Supporting Military Families: Medical Support Assistant at the U.S. Air Force Academy
The Defense Health Agency (DHA) is committed to providing world-class healthcare to those who protect our nation. A critical part of this mission is supporting the families of our service members. We are currently seeking a motivated and detail-oriented Medical Support Assistant to join the 10th Medical Group at the U.S. Air Force Academy. If you have a passion for administrative excellence and supporting military families, this position offers a rewarding opportunity to make a tangible difference.
Job Responsibilities
As a Medical Support Assistant, you will serve as the primary installation point of contact for the Exceptional Family Member Program (EFMP-M) and Family Member Travel Screening (FMTS). Your core duties include:
- Identifying medical conditions that may require EFMP enrollment.
- Reviewing electronic health records for potential travel concerns, including behavioral health and dental needs.
- Coordinating with overseas medical authorities to ensure seamless care transitions.
- Managing office documentation and ensuring compliance with administrative standards.
Requirements
To be eligible, you must meet specific federal requirements:
- U.S. Citizenship is mandatory.
- One year of specialized experience equivalent to the GS-05 level.
- Submission of required transcripts and professional licenses.
- A clean, two-page (maximum) resume that clearly describes your relevant skills.
Salary Overview
The pay scale for this position is consistent with the federal GS-05 grade, offering a competitive annual salary ranging from $41,811 to $54,355 depending on experience and locality adjustments.
| Position Level | Salary Range | Location |
|---|---|---|
| GS-05 | $41,811 - $54,355 | Air Force Academy, CO |
Benefits
Employees of the DHA enjoy a robust benefits package, including:
- Health and Life Insurance.
- Retirement savings programs (FERS).
- Accrued paid leave.
- Professional growth within the Department of Defense.
Application Tips
- Format Matters: Do not exceed two pages for your resume.
- Clarity: Use plain, professional language and avoid jargon.
- Completeness: Ensure every certification and transcript is uploaded before hitting submit.
Serving as a Medical Support Assistant at the U.S. Air Force Academy is more than just a job; it is a commitment to the readiness and stability of our military families. Apply today to help us continue this vital mission.
Why This Medical Support Assistant (Exceptional Family Member Program) Job Matters
Make a meaningful impact on military families by supporting essential medical and travel coordination at the U.S. Air Force Academy.
Medical Support Assistant (Exceptional Family Member Program) Job Overview
The Defense Health Agency is seeking a dedicated Medical Support Assistant to join the 10th Medical Group at the U.S. Air Force Academy in Colorado Springs. This vital role serves as the primary point of contact for the Exceptional Family Member Program-Medical (EFMP-M) and Family Member Travel Screening (FMTS) programs. You will play a crucial part in ensuring that military families with special medical or educational needs receive the support and clearance necessary for smooth Permanent Change of Station (PCS) transitions. This position is essential to maintaining the readiness and well-being of the Joint Force and their families.
Requirements for Medical Support Assistant (Exceptional Family Member Program)
- Must be a U.S. Citizen.
- One year of specialized experience equivalent to at least the GS-05 level.
- Experience in conducting patient screening methods for medical, dental, or educational support.
- Ability to provide guidance on healthcare and travel program enrollment.
- Proficiency in administrative duties and automated office systems.
- Must be able to provide transcripts if qualifying based on education.
- Must submit a copy of required job-related licenses or certifications.
- Resumes must be two pages or less.
Preferred Qualifications for Medical Support Assistant (Exceptional Family Member Program)
- Experience working within a military or federal medical treatment facility.
- Demonstrated ability to handle sensitive electronic health records.
- Strong background in coordinating medical care between different clinical authorities.
- Expertise in office automation software and record-keeping systems.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance programs.
- ✓Life insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Paid federal holidays, vacation, and sick leave.
- ✓Access to a wide range of professional development and training opportunities.
- ✓Stable work environment with the Department of Defense.
💡 How to Apply Medical Support Assistant (Exceptional Family Member Program) Job & Insider Tips
Application Steps for Medical Support Assistant (Exceptional Family Member Program) Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less, highlighting specialized experience.
- Complete the required online questionnaire.
- Upload all necessary supporting documents, including transcripts and licenses.
- Submit your complete application package before the 11:59 PM EST closing date on 09/01/2026.
💡 General Tips
- Keep your resume concise and under two pages; longer resumes will be excluded.
- Use plain language and avoid internal acronyms that a hiring manager might not understand.
- Ensure your resume explicitly details the hours worked per week for each position.
- Double-check that all required certifications and transcripts are attached to your application.
- Upload your documents early to ensure they pass the mandatory virus scan before the deadline.
Frequently Asked Questions
What is the Exceptional Family Member Program?
It is a program designed to ensure that military family members with special medical or educational needs have their requirements considered during the military assignment process.
Is this position remote?
No, this position is located at the U.S. Air Force Academy in Colorado and requires on-site presence as it is designated as mission-essential.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is an integrated health care system that delivers medical, dental, and pharmacy services to over 9.5 million uniformed service members, retirees, and their families worldwide. As a strategic partner to the Joint Force, the agency builds medical readiness and ensures that care is available anytime, anywhere.