Launch Your Career: Guest Services Representative at Langley AFB
Are you looking for a role that combines professional development with the rewarding experience of supporting the military community? The Department of the Air Force is currently seeking a motivated Guest Services Representative to join the team at the Langley Inn on Joint Base Langley-Eustis, Virginia. This is an excellent opportunity to build your career in a dynamic environment while providing essential services to our service members and their families.
Job Responsibilities
As a Guest Services Representative, you serve as the face of the Langley Inn. Your primary responsibilities include:
- Managing room reservations via phone, email, and in-person contact.
- Conducting check-ins and check-outs, including assigning rooms and issuing keys.
- Balancing cash drawers and managing daily financial reports.
- Performing night audit procedures and closing out credit card machines.
- Ensuring the front desk and lobby areas maintain a professional, welcoming environment.
- Assisting guests with maintenance requests and lost-and-found inquiries.
Requirements
To be considered for this role, you must demonstrate:
- Strong customer service ability.
- Experience in clerical or cashiering roles.
- Proficiency in basic mathematics to handle financial transactions.
- The ability to read, write, and speak English fluently.
- Eligibility to access a federal installation.
Salary and Benefits
| Feature | Detail |
|---|---|
| Position Type | Regular Part-Time |
| Compensation | $15.00 Per Hour |
| Hours | 20-34 Hours Per Week |
| Environment | Military Lodging / Hospitality |
Application Tips
To maximize your chances of selection, ensure your resume is detailed. Do not just list your titles; describe how you handled money, resolved customer issues, and managed multiple tasks. If you are claiming a preference, such as Military Spouse Preference, ensure all supporting documentation is uploaded alongside your application.
Serving those who protect our nation is a unique and fulfilling career path. If you possess a strong work ethic and a commitment to customer service excellence, we encourage you to apply for the Guest Services Representative position at Langley AFB before the September 8, 2026, deadline.
Why This Guest Services Representative Job Matters
Launch your career at the Langley Inn! Join the Air Force NAF team and provide world-class guest services to our military community at Joint Base Langley-Eustis.
Guest Services Representative Job Overview
The Langley Inn is seeking a reliable and service-oriented Guest Services Representative to join our team in Langley AFB, Virginia. This part-time position serves as the front-line ambassador for our lodging operations, ensuring military personnel, families, and authorized guests have a welcoming and efficient experience. You will manage reservations, facilitate check-ins, handle financial transactions, and provide essential administrative support in a fast-paced, historic, and vibrant setting.
Requirements for Guest Services Representative
- Ability to communicate clearly in English (read, speak, and write).
- Experience in clerical or cashiering roles involving multi-tasking and customer service.
- Proven ability to solve basic arithmetic problems and accurately process financial transactions/change.
- Must meet eligibility requirements for Non-Appropriated Fund (NAF) employment.
- Must be able to pass an employment verification (E-Verify) check.
- Male applicants born after December 31, 1959, must be registered for Selective Service.
- Must be able to provide documentation for installation access (REAL ID or approved alternatives).
Preferred Qualifications for Guest Services Representative
- Prior experience in hotel front desk operations or hospitality management.
- Proficiency with property management systems or point-of-sale software.
- Demonstrated ability to handle high-volume customer interactions calmly and professionally.
- Strong organizational skills and attention to detail regarding administrative reporting.
Federal Benefits & Perks
- ✓Competitive hourly rate of $15.00.
- ✓Opportunity to support Morale, Welfare, and Recreation (MWR) programs.
- ✓Regular, consistent part-time schedule with potential for additional hours.
- ✓Service to the military community in a supportive team environment.
- ✓Professional development within the Department of the Air Force NAF system.
💡 How to Apply Guest Services Representative Job & Insider Tips
Application Steps for Guest Services Representative Job
- Create or log into your USAJobs account.
- Review the full job announcement details and qualification criteria.
- Prepare your resume, ensuring it highlights customer service and clerical experience.
- Complete the mandatory online questionnaire.
- Upload all required documentation, including your resume and any eligibility-specific forms (e.g., DD-214, marriage certificates).
- Submit your complete application package before the closing date of September 8, 2026.
💡 General Tips
- Ensure your resume lists dates of employment and specific details regarding your cashiering or clerical experience.
- Double-check that all required supporting documents are uploaded before submission; incomplete packages will not be considered.
- If claiming veteran or spousal preference, attach the necessary proof of eligibility at the time of application.
- Use the contact information provided if you have specific questions regarding eligibility or document submission.
- Save your application often while completing the online questionnaire to ensure no progress is lost.
Frequently Asked Questions
What is the expected schedule for this position?
This is a regular part-time role guaranteed for 20 hours per week, with the flexibility to be scheduled for up to 34 hours.
Is a security clearance required?
No, a security clearance is not required, but a fitness/suitability check will be conducted.
Can I use education to substitute for experience?
No, this specific position does not permit the substitution of education for required work experience.
Is relocation assistance provided?
*A: No, relocation costs are not authorized for this position.*
What is the drug testing policy?
*A: A drug test is required as part of the hiring process.*
Job from Air Combat Command
The Air Force Non-Appropriated Funds (NAF) division is a vital part of the military infrastructure, dedicated to providing "Force, Family and Fun." Operating under the 633 Force Support Squadron, NAF employees manage everything from recreation centers and golf courses to the lodging facilities that provide a home away from home for those who serve. By joining the team at Langley, you become part of a legacy of excellence in a region rich with American history.