Become a Lead Medical Support Assistant at the Castle Point VA

Are you looking to advance your administrative career while making a meaningful difference? The Castle Point VA Medical Center is hiring a Lead Medical Support Assistant (MSA). This position is perfect for those who thrive in fast-paced clinical environments and possess the leadership skills to guide interdisciplinary teams.

Job Responsibilities

The Lead MSA is the backbone of clinic operations. You will oversee daily workload assessments, train new staff, and ensure patient scheduling is efficient. Your core duties include:

Training staff on administrative clerical workflows.
Monitoring clinic access-to-care metrics to prevent delays.
Managing clinic grids and patient encounter reporting.
Serving as the primary liaison between patients, clinical staff, and management.
Overseeing data integrity for Veteran demographics and insurance information.

Comparison: Standard vs. Lead MSA Roles

Feature	Standard MSA	Lead MSA
Scope	Individual Clinic Tasking	Interdisciplinary Workflow Coordination
Supervisory	None	Mentors & Assigns Workload
Responsibility	Direct Patient Scheduling	Process Optimization & Policy Guidance

Requirements

To be eligible for this position, you must meet basic federal requirements, including U.S. Citizenship, proficiency in English, and a clear background check. Candidates must demonstrate the ability to manage complex scheduling systems and possess the interpersonal skills required to coordinate care across multiple specialties.

Salary and Benefits

The salary range for this GS-07 position is $59,465 to $77,306. Federal employees enjoy a robust compensation package, including:

Paid Time Off: Between 37 and 50 days of combined leave per year.
Retirement: Traditional pension plan + 401K match.
Insurance: Comprehensive health, vision, dental, and life insurance options.

Application Tips

Success in federal hiring depends on your documentation. We strongly recommend using the standard VA Clinical Resume template provided on their website. Be as specific as possible regarding your experience—if you led a team or optimized a schedule, mention the outcome in your resume.

If you are an organized, motivated leader ready to support the health of our nation's Veterans, we encourage you to apply. This role offers the stability of a federal career with the rewarding nature of public service. Submit your application today via the official USAJOBS platform.

Why This Lead Medical Support Assistant Job Matters

Elevate your career in healthcare administration as a Lead Medical Support Assistant at the Castle Point VA Medical Center—where your leadership makes a direct impact on the lives of those who served our nation.

Lead Medical Support Assistant Job Overview

The Castle Point VA Medical Center is seeking a dedicated and organized professional to serve as a Lead Medical Support Assistant (MSA). In this pivotal role, you will coordinate administrative workflows, supervise clinic operations, and ensure that our Veterans receive seamless, high-quality care. This position is ideal for an experienced administrative lead who is passionate about interdisciplinary collaboration, staff mentorship, and optimizing clinical access for those who have sacrificed for our country.

Requirements for Lead Medical Support Assistant

Must be a United States citizen.
Must be proficient in written and spoken English.
Completion of a 1 or 2-year trial period.
Must undergo a background and security investigation.
Participation in the seasonal influenza vaccination program is mandatory.
Males born after 12/31/1959 must be registered for Selective Service.

Preferred Qualifications for Lead Medical Support Assistant

At least one year of experience equivalent to the GS-06 grade level.
Previous experience serving as an Advanced Medical Support Assistant.
Advanced knowledge of medical terminology and clinical flow processes.
Strong ability to manage interdisciplinary teams and resolve workflow conflicts.
Demonstrated experience in training staff and developing clerical workflows.

Federal Benefits & Perks

✓Comprehensive federal health, vision, and dental insurance plans.
✓Generous paid time off, including up to 26 days of annual leave and 13 days of sick leave.
✓11 paid Federal holidays per year.
✓Federal retirement pension and 401K-style plan with up to 5% matching.
✓Paid parental leave for eligible employees.
✓Childcare subsidies for qualified families.

💡 How to Apply Lead Medical Support Assistant Job & Insider Tips

Application Steps for Lead Medical Support Assistant Job

Create or log into your account at USAJOBS.
Prepare your resume, specifically utilizing the recommended VA Clinical Resume format.
Complete the online occupational questionnaire.
Upload all required supporting documents, including transcripts and SF-50s if applicable.
Submit your final application package before the deadline on September 8, 2026.

💡 General Tips

Be specific in your resume—do not leave room for assumptions about your previous duties.
Include both paid and relevant unpaid or volunteer experience to show your full scope of competency.
Download the recommended VA resume template from the official career site to ensure you provide the necessary information.
Check your application status regularly through the USAJOBS portal to ensure all documents were received.

Frequently Asked Questions

What is the primary responsibility of a Lead MSA?

The Lead MSA coordinates interdisciplinary administrative workflows, supervises clinic scheduling, manages staff assignments, and ensures that clinical access metrics are met.

Is telework available for this position?

No, this is an onsite position based at the Castle Point VA Medical Center and does not offer telework or virtual options.

What level of education is required?

A high school diploma, GED, or equivalent certificate is the minimum requirement.

Is there relocation assistance provided?

No, relocation incentives are not authorized for this specific vacancy.

What is the work schedule?

The hours are Monday through Friday, 8:00 AM to 4:30 PM.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. Our mission is to fulfill President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." By joining our team, you become part of a network that provides compassionate, world-class care to America's heroes.