Launch Your Hospitality Career at Langley AFB: Guest Services Representative
Are you looking for a rewarding role that combines professional growth with a commitment to service? The Langley Inn at Langley Air Force Base is currently accepting applications for a Guest Services Representative. This position is an integral part of the Air Force Non-Appropriated Funds (NAF) team, dedicated to providing "A Better Life for Force and Family."
Job Responsibilities
As a Guest Services Representative, your duties will include:
- Guest Relations: Welcoming guests, handling check-ins/check-outs, and confirming reservations.
- Financial Tasks: Managing cash receipts, processing payments, and conducting daily night audits.
- Operations Support: Maintaining property management records, updating room statuses, and communicating with housekeeping/maintenance teams.
- Administrative Duties: Handling telephone inquiries, emails, and ensuring the lobby area remains welcoming and clean.
Requirements
To be considered, candidates must demonstrate:
- Strong English communication skills.
- Proficiency in basic arithmetic and cash handling.
- Ability to multitask in a busy environment.
- Eligibility for base access and successful completion of pre-employment background checks.
Comparison Table: Why Choose NAF Careers?
| Feature | NAF Position Benefits |
|---|---|
| Environment | Supportive, mission-driven atmosphere |
| Community | Serving military/civilian families |
| Development | On-the-job training and skill building |
| Schedule | Flexible hours (up to 40 per week) |
Salary and Benefits
This position offers a competitive hourly rate of $15.00. Employees contribute to the essential Morale, Welfare, and Recreation (MWR) programs that keep our military installations thriving.
Application Tips
- Be Specific: Detail your past clerical and cashier experience on your resume.
- Check Documents: Ensure all required proofs (ID, credentials) are attached.
- Monitor Status: Use your USAJobs account to track your progress.
If you are ready to serve those who serve our country, apply to become a Guest Services Representative today. This role offers the perfect blend of customer service challenge and professional reward in the historic setting of Langley AFB.
Why This Guest Services Representative Job Matters
Launch your career at the heart of the Langley Inn! Join the Air Force Non-Appropriated Funds team in Virginia and provide vital guest services to our dedicated military community.
Guest Services Representative Job Overview
The Langley Inn at Langley Air Force Base is seeking a professional and detail-oriented Guest Services Representative. This role is essential for maintaining the high standards of hospitality expected by our service members, retirees, and their families. As a flexible team member, you will serve as the first point of contact for guests, managing reservations, processing payments, and ensuring that our lodging operations run smoothly and efficiently. This is an excellent opportunity to gain experience in a professional hospitality environment within the Department of the Air Force.
Requirements for Guest Services Representative
- Ability to communicate clearly in English (speaking, reading, and writing).
- Proven proficiency in performing basic arithmetic to process transactions and make change.
- Demonstrated experience in clerical or cashier roles involving high-volume tasks.
- Capability to provide professional, high-quality customer service under varying conditions.
- Must meet all background and fitness requirements for employment.
- Males born after December 31, 1959, must be registered with the Selective Service.
- Must be able to obtain installation access (e.g., REAL ID or equivalent).
- Must successfully complete an E-Verify employment check.
Preferred Qualifications for Guest Services Representative
- Prior experience working in hotel or lodging front desk operations.
- Experience with property management software or digital reservation systems.
- Ability to work flexible shifts, including weekends and holidays as needed.
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
Federal Benefits & Perks
- ✓Competitive hourly compensation.
- ✓Opportunities to work in a supportive, military-affiliated environment.
- ✓Contribution to vital Morale, Welfare, and Recreation (MWR) programs.
- ✓Professional development and experience within the Department of the Air Force.
💡 How to Apply Guest Services Representative Job & Insider Tips
Application Steps for Guest Services Representative Job
- Create or log into your USAJobs account.
- Prepare a detailed resume highlighting your clerical or cashier experience.
- Gather necessary documentation, including identification and proof of eligibility.
- Complete the online questionnaire through the application portal.
- Upload your resume and all required supporting documents before the closing date.
- Submit your application and monitor your status through your USAJobs dashboard.
💡 General Tips
- Ensure your resume explicitly details your experience with cash handling and clerical tasks.
- Submit all required documents, such as transcripts or DD-214s, as missing files result in an incomplete application.
- Review your responses to the assessment questionnaire to ensure accuracy before final submission.
- Apply well before the deadline to account for potential technical issues or file upload times.
- Include full contact information for professional references on your resume.
Frequently Asked Questions
What is a 'Flexible' position?
A flexible position means there are no guaranteed hours per week, but you may be scheduled for up to 40 hours based on the needs of the Langley Inn.
Is a security clearance required?
No, a formal security clearance is not required for this role, though all candidates must pass suitability and fitness checks.
Can I substitute education for experience?
No, this specific position does not allow for education substitution; you must meet the experience requirements as described.
Job from Air Combat Command
The Air Force Services NAF at Joint Base Langley-Eustis is dedicated to supporting the morale and welfare of our military community. From the historic roots of Hampton Roads to our modern facilities, we prioritize the needs of our active-duty personnel, civilians, and retirees. Joining our team means becoming part of a legacy that values excellence, community, and service.