Advance Your Career: Medical Support Assistant at the Milwaukee VA

Are you looking for a career that combines administrative expertise with a deep sense of purpose? The Department of Veterans Affairs (VA) at the Clement J. Zablocki VA Medical Center in Milwaukee is currently hiring for an Advanced Medical Support Assistant. This role is a cornerstone of our healthcare operations, ensuring that our Veterans receive the timely, organized care they have earned.

Job Responsibilities

As an Advanced Medical Support Assistant, you are the backbone of the clinical unit. Your primary duties include:

Patient Scheduling: Managing complex appointment calendars, coordinating labs, and handling referrals.
Team Collaboration: Participating in clinical huddles to ensure staff are prepared for patient arrivals.
Data Management: Updating insurance information and patient demographics in our electronic medical record system.
Problem Solving: Addressing administrative bottlenecks and communicating effectively with clinicians and patients alike.

Core Competencies Comparison

Skill Category	Requirement
Communication	Must handle phone, electronic, and in-person patient inquiries tactfully.
Technical	Proficiency in EHR scheduling and medical terminology is vital.
Organization	Ability to prioritize tasks and meet stringent deadlines.

Requirements and Qualifications

To succeed in this role, you must demonstrate strong organizational skills and a commitment to customer service. The position requires:

Citizenship: You must be a U.S. Citizen.
Education: A high school diploma or GED is required.
Experience: At least one year of specialized experience equivalent to the GS-5 grade level, focusing on medical administrative tasks.
Vaccination: Participation in the facility's seasonal influenza program.

Salary and Benefits

The compensation for this role ranges from $47,488 to $61,734 per year. Beyond the salary, working for the Federal government offers unparalleled stability and a benefits package that includes health insurance, retirement planning, and generous leave accrual.

Application Tips

Use the Standard Resume: The VA provides a recommended resume format; utilizing this ensures all necessary data is captured correctly by the system.
Detail Your Experience: Be explicit about your past duties. If you have experience in medical billing, scheduling, or records management, highlight these achievements clearly.
Stay Updated: Since this is an ongoing announcement, check your USAJOBS account regularly for status updates.

If you are a detail-oriented individual looking to make a difference in the healthcare sector, this role in Milwaukee is an exceptional choice. Apply today to help us uphold the promise of caring for our nation's Veterans.

Why This Advanced Medical Support Assistant Job Matters

Make a meaningful impact on the lives of those who served our country by joining the Clement J. Zablocki Veterans Administration Medical Center as an Advanced Medical Support Assistant.

Advanced Medical Support Assistant Job Overview

The Department of Veterans Affairs is seeking motivated individuals for Advanced Medical Support Assistant positions in Milwaukee, Wisconsin. This role is essential in coordinating complex administrative care for Veterans, serving as a vital link between medical clinicians and the patients they serve. You will manage clinic flow, patient scheduling, and vital health record maintenance in a fast-paced clinical environment.

Requirements for Advanced Medical Support Assistant

U.S. Citizenship
Proficiency in written and spoken English
High school diploma or GED
One year of specialized experience at the GS-5 level or equivalent
Completion of a pre-employment physical examination
Ability to pass a background and security investigation
Participation in the seasonal influenza vaccination program

Preferred Qualifications for Advanced Medical Support Assistant

Experience in coordinating multi-disciplinary medical appointments
Strong knowledge of medical terminology and electronic health record systems
Demonstrated ability to manage patient referrals and follow-up care
Expertise in administrative problem-solving and patient demographic verification

Federal Benefits & Perks

✓Competitive federal salary
✓Annual leave accrual based on prior service
✓Comprehensive federal benefits package
✓Opportunities for professional growth within the Veterans Health Administration
✓Contribution to a mission-critical public service

💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips

Application Steps for Advanced Medical Support Assistant Job

Create or log in to your USAJOBS account.
Review the full job announcement carefully.
Prepare your resume and any required documentation (transcripts, SF-50s).
Complete the occupational questionnaire.
Submit your application package online before the closing date.

💡 General Tips

Be specific in your resume—the hiring team cannot make assumptions about your experience.
Ensure your documentation includes all required forms, especially your resume and any professional certifications.
Monitor your email for status updates after the referral cycle begins.
If applying with non-US education, ensure you include a Certificate of Foreign Equivalency.

Frequently Asked Questions

Is this a remote or telework position?

No, this is an onsite position based at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin.

What is an Open & Continuous Announcement?

This means the VA is accepting applications over an extended period. Eligible candidates are reviewed on a recurring cycle (often bi-weekly) until the positions are filled.

Does this position offer Veterans' Preference?

Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this specific announcement.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. We serve those who have served our country. Working at the Clement J. Zablocki VA Medical Center means joining a team dedicated to compassion, integrity, and clinical excellence. We support not just the physical health of our Veterans, but their overall well-being.