Advance Your Career as a Medical Support Assistant in Reno

Are you looking for a role that combines administrative expertise with a deep commitment to service? The Department of Veterans Affairs (VA) is currently seeking an Advanced Medical Support Assistant (AMSA) for the Sierra Nevada Health Care System in Reno, Nevada. This is a unique opportunity to join a mission-driven organization while enjoying the high quality of life that the Reno-Tahoe area provides.

Job Responsibilities

As an AMSA, you will serve as a primary contact for Veterans, their families, and internal medical staff. Your daily responsibilities will include:

Eligibility Management: Verifying Veteran eligibility for healthcare benefits using complex internal systems.
Patient Coordination: Managing appointment scheduling, coordinating follow-up care, and resolving patient concerns with tact and diplomacy.
Travel Support: Managing the Beneficiary Travel program, including determining eligibility and processing reimbursement requests.
Data Integrity: Ensuring all patient information and health insurance data is accurate and up-to-date to ensure timely processing of encounters.

Requirements

To be considered for this position, applicants must meet specific federal standards:

Requirement	Description
Citizenship	Must be a U.S. Citizen
Experience	One year of specialized experience at the GS-05 level
Language	Must be proficient in written and spoken English
Vaccination	Mandatory adherence to influenza and COVID-19 health policies
Background	Must pass security and background investigations

Salary and Benefits

This position offers a competitive salary range of $58,187 to $75,642 per year. Beyond the paycheck, federal employees enjoy an industry-leading benefits package, including:

Comprehensive health insurance and life insurance coverage.
Participation in the Federal Employees Retirement System (FERS).
Thrift Savings Plan (TSP) with government matching contributions.
Generous annual leave and sick leave accrual.

Application Tips

Success in federal hiring depends on the details. Ensure your resume explicitly outlines your experience in medical environments, clinical support, or administrative roles. Be sure to use the required Clinical Resume Document provided on the VA Careers website to ensure your application meets the administrative criteria. Always verify that your contact information is correct and that you have attached all required forms, such as your DD-214 if you are claiming veteran preference.

If you are a detail-oriented professional with a passion for supporting our nation's Veterans, this position in Reno is an ideal match. By applying your skills in a fast-paced medical environment, you can build a meaningful career that makes a difference every single day.

Why This Medical Support Assistant (Advanced) Job Matters

Make a meaningful impact on the lives of those who served our country while enjoying the scenic beauty and outdoor adventure of the Reno-Tahoe region.

Medical Support Assistant (Advanced) Job Overview

The Department of Veterans Affairs is seeking a dedicated Medical Support Assistant (Advanced) to join the Patient Benefits Department at the VA Sierra Nevada Health Care System. In this role, you will act as a vital point of contact for Veterans, managing complex eligibility requirements, enrollment processes, and beneficiary travel support to ensure our nation's heroes receive the care they deserve.

Requirements for Medical Support Assistant (Advanced)

Must be a United States citizen.
Must be proficient in written and spoken English.
Males born after 12/31/1959 must be registered with the Selective Service.
Subject to a background and security investigation.
Must be able to complete an online onboarding process.
Participation in annual seasonal influenza and COVID-19 vaccination programs is mandatory for all VHA health care personnel, subject to approved exemptions.
Must possess one year of specialized experience at the GS-05 level or equivalent.

Preferred Qualifications for Medical Support Assistant (Advanced)

Advanced knowledge of medical terminology and clinical healthcare processes.
Demonstrated ability to collaborate effectively with multi-disciplinary clinical teams.
Proven experience in managing patient flow, appointment scheduling, and eligibility verification.
Strong communication skills for handling sensitive inquiries with diplomacy and tact.
Proficiency in utilizing healthcare information systems for data entry and report generation.

Federal Benefits & Perks

✓Comprehensive health insurance options.
✓Generous paid time off and federal holidays.
✓Federal retirement pension plan and TSP matching.
✓Flexible spending accounts.
✓Professional development and training opportunities.
✓Work-life balance with competitive scheduling.

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Review the full announcement on USAJOBS.
Prepare your resume, ensuring you include specific examples that align with the required Knowledge, Skills, and Abilities (KSAs).
Download and complete the required standard Clinical Resume Document.
Create or log in to your USAJOBS account.
Complete the online occupational questionnaire.
Upload your resume and all necessary supporting documentation, such as transcripts or veteran preference forms.
Submit your application package before the closing date of 09/09/2026.

💡 General Tips

Be precise in your resume; do not rely on assumptions about your experience.
Clearly address each of the specific Knowledge, Skills, and Abilities mentioned in the job description.
Check your application status regularly by logging into your USAJOBS dashboard.
Ensure all documentation is uploaded in the correct category to avoid delays or disqualification.
Tailor your resume to highlight your experience with medical support, patient interaction, and administrative compliance.

Frequently Asked Questions

What is the primary role of the Advanced Medical Support Assistant?

The AMSA manages eligibility and enrollment functions for Veterans, verifies medical benefits, assists with travel reimbursement programs, and coordinates with interdisciplinary clinical teams to ensure seamless care delivery.

Is telework available for this position?

Yes, ad-hoc telework is available depending on agency needs.

Is this position open to the public?

Yes, this position is open to the public.

What is the primary focus of the AMSA role?

The role focuses on patient-facing administrative support, ensuring that Veterans can easily access benefits and care.

Does this job offer growth opportunities?

Yes, as a federal employee, you have access to continuous training and career development paths within the VA system.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Providing comprehensive care to those who have served is at the core of the agency’s mission. Working in Reno means being part of a vibrant team located at the gateway to the Sierra Nevada mountains, where staff balance professional excellence with a passion for outdoor life, arts, and community engagement.