Become a Leader in Veteran Healthcare: Supervisory Medical Support Assistant

Are you an experienced administrative professional with a passion for leadership? The Department of Veterans Affairs (VA) is looking for a dedicated Supervisory Medical Support Assistant to join the team at the Tennessee Valley VA Health Care System. This role is essential for ensuring that our primary care clinics operate smoothly, allowing our medical teams to focus on what matters most—the health and well-being of our Veterans.

Job Responsibilities

As a Supervisory Medical Support Assistant, your primary objective is to manage the administrative heartbeat of our clinic. Your core duties will include:

Team Leadership: Supervising and mentoring MSA team leaders and support staff.
Operational Oversight: Planning and directing programs to ensure patient services are delivered efficiently.
Resource Management: Identifying budgetary needs and forecasting equipment requirements.
Problem Resolution: Acting as a liaison between clinical staff and patients to resolve complex operational conflicts.
Performance Tracking: Extracting data and preparing reports to present to senior management regarding performance metrics.

Comparison: Standard vs. Supervisory MSA Roles

Feature	Standard MSA	Supervisory MSA
Scope	Individual patient support	Entire team coordination
Decision Making	Routine scheduling	Strategic program planning
Supervision	None (Individual contributor)	Full supervisory authority
Accountability	Task-based	Performance & Budgetary

Requirements

To be considered for this GS-8 position, you must meet the following criteria:

Citizenship: You must be a U.S. citizen.
Experience: One year of specialized experience equivalent to the GS-7 level in a medical support setting.
Skillset: Proficiency in English, computer literacy, and the ability to manage multiple priorities simultaneously.
Standards: Must pass pre-employment physicals and background checks.

Salary and Benefits

The annual salary for this position ranges from $61,740 to $80,258. Beyond the salary, working for the federal government provides a robust benefits package, including:

Federal Health Insurance options.
Retirement planning through the Federal Employees Retirement System (FERS).
Generous annual and sick leave accrual.
Opportunities for career mobility within the VA system.

Application Tips

Success in federal hiring starts with a strong application. First, ensure your resume highlights your supervisory accomplishments—don't just list tasks, describe how you led your team. Second, keep your SF-50 documentation current and organized. Finally, verify that your resume includes exact dates and hours per week for all previous roles to ensure you receive full credit for your experience.

Frequently Asked Questions (FAQ)

Can I work from home in this role?

This is not a virtual or remote position. You will be expected to work onsite in Murfreesboro, TN.

Is the influenza vaccine mandatory?

Yes, participation in the seasonal influenza vaccination program is a condition of employment for all VA Health Care Personnel.

Can I use my volunteer experience to qualify?

Yes, the VA recognizes qualifying volunteer experience if it demonstrates the required competencies and is fully documented on your resume.

Joining the Tennessee Valley VA Health Care System means more than just a job; it is a commitment to the men and women who have sacrificed for our nation. If you are ready to take the next step in your administrative leadership career, we encourage you to apply and help us continue providing the highest level of care to our Veterans.

Why This Supervisory Medical Support Assistant Job Matters

Lead a team committed to excellence and make a tangible difference in the lives of our nation's heroes in Murfreesboro, TN.

Supervisory Medical Support Assistant Job Overview

The Tennessee Valley VA Health Care System is seeking a dedicated Supervisory Medical Support Assistant to join our Primary Care Business Office. In this vital leadership role, you will plan, direct, and oversee administrative support programs, ensuring that our clinical teams have the resources and coordination necessary to provide world-class healthcare to Veterans. You will manage a team of support staff, fostering an environment of efficiency, compassion, and professional growth.

Requirements for Supervisory Medical Support Assistant

U.S. Citizenship
Proficiency in spoken and written English
Must pass a pre-employment physical examination
Background and security investigation clearance
One year of specialized experience at the GS-7 level or equivalent
Must be able to operate a computer terminal and manage multiple tasks
Compliance with seasonal influenza vaccination requirements

Preferred Qualifications for Supervisory Medical Support Assistant

Proven track record supervising Medical Support Assistants in a clinical environment
Strong skills in fiscal management and resource forecasting
Expertise in coordinating interdisciplinary clinical schedules
Demonstrated ability to train, mentor, and evaluate administrative staff
Effective conflict resolution skills in high-pressure healthcare settings

Federal Benefits & Perks

✓Competitive Federal Salary
✓Comprehensive health insurance options
✓Federal retirement benefits
✓Paid vacation and sick leave
✓Opportunities for professional development and training
✓Mission-driven work environment

💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips

Application Steps for Supervisory Medical Support Assistant Job

Review the full announcement details and documentation requirements.
Prepare your resume, ensuring it includes specific dates, hours worked, and detailed duties for each position held.
Create or log into your USAJOBS account.
Complete the online occupational questionnaire.
Upload required documents, including your most recent SF-50 if applicable.
Submit your complete application package before the closing date.

💡 General Tips

Ensure your resume explicitly details your supervisory duties; avoid general job titles.
If you are a current or former federal employee, submit an SF-50 that proves your time-in-grade eligibility.
Double-check that all uploaded documents are clearly labeled and legible.
Don't wait until the final hour; submit early to avoid potential technical issues.
Review the specific educational requirements if you plan to use education to qualify for lower-grade entry.

Frequently Asked Questions

Is this a remote position?

No, this is an onsite position located in Murfreesboro, Tennessee.

What specific SF-50 do I need to submit?

You must submit your most recent non-award SF-50 that verifies your eligibility and time-in-grade at the required level.

Can I substitute education for the required experience?

No, at the GS-8 grade level for this specific position, there is no substitution of education for the required specialized experience.

Job from Veterans Health Administration

The Tennessee Valley Healthcare System (TVHS) is a premier integrated health care provider serving thousands of Veterans across Tennessee and Kentucky. We are committed to "President Lincoln's promise" to care for those who have served. By joining our team, you become part of a Level 1A tertiary care system that values excellence, compassion, and respect.