Launch Your Career: Advanced Medical Support Assistant in the VA Caribbean Healthcare System

Are you looking for a career that combines administrative excellence with a mission to serve those who have served our country? The Department of Veterans Affairs (VA) is currently seeking a motivated and detail-oriented Advanced Medical Support Assistant (AMSA) to join the VA Caribbean Healthcare System in Puerto Rico. This position is a unique opportunity to provide vital support to clinical teams and ensure our Veterans receive timely, high-quality care.

Job Responsibilities

As an AMSA, you will be the backbone of clinic operations. Your day-to-day duties will include:

Managing clinic appointment schedules and optimizing access to care.
Coordinating complex communications between Veterans, medical providers, and external agencies.
Preparing correspondence regarding lab results and follow-up requirements.
Maintaining tracking systems for consults and diagnostic tests.
Monitoring clinic patient flow and identifying Veterans who need immediate accommodation.
Utilizing advanced VA healthcare systems to manage patient records and eligibility.

Requirements

To qualify for this GS-06 position, candidates must meet specific criteria:

Requirement	Description
Citizenship	Must be a U.S. Citizen
Education	High school diploma or GED equivalent
Language	Fluent in English and Spanish (written and spoken)
Medical	Must pass a pre-employment physical examination
Vaccination	Mandatory seasonal influenza vaccination

Salary Overview

The position offers a competitive annual salary ranging from $45,409 to $59,031, depending on experience and qualifications. Federal employees also benefit from regular pay schedule increases and a transparent promotion potential framework.

Benefits

Federal service comes with an extensive benefits package that supports both your personal and professional life:

Paid Time Off: Generous accrual of annual and sick leave, plus 11 paid Federal holidays.
Parental Leave: Up to 12 weeks of paid leave for new parents.
Insurance: Access to top-tier health, dental, vision, and life insurance plans.
Retirement: A robust traditional pension plan and the Thrift Savings Plan (401k) with up to 5% agency matching.
Childcare: Eligibility for childcare subsidies based on family income.

Application Tips

Be Precise: Don't leave room for assumptions. Quantify your experience and describe your daily tasks clearly in your resume.
Use the Template: The VA provides a specific Clinical Resume document—ensure you use it as requested to avoid disqualification.
Check Documentation: Ensure all required forms, such as DD-214s or transcripts, are uploaded before the deadline of September 1, 2026.

Working as an Advanced Medical Support Assistant with the VA Caribbean Healthcare System is more than just a job; it is a chance to provide meaningful support to the heroes who have defended our nation. With excellent benefits, a stable federal career path, and the opportunity to work in a collaborative, interdisciplinary environment, this is an ideal role for an organized and compassionate professional. Apply today to help us continue our mission of excellence in Veteran care.

Why This Medical Support Assistant (Advanced) Job Matters

Make a meaningful impact on those who served by joining the VA Caribbean Healthcare System as an Advanced Medical Support Assistant.

Medical Support Assistant (Advanced) Job Overview

The VA Caribbean Healthcare System is seeking a dedicated professional to serve as an Advanced Medical Support Assistant (AMSA). In this vital role, you will act as a key member of an interdisciplinary healthcare team, managing clinic operations, streamlining patient access, and ensuring that our Veterans receive the high-quality, compassionate care they deserve. This role is essential for maintaining efficient clinic flow and communication across clinical specialties in the San Juan and Hato Rey areas.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
High school diploma or GED equivalent
Fluency in English and Spanish (written and spoken)
Proficiency in written and spoken English
Completion of a background and security investigation
Must pass a pre-employment physical examination
Participation in the seasonal influenza vaccination program
Selective Service registration for males born after 12/31/1959

Preferred Qualifications for Medical Support Assistant (Advanced)

Experience managing complex administrative tasks in a clinical setting
Strong ability to anticipate administrative needs and prioritize patient care
Expertise in medical terminology and patient scheduling software
Demonstrated cultural sensitivity and high-level professionalism
Ability to work independently with sound judgment

Federal Benefits & Perks

✓Competitive salary with regular increases
✓37-50 days of paid time off per year (Annual leave, sick leave, and 11 Federal holidays)
✓Up to 12 weeks of paid parental leave
✓Federal health, vision, dental, and life insurance programs
✓Traditional federal pension plan with 5-year vesting
✓Federal 401k (Thrift Savings Plan) with up to 5% agency matching
✓Childcare subsidy for eligible employees

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log into your USAJOBS account.
Review the full vacancy announcement and prepare your documents.
Complete the required questionnaire via the official application link.
Upload the mandatory one-page 'Clinical Resume' document provided in the announcement.
Submit your full application package including your resume and relevant certifications.
Monitor your email for status updates and follow-up requests.

💡 General Tips

Ensure your resume clearly details your relevant experience, including volunteer work.
The VA does not make assumptions; be explicit about how your experience meets the GS-06 level requirements.
Use the provided Clinical Resume template to avoid processing errors.
Double-check that all required documents, such as transcripts or SF-50s, are attached before the closing date.
Check your application status regularly through your USAJOBS dashboard.

Frequently Asked Questions

Is this position remote?

No, this is not a virtual position. It requires on-site presence within the VA Caribbean Healthcare System.

Are there relocation incentives for this role?

No, recruitment or relocation incentives are not authorized for this position.

Is the influenza vaccination mandatory?

Yes, participation in the seasonal influenza vaccination program is a condition of employment for all Department of Veterans Affairs Health Care Personnel.

Job from Veterans Health Administration

The Department of Veterans Affairs is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The VA Caribbean Healthcare System (VACHS), headquartered in San Juan, provides a comprehensive range of health services. Working here means joining an interdisciplinary team that prioritizes whole-health care, cultural sensitivity, and professional growth.