Become a Contact Representative with the Defense Finance and Accounting Service (DFAS)
Are you looking for a career that combines public service with financial administration? The Defense Finance and Accounting Service (DFAS) is currently hiring dedicated individuals to serve as Contact Representatives (Call Center). This is a unique opportunity to provide critical support to the military and civilian personnel who defend our nation.
Job Responsibilities
As a Contact Representative, you will work in a dynamic, high-volume environment. Your primary duties include:
- Responding to inbound customer inquiries regarding pay processes and entitlements.
- Using automated financial systems to research accounts and resolve discrepancies.
- Providing clear, accurate information to customers under pressure.
- Maintaining professional standards while dealing with sensitive financial content.
Comparison of Qualifications
| Grade Level | Key Requirement |
|---|---|
| GS-04 | 1 year generalized clerical experience |
| GS-05 | 1 year specialized experience (researching automated systems) |
| GS-06 | 1 year specialized experience (applying financial regs/pay transactions) |
Requirements for Success
Candidates must possess excellent interpersonal skills and a high level of accountability. You must be comfortable with complex regulations and able to thrive in a high-stress, customer-facing role. Please ensure that your resume clearly demonstrates how your past experience aligns with these needs.
Salary and Benefits
The salary for this position ranges from $37,193 to $61,638 per year, depending on the grade level and experience. Beyond the base pay, federal employment with DFAS offers a robust benefits package, including:
- Health and dental insurance plans.
- The Federal Employees Retirement System (FERS).
- Generous paid vacation and sick leave.
- Federal holiday recognition.
Application Tips
- Tailor Your Resume: Keep your resume to two pages and emphasize your customer service and analytical achievements.
- Don't Miss the Assessment: You will likely be asked to complete a USA Hire assessment. These are critical to your application and must be completed promptly.
- Documentation: If you are claiming Veterans Preference, include your DD-214. If using education to qualify, ensure your transcripts are ready.
A role at DFAS is more than just a job; it is a commitment to the mission of the Department of Defense. If you are ready to start a meaningful career where your work directly impacts those who protect our country, apply for the Contact Representative position today.
Why This Contact Representative (Call Center) Job Matters
Join the front line of defense finance and make a tangible difference in the lives of those who protect our nation.
Contact Representative (Call Center) Job Overview
The Defense Finance and Accounting Service (DFAS) is seeking dedicated individuals to join our Customer Care Center as Contact Representatives. In this role, you will be the voice of the agency, providing vital support and financial clarity to our military and civilian customers. You will work in a fast-paced, mission-critical environment, utilizing automated systems to resolve inquiries and ensure the accuracy of pay and entitlement processes.
Requirements for Contact Representative (Call Center)
- U.S. Citizenship is required.
- Must be able to obtain and maintain a security determination.
- Must meet specialized experience requirements for the specific grade level (GS-04 to GS-06).
- Must submit a maximum two-page resume.
- Males born after 12-31-59 must be registered for Selective Service.
- Must pass the USA Hire assessment.
Preferred Qualifications for Contact Representative (Call Center)
- Experience in high-volume customer service environments.
- Ability to navigate complex financial regulations and policies.
- Proficiency in utilizing automated databases for record research.
- Demonstrated stress tolerance in fast-paced work settings.
- Strong verbal and written communication skills.
Federal Benefits & Perks
- ✓Comprehensive health and life insurance options.
- ✓Retirement planning and Thrift Savings Plan (TSP).
- ✓Paid federal holidays and leave accrual.
- ✓Opportunities for professional development and career progression.
- ✓Work-life balance programs.
💡 How to Apply Contact Representative (Call Center) Job & Insider Tips
Application Steps for Contact Representative (Call Center) Job
- Review the full job announcement carefully.
- Prepare a resume that does not exceed two pages.
- Complete the online application and required questionnaires.
- Submit all necessary supporting documents (transcripts, DD-214, etc.).
- Complete the mandatory USA Hire assessment when prompted.
- Monitor your status via the USAJOBS portal.
💡 General Tips
- Ensure your resume explicitly maps your experience to the duties listed in the announcement.
- Proofread all documents for errors before submission.
- Complete the USA Hire assessment as early as possible within the 48-hour window if invited.
- If claiming Veterans Preference, ensure your DD-214 is current and clearly legible.
- Save your application frequently if the system allows or prepare answers in a separate document.
Frequently Asked Questions
What is the primary role of a Contact Representative at DFAS?
You will serve as a primary point of contact for customers, handling inquiries regarding pay, entitlements, and invoices while maintaining high levels of accuracy and professionalism.
Is this position eligible for telework?
Telework is limited and provided only on a rare, case-by-case basis when deemed a compelling need by agency leadership.
Are there specific education requirements?
While education can sometimes be substituted for experience at certain grade levels, it must be related to the position and documented with official transcripts.
Job from Defense Finance And Accounting Service
The Defense Finance and Accounting Service (DFAS) is the central provider of finance and accounting services for the U.S. Department of Defense. Our mission is to ensure that pay, invoices, and financial data are handled with exceptional quality, accuracy, and efficiency. We take pride in supporting the men and women of our armed forces and are looking for goal-oriented individuals to join our team.