Lead with Purpose: Supervisory Medical Support Assistant at the VA

Are you looking to advance your career in healthcare administration while making a meaningful difference? The Department of Veterans Affairs is seeking a highly motivated and experienced Supervisory Medical Support Assistant to join the team at the Overton Brooks VA Medical Center in Shreveport, Louisiana. This position is a cornerstone of our Business Office, ensuring that our clinical teams have the administrative leadership required to serve those who have served our country.

Job Responsibilities

As a Supervisory Medical Support Assistant (MSA), you will oversee the operations of clinical support staff. Your core responsibilities will include:

Team Leadership: Assigning work, evaluating performance, and conducting staff training.
Operations Management: Resolving complex problems to ensure seamless patient services.
Fiscal Oversight: Managing budgets, forecasting resource needs, and evaluating new equipment.
Policy Compliance: Ensuring all clinic activities meet established healthcare regulations and standards.

Requirements

To be considered for this role, you must meet the following criteria:

Citizenship: Must be a U.S. Citizen.
Education: High school diploma or GED equivalent.
Experience: One year of creditable experience at the next lower grade level.
Communication: Proficient in spoken and written English.
Vaccination: Participation in the seasonal influenza vaccination program is mandatory.

Salary and Benefits

Benefit Category	Details
Salary Range	$55,882 - $72,644
Paid Leave	37-50 days per year (including holidays)
Retirement	Pension + 5% 401K Matching
Parental Leave	12 weeks of paid leave after 1 year

Application Tips

Be Precise: Do not leave room for assumptions. Detail every task and duration of your experience clearly.
Use the Template: Follow the provided link for the standard VA clinical resume document to increase your chances of a successful submission.
Stay Organized: Ensure all your documents, such as transcripts and SF-50s (for current federal employees), are saved and ready to upload before starting the application process.

This role is an excellent opportunity for those who possess strong administrative skills and a heart for service. If you are ready to take the next step in your supervisory career, we encourage you to apply by the closing date. Join us in Shreveport and help us provide the care our Veterans deserve.

Why This Supervisory Medical Support Assistant Job Matters

Lead a team committed to excellence at the Overton Brooks VA Medical Center and make a tangible impact on the lives of those who served.

Supervisory Medical Support Assistant Job Overview

The Department of Veterans Affairs is seeking a dedicated Supervisory Medical Support Assistant to join our team in Shreveport, Louisiana. In this role, you will oversee administrative support operations, guiding a team to ensure our Veterans receive the high-quality care they deserve. You will be a key leader in the Business Office, managing workflows and staff performance to maintain clinical excellence.

Requirements for Supervisory Medical Support Assistant

U.S. Citizenship
High school diploma, GED, or state proficiency certificate
Proficiency in spoken and written English
Successful completion of a background/security investigation
Trial period completion (1-2 years)
Compliance with annual seasonal influenza vaccination program
Registration with Selective Service (for males born after 12/31/1959)

Preferred Qualifications for Supervisory Medical Support Assistant

At least 52 weeks of experience at the GS-07 grade level
Demonstrated experience in leading or supervising patient support staff
Strong ability to manage fiscal resources and identify budgetary needs
Proven track record in conflict resolution and team empowerment

Federal Benefits & Perks

✓37-50 days of paid time off (Annual, Sick, and Federal Holidays)
✓Paid parental leave (up to 12 weeks after 12 months)
✓Federal health, vision, dental, and life insurance
✓Traditional federal pension plan
✓Federal 401k-style savings plan with up to 5% agency matching
✓Childcare subsidies for eligible families

💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips

Application Steps for Supervisory Medical Support Assistant Job

Create or log in to your USAJOBS account.
Prepare your resume including job titles, dates (month/year), and hours worked.
Complete the occupational questionnaire via the provided portal.
Upload required documentation, including your high school diploma/GED and any applicable SF-50 forms.
Submit your application package by the closing date.

💡 General Tips

Ensure your resume explicitly details your duties and the duration of your past roles.
Use the provided VA resume template to ensure your application is formatted correctly for the hiring portal.
Double-check that all required documents are uploaded before hitting submit.
Review your application status periodically through your USAJOBS account.

Frequently Asked Questions

Is this position remote?

No, this is an onsite position located at the Overton Brooks VA Medical Center in Shreveport, Louisiana.

What is the pay range for this position?

The salary range for this role is $55,882 to $72,644 per year, depending on qualifications and experience.

Are there relocation benefits?

No, relocation incentives or permanent change of station (PCS) assistance are not authorized for this position.

Job from Veterans Health Administration

The Veterans Health Administration is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." By joining our team in Shreveport, you are not just taking a job; you are becoming part of a community that values compassion, integrity, and excellence.

Shreveport offers the perfect blend of Southern charm, a low cost of living, and a vibrant cultural scene. From the Red River to local festivals and Barksdale Air Force Base, it is an excellent place to build a long-term career.