be a U.S. Citizen.
- Demonstrate at least one year of specialized experience at the GS-06 level.
- Proficient in English (written and spoken).
- Ability to pass a federal background check and pre-employment health screening.
Salary and Benefits
The salary range for this position is $64,771 to $84,204 per year. The VA provides a comprehensive federal benefits package designed to support your long-term success:
| Benefit | Description |
|---|---|
| Retirement | Pension + 401K with 5% matching |
| Leave | 13-26 days annual + 13 days sick leave |
| Holidays | 11 Paid Federal Holidays |
| Insurance | Health, Vision, Dental, and Life coverage |
| Parental | 12 weeks of paid leave after 1 year |
Application Tips
- Be Detailed: Federal hiring managers cannot make assumptions. Describe your experience with specific examples.
- Use the Required Format: Download the standard Clinical Resume document provided by the VA.
- Include Dates: Always include month and year for employment dates.
Joining the Salt Lake City VA means becoming part of a community that values service, integrity, and excellence. If you are ready to take the next step in your administrative career while supporting our Veterans, submit your application through the USAJOBS portal today.
Why This Lead Medical Support Assistant Job Matters
Advance your administrative career while directly impacting the quality of care for our nation's heroes in beautiful Salt Lake City.
Lead Medical Support Assistant Job Overview
The Salt Lake City VA Health Care System is seeking a dedicated Lead Medical Support Assistant to join our Nursing Service. This pivotal role involves coordinating administrative functions, overseeing clinic workflow, and mentoring team members to ensure the highest standards of patient care. Located in the shadow of the Wasatch Mountains, our facility offers a collaborative, research-driven environment where your leadership skills will make a tangible difference in the lives of Veterans.
Requirements for Lead Medical Support Assistant
- U.S. Citizenship (unless specific exceptions apply).
- Proficiency in written and spoken English.
- One year of specialized experience equivalent to the GS-06 level.
- Completion of an online assessment.
- Ability to pass a background/security investigation.
- Compliance with seasonal influenza vaccination requirements.
- Registration with the Selective Service (for males born after 12/31/1959).
- Serving a 1 or 2-year trial period as a condition of employment.
Preferred Qualifications for Lead Medical Support Assistant
- Advanced knowledge of medical terminology and clinical flow processes.
- Proven ability to organize work, set priorities, and delegate tasks effectively.
- Strong skills in staff training, development, and team leadership.
- Experience managing complex patient scheduling systems.
- Effective conflict resolution and communication skills within an interdisciplinary setting.
Federal Benefits & Perks
- ✓Federal health, vision, dental, and life insurance plans.
- ✓Generous paid time off (up to 37-50 days of combined annual and sick leave).
- ✓11 paid Federal holidays per year.
- ✓Traditional federal pension plan with 5-year vesting.
- ✓Federal 401K plan with up to 5% employer matching.
- ✓Paid parental leave after 12 months of service.
- ✓Childcare subsidy program for eligible employees.
💡 How to Apply Lead Medical Support Assistant Job & Insider Tips
Application Steps for Lead Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Download and prepare the required Clinical Resume Document.
- Complete the online application questionnaire.
- Upload all required documentation, including your resume and current SF-50 (if applicable).
- Submit your application package prior to the 11:59 PM ET deadline on September 9, 2026.
- Monitor your status via the USAJOBS portal.
💡 General Tips
- Tailor your resume to reflect specific duties listed in the job announcement.
- Include month/year start and end dates for all previous employment.
- Clearly state if your experience was part-time or full-time, including hours worked per week.
- Do not assume the hiring manager knows your job responsibilities based on your job title alone.
- Review your application for completeness; incomplete packages will not be considered.
Frequently Asked Questions
Is this position eligible for telework?
No, this is a non-remote, onsite position at the Salt Lake City VA Health Care System.
What is the promotion potential for this role?
The full performance level for this vacancy is GS-07.
Can I use my private sector experience to qualify?
Yes, relevant experience in either the federal or private sector will be evaluated, provided it meets the specialized requirements outlined in the job description.
What is the trial period?
New employees are required to serve a 1-2 year trial period to evaluate performance and conduct.
Is there child care support?
Yes, eligible employees can apply for a childcare subsidy after 60 days of employment.
Job from Veterans Health Administration
The Salt Lake City VA Health Care System is a hub of excellence in the Rocky Mountain Network. Located in the beautiful foothills of the Wasatch Mountains, our facility serves as a major teaching hospital, integrating state-of-the-art research with patient-centered care. We pride ourselves on creating a diverse, innovative environment where both clinical and administrative staff can thrive.