Advance Your IT Career with the New Hampshire Army National Guard
Are you a dedicated IT professional looking to combine your technical expertise with a commitment to service? The New Hampshire Army National Guard is currently hiring an IT Specialist (Customer Support) to join our team in Concord, NH. This role is a unique opportunity for individuals to support critical mission requirements while working in a high-impact environment.
Job Responsibilities
As an IT Specialist, you will work within the customer support service desk, serving as a primary point of contact for technical issues. Key duties include:
- Tier II Support: Resolving hardware and software failures to minimize downtime.
- System Maintenance: Installing, configuring, and troubleshooting IT systems to meet Army standards.
- Problem Resolution: Utilizing ticket tracking systems to document actions and escalate complex issues.
- Inventory Management: Working with Property Book Officers to maintain accountability for all IT equipment.
Comparison of Qualifications
| Qualification Type | Requirement |
|---|---|
| Military Status | Must be or become a member of the NH National Guard |
| Experience | 1 year of specialized experience at GS-09 level |
| Clearance | Secret Security Clearance required |
| Resume Length | Maximum two pages |
Requirements
To be eligible, you must maintain a compatible military assignment and grade. Successful applicants must demonstrate strong attention to detail, excellent oral communication, and proven problem-solving abilities. You must also be prepared for a potential trial period upon appointment.
Salary and Benefits
The salary range for this position is $84,579 to $109,959 per year. Beyond the competitive base pay, employees enjoy comprehensive federal benefits, which support long-term career growth and personal well-being.
Application Tips
- Respect the Limit: Ensure your resume is exactly two pages or fewer.
- Documentation: Include three professional references and any relevant transcripts at the time of submission.
- Eligibility: If you are unsure of your National Guard eligibility, reach out to a recruiter before applying.
Serving as an IT Specialist with the New Hampshire National Guard is more than just a job; it is a commitment to excellence and service. If you possess the technical skills and the drive to make a difference, we encourage you to apply before the closing date.
Why This It Specialist (Custspt) Title 32 Permanent Job Matters
Advance your career in federal IT while serving your community with the New Hampshire Army National Guard as an IT Specialist.
It Specialist (Custspt) Title 32 Permanent Job Overview
The New Hampshire Army National Guard is seeking a dedicated IT Specialist (Customer Support) to serve in a Title 32 excepted service position. Located at the State National Guard Headquarters in Concord, NH, this role is essential for maintaining the operational readiness of our information systems. You will provide critical Tier II technical support, perform hardware and software installations, and ensure that our technical infrastructure meets strict Army standards.
Requirements for It Specialist (Custspt) Title 32 Permanent
- Must be or be eligible to become a member of the New Hampshire National Guard.
- Must maintain a compatible military grade (E2-E9, WO1-CW4, or O1-O3).
- Must possess or be able to obtain a compatible military assignment (17, 25, 26, 170, 255 or equivalent).
- Must be able to obtain and maintain a Secret security clearance.
- Submission of a two-page maximum resume is mandatory.
- Must provide at least three references with the application package.
- Must provide copies of all relevant transcripts if applicable.
Preferred Qualifications for It Specialist (Custspt) Title 32 Permanent
- Experience in tiered service desk environments.
- Proficiency in Remedy ITSM or similar work ticket tracking systems.
- Strong technical skills in hardware/software troubleshooting and re-imaging workstations.
- Experience with Army standards for IT security and property accountability.
Federal Benefits & Perks
- ✓Federal employee benefits package
- ✓Opportunities for professional development and training
- ✓Stable career within a respected government organization
- ✓Contribution to national security and community service
- ✓Telework eligibility
💡 How to Apply It Specialist (Custspt) Title 32 Permanent Job & Insider Tips
Application Steps for It Specialist (Custspt) Title 32 Permanent Job
- Verify your eligibility for New Hampshire National Guard military membership.
- Prepare a two-page resume detailing relevant IT experience and duties.
- Gather necessary documentation, including transcripts and SF-50 (if currently or previously a federal employee).
- Access the USAJOBS portal to complete the online application and occupational questionnaire.
- Submit your application package, including three references, by the closing date.
- Monitor your application status through the USAJOBS account dashboard.
💡 General Tips
- Ensure your resume strictly adheres to the two-page limit, as longer resumes will not be accepted.
- Use specific examples in your resume to demonstrate the four core competencies: attention to detail, customer service, oral communication, and problem-solving.
- Double-check that all contact information is accurate and includes a civilian email address.
- Verify that your application package is complete before submission; HR cannot modify your files after the closing date.
- If you are not currently in the National Guard, contact a recruiter immediately to confirm your eligibility before applying.
Frequently Asked Questions
Is military membership required for this position?
Yes. This is a Title 32 excepted service position, meaning you must be a member of the New Hampshire National Guard or eligible for immediate membership.
What is the security clearance level for this role?
This position requires a Secret security clearance.
Can I submit a resume longer than two pages?
No. Federal guidelines now require a maximum two-page resume for this specific position.
Job from Army National Guard Units
The National Guard is a cornerstone of American defense, boasting a history that predates the founding of the nation. As a member of our team, you will be part of a proud organization dedicated to protecting our communities and supporting our country during both times of peace and emergency. This position is a Title 32 excepted service role, designed for individuals committed to upholding the rule of law and the U.S. Constitution.