Lead Patient Relations Assistant: Serving Those Who Served
The Orlando VA Healthcare System is currently seeking a highly motivated and compassionate individual to serve as a Lead Patient Relations Assistant. This role is not just an administrative position; it is the face of the facility for many veterans and their families. If you have a passion for advocacy, excellent interpersonal skills, and a desire to help those who have sacrificed for our country, this is an opportunity to build a meaningful career.
Job Responsibilities
As a Lead Patient Relations Assistant (LPRA), your day-to-day work will center on enhancing the veteran experience. You will:
- Liaison Duties: Act as the primary point of contact between veterans, their families, and medical staff.
- Team Leadership: Assign tasks, maintain campus coverage schedules, and conduct daily meetings with staff.
- Concierge Services: Greet veterans, provide guidance throughout the facility, and coordinate tours for dignitaries or congressional staff.
- Data-Driven Improvements: Monitor feedback through SHEP and V Signals to identify trends and recommend service improvements.
- Policy Interpretation: Help patients understand their rights, benefits, and the complexities of the healthcare system.
Requirements
To qualify for this GS-06 position, candidates must meet specific federal standards:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience | 1 year of specialized experience at the GS-05 level |
| Physicality | Must be able to walk, stand, and assist with light mobility devices |
| Assessment | Completion of the mandatory USA Hire online assessment |
| Vaccination | Annual influenza vaccination is a condition of employment |
Salary and Benefits
- Salary Range: $45,409 – $59,031 per year.
- Benefits: As a federal employee, you will enjoy a comprehensive benefits package, including health insurance, generous leave accrual, federal retirement programs, and life insurance.
Application Tips
- Focus on Quality: Use concise, results-oriented language.
- Mind the Page Limit: Federal resumes for this role must not exceed two pages.
- Detail is Key: Clearly state your duties, start/end dates, and hours per week to ensure your specialized experience is recognized.
- Assessment Readiness: When you receive your link for the USA Hire assessment, prepare by reviewing resources available on the OPM website.
Working with the Orlando VA Healthcare System means joining a mission-driven team where your daily actions directly improve the lives of veterans. If you are ready to apply your organizational, leadership, and communication skills in a fast-paced medical environment, we encourage you to submit your application by August 28, 2026.
Why This Lead Patient Relations Assistant Job Matters
Make a meaningful impact on the lives of those who served. Join the Orlando VA Healthcare System as a Lead Patient Relations Assistant and become a cornerstone of compassionate veteran care.
Lead Patient Relations Assistant Job Overview
The Orlando VA Healthcare System is seeking a dedicated Lead Patient Relations Assistant to serve as a pivotal liaison between veterans and our medical staff. In this role, you will lead a team in navigating healthcare challenges, providing concierge-level service, and ensuring every veteran receives the support and respect they have earned. This position is essential to maintaining high standards of care and operational excellence within one of the nation's most advanced medical campuses.
Requirements for Lead Patient Relations Assistant
- U.S. Citizenship
- One year of specialized experience equivalent to the GS-05 grade level
- Registration with Selective Service (if applicable for males born after 12/31/1959)
- Completion of a 1-year probationary period
- Successful background and security investigation
- Must be able to perform physical duties such as walking, standing, bending, and assisting with medical equipment (wheelchairs/walkers)
- Compliance with annual seasonal influenza vaccination requirements
Preferred Qualifications for Lead Patient Relations Assistant
- Prior experience in team leadership or supervision
- Strong background in administrative support and office operations
- Exceptional verbal and written communication skills in English
- Proficiency in analyzing data to track and trend customer service feedback
Federal Benefits & Perks
- ✓Federal health insurance plans
- ✓Generous paid time off (vacation and sick leave)
- ✓Competitive federal retirement pension and Thrift Savings Plan (401k equivalent)
- ✓Opportunities for professional development and training
- ✓Life insurance and flexible spending accounts
💡 How to Apply Lead Patient Relations Assistant Job & Insider Tips
Application Steps for Lead Patient Relations Assistant Job
- Create or update your profile on the official USAJOBS platform.
- Prepare a concise, two-page resume highlighting relevant experience and competencies.
- Submit your application and all required documentation (including SF-50s) before the deadline.
- Complete the mandatory online USA Hire assessment when prompted.
- Track your application status via the USAJOBS portal.
💡 General Tips
- Ensure your resume clearly defines your experience with dates, specific duties, and average hours worked per week.
- Stick to the two-page limit; applications exceeding this length will not be considered.
- Use the resume builder tool to ensure formatting meets the agency's strict guidelines.
- Review your application thoroughly for errors before submitting, as omissions may impact your rating.
- Set aside at least three hours for the online assessment; it is a critical component of the evaluation process.
Frequently Asked Questions
Is telework allowed for this position?
No, this role requires on-site presence at the Orlando VA medical campus and is not eligible for telework.
What is the educational requirement for this grade level?
There is no educational substitution for the GS-06 grade level; qualification is based on specialized experience.
Can I submit a resume longer than two pages?
No, federal regulations now mandate a maximum of two pages for resumes in this category to ensure compliance with the Merit Hiring Plan.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The Orlando VA Healthcare System (OVAHCS) is a state-of-the-art facility serving over 118,000 veterans across Central Florida. From our Lake Nona medical campus to our community-based clinics, we provide complex medical, surgical, and mental health care in a modern, healing environment.