Launch Your Federal Career as a Contact Representative with the Indian Health Service

Are you looking for a career that combines administrative excellence with community service? The Indian Health Service (IHS) is currently accepting applications for a Contact Representative at the Haskell Indian Health Center in Lawrence, Kansas. This role is perfect for those who are organized, compassionate, and ready to support the healthcare needs of American Indian and Alaska Native communities.

About the Indian Health Service

The Indian Health Service is a nationwide organization dedicated to providing high-quality healthcare. Working at the Haskell Indian Health Center means joining a team that values innovation, compassion, and professional collaboration. We are looking for individuals who are enthusiastic about making a difference and who enjoy solving problems within a dynamic, interdisciplinary environment.

Job Responsibilities

As a Contact Representative, you will act as the face of the Business Office. Your daily tasks include:

Patient Interviews: Assisting patients with registration forms and ensuring all information is accurate.
Eligibility Verification: Confirming that patients are eligible for services before their appointments.
Data Management: Accurately entering and updating patient data into the computerized registration system.
Scheduling: Providing clear and timely information to patients regarding their appointments and clinical resources.
Reception Duties: Serving as the primary contact for patients and visitors, managing high volumes of inquiries.

Requirements

Candidates must be U.S. Citizens and satisfy several federal requirements:

Successfully pass a federal background investigation.
Pass the E-Verify employment check.
Provide valid, REAL ID-compliant identification.
Meet strict financial suitability standards.

Feature	Requirement Status
Citizenship	U.S. Citizen required
Background Check	Mandatory (Moderate Risk)
Education	Min. 4 years post-high school or relevant experience
Assessment	USA Hire completion required

Salary and Benefits

This position offers a competitive salary range of $41,400 to $53,821 per year. Federal employees enjoy a robust benefits package, including comprehensive health insurance, federal retirement planning, and a structured leave system that rewards long-term service.

Application Tips

Be Thorough: Ensure your resume clearly states the hours per week you worked in previous roles.
Documentation: Have your transcripts ready, even if they are unofficial, to expedite the process.
Assessment Prep: Take the time to practice for the USA Hire assessment using the resources on the OPM website.

Can I update my application after submission?

Yes, you can edit your application via your USAJOBS account as long as the announcement is still open.

What if I have a disability?

Reasonable accommodations are available for the assessment process; please review the application instructions for details.

The Contact Representative position is a rewarding opportunity to serve the public and grow within the federal government. If you are ready to apply your organizational skills in a healthcare setting, submit your application package before the September 11, 2026, deadline.

Why This Contact Representative Job Matters

Join the Indian Health Service in Lawrence, Kansas, and make a tangible impact on patient care and community wellness in this vital administrative role.

Contact Representative Job Overview

The Haskell Indian Health Center is seeking a dedicated Contact Representative to join our Business Office team. This role is fundamental to our mission, as you will serve as the first point of contact for patients and visitors. You will manage essential patient registration processes, verify service eligibility, and facilitate smooth clinic operations by providing accurate scheduling information. This is a fantastic opportunity for individuals with strong interpersonal skills and a commitment to public service who wish to contribute to the health and well-being of American Indian and Alaska Native populations.

Requirements for Contact Representative

U.S. Citizenship is mandatory.
Must pass a comprehensive federal background investigation.
Must complete the E-Verify employment verification check.
Male applicants born after 12/31/1959 must be registered with the Selective Service.
Must meet financial suitability requirements, including no delinquent federal or state tax liabilities or defaulted student loans.
Ability to present two valid forms of ID (must be REAL ID-compliant).
Must complete the mandatory USA Hire assessments within the specified timeframe.

Preferred Qualifications for Contact Representative

One year of specialized experience equivalent to the GS-04 grade level.
Experience in patient registration, eligibility verification, and data entry within a healthcare setting.
Strong proficiency in receptionist duties, including handling high volumes of phone calls and in-person visitors.
Four years of education above the high school level.
A combination of education and experience that meets the 100% threshold for the GS-05 level.

Federal Benefits & Perks

✓Federal leave accrual system (vacation and sick leave).
✓Comprehensive health insurance options.
✓Access to federal retirement programs.
✓Opportunities for professional development and career progression.
✓Participation in a collaborative, interdisciplinary healthcare environment.

💡 How to Apply Contact Representative Job & Insider Tips

Application Steps for Contact Representative Job

Review the full vacancy announcement thoroughly.
Prepare your resume according to USAJOBS standards.
Submit your application, including all required documentation like transcripts and preference forms, via the online portal.
Complete the required USA Hire assessments when prompted via email.
Monitor your application status through your USAJOBS account.
Respond promptly to any follow-up requests from the HR team.

💡 General Tips

Tailor your resume to specifically address the duties described in the job announcement.
Do not wait until the last minute to submit; allow time for potential technical issues.
Ensure your transcripts are legible and include credit hours and grades.
Use the USAJOBS 'Track this application' feature to stay updated on your assessment status.
Clearly document your volunteer or unpaid experience if it relates to the position's duties.

Frequently Asked Questions

What is the primary function of a Contact Representative?

You will serve as a key administrative link for patients by registering them, verifying their eligibility for services, and coordinating their appointments.

Are there specific education requirements?

You can qualify through a combination of relevant work experience, four years of post-high school education, or a blend of both.

What is the significance of the USA Hire assessment?

It is an essential evaluation of your competencies. Missing the assessment deadline will result in an ineligible status, regardless of your experience.

Is this a remote position?

No, this role requires physical presence at the Haskell Indian Health Center in Lawrence, Kansas.