Launch Your Career as a Medical Support Assistant with the Defense Health Agency
Are you looking to make a meaningful impact while building a stable career in the federal government? The Defense Health Agency (DHA) is currently hiring dedicated Medical Support Assistants in Fort Wainwright, Alaska. This role is essential for ensuring that service members, retirees, and their families receive the high-quality care they deserve.
Job Responsibilities
As a Medical Support Assistant, you are the face of our clinic. Your daily tasks will include:
- Patient Intake: Serving as the primary point of contact for patients and visitors.
- Scheduling: Managing complex appointment calendars and coordinating with various medical specialties.
- Documentation: Handling medical records and processing orders for laboratory work and other clinical requirements.
- Office Automation: Utilizing specialized software to maintain accurate patient databases.
Requirements
To be considered for this role, you must meet the following criteria:
- Citizenship: You must be a United States citizen.
- Experience/Education: One year of specialized experience or four years of post-high school education.
- Technical Skill: Ability to type at least 40 words per minute.
- Documentation: A two-page maximum resume that explicitly details your work history.
Qualifications Comparison Table
| Qualification Type | Requirement Details |
|---|---|
| Experience | 1 Year of specialized administrative/clinical support |
| Education | 4 Years of post-secondary business/technical study |
| Typing | Minimum 40 WPM (3 or fewer errors) |
| Documents | Mandatory resume and transcripts if using education |
Salary and Benefits
This position offers a competitive salary range of $46,060 to $59,878 per year. Additionally, federal employees in Alaska are eligible for a 1.49% Cost of Living Allowance (COLA). This is a fantastic opportunity to balance a rewarding career with the unique lifestyle that Alaska provides.
How to Apply
Success starts with a complete application. Remember that your resume is the most important document in your package. Ensure it is formatted clearly, does not exceed two pages, and covers all relevant dates and hours of work for your past employment. Submit your application through the official portal before the closing date.
If you have a passion for healthcare administration and a desire to serve those who protect our nation, we encourage you to apply. The Defense Health Agency values professional growth and offers a supportive environment for those ready to contribute to our mission.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your administrative career with the Defense Health Agency in the scenic environment of Fort Wainwright, Alaska.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency is seeking detail-oriented individuals for Medical Support Assistant positions. This role serves as the essential first point of contact for patients and healthcare staff within an ambulatory setting. You will handle patient scheduling, documentation management, and office automation tasks, ensuring the seamless operation of clinical services. This is a public, open continuous announcement, making it an excellent opportunity to join a mission-driven organization dedicated to supporting military personnel and their families.
Requirements for Medical Support Assistant (Office Automation)
- Must be a U.S. Citizen.
- Must have one year of specialized experience in medical support, patient scheduling, or healthcare database management.
- Ability to type 40 words per minute based on a 5-minute sample with three or fewer errors.
- Resume must not exceed two pages; longer resumes will be disqualified.
- If qualifying via education, must provide transcripts showing four years of study above high school level.
- If applicable, provide documentation for eligibility preferences such as veteran status.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Experience managing clinical appointment systems.
- Proficiency with office automation software and medical records documentation.
- Strong interpersonal communication skills for interacting with patients and medical personnel.
Federal Benefits & Perks
- ✓Competitive federal salary with locality adjustments.
- ✓Cost of Living Allowance (COLA) for Alaska residents (currently 1.49%).
- ✓Opportunities for professional development within the Department of Defense.
- ✓Comprehensive federal benefits eligibility.
- ✓Stable work environment supporting the mission of military healthcare.
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or update your account on USAJOBS.
- Prepare a resume that is strictly two pages or less, clearly detailing your relevant work history.
- Complete the mandatory online questionnaire.
- Upload all required documentation, including transcripts or proof of eligibility if applicable.
- Review your application package for accuracy before submission.
- Submit your application through the portal by 11:59 PM (EST) on the closing date.
💡 General Tips
- Ensure your resume includes the name of each employer, job titles, start and end dates (month/year), and hours worked per week.
- Avoid using acronyms or technical jargon that may not be easily understood by the hiring panel.
- Verify that all uploaded documents have cleared the system's virus scan before the deadline.
- Keep a copy of your application status confirmation after you have submitted your package.
Frequently Asked Questions
What is the primary role of a Medical Support Assistant?
You will serve as the receptionist and office administrator for a medical clinic, responsible for scheduling appointments, maintaining patient records, and assisting with clerical tasks.
Is this a remote position?
No, this position is located at Fort Wainwright, Alaska, and requires physical presence.
Why is my resume limited to two pages?
Hiring authorities enforce this strict limit to ensure that candidates focus on the most relevant, high-impact experiences required for the position.
Job from Defense Health Agency
The Defense Health Agency is a joint, integrated combat support agency. We enable the military medical services to provide a medically ready force and a ready medical force. By working with us, you become a vital part of a global healthcare network serving over 9.5 million beneficiaries.