Launch Your Career: Medical Support Assistant at the VA Nebraska-Western Iowa Health Care System

Are you looking for a career that combines administrative excellence with a mission of service? The Department of Veterans Affairs (VA) is currently hiring Medical Support Assistants (MSA) to serve our Veterans in Omaha, Nebraska. This role is more than just a desk job; it is a critical component of the interdisciplinary team that ensures our nation’s heroes receive timely and compassionate care.

Job Responsibilities

As a Medical Support Assistant, you are the face of the clinic. Your daily responsibilities will include:

Scheduling appointments for Veterans across various internal and community clinics.
Managing and responding to electronic consultations and medical orders.
Coordinating with clinical staff to ensure patients are prepared for procedures.
Maintaining accurate records in the electronic health system.
Providing high-level customer service over the phone and in person.

Comparison of Grade Levels

Feature	GS-3 (Entry)	GS-4 (Developmental)	GS-5 (Full Performance)
Experience Req.	None	1 Year	1 Year (at GS-4 level)
Education Req.	High School	1 Year College	2 Years College
Independence	Supervised	Moderate	High

Requirements

To be considered, candidates must be U.S. citizens and demonstrate proficiency in English. All applicants must submit a complete application package including a specific Clinical Resume document. Additionally, applicants must be prepared for a background investigation and follow all Department of Veterans Affairs health policies, including mandatory seasonal flu vaccinations.

Salary Overview

This position offers a competitive salary range of $36,464 to $53,486 per year, depending on qualifications and experience. The VA also offers the potential for regular salary increases based on performance and step advancements within the GS pay scale.

Benefits

Working for the federal government provides unmatched security and work-life balance:

Paid Time Off: Between 13-26 days of vacation, 13 days of sick leave, and 11 paid federal holidays.
Insurance: Extensive choices for health, dental, vision, and life insurance.
Retirement: Traditional federal pension and a 401(k)-style Thrift Savings Plan with agency matching.
Student Debt: Potential eligibility for the Student Loan Repayment Program (SLRP).

Application Tips

Use the Template: The VA provides a specific Clinical Resume document. Always use this to avoid technical disqualification.
Be Detailed: When writing about your experience, use numbers, tasks, and specific software examples.
Check Dates: Ensure your application is submitted by the closing date to avoid missing out on this continuous recruitment opportunity.

If you are ready to contribute to a mission that matters, the NWI VAHCS is the place for you. Apply today and join a workforce that values your skills and honors our Veterans.

Why This Medical Support Assistant Job Matters

Launch a rewarding healthcare career supporting America’s Veterans in Omaha, Nebraska, with the Department of Veterans Affairs.

Medical Support Assistant Job Overview

The Nebraska-Western Iowa VA Health Care System is seeking dedicated Medical Support Assistants to join our patient-centered care team. In this role, you will serve as a vital link between Veterans and clinical staff, managing appointment scheduling, electronic records, and coordinating care across various specialized medical clinics. You will work in a supportive, mission-driven environment where your administrative expertise directly improves the quality of care for those who have served our nation.

Requirements for Medical Support Assistant

U.S. Citizenship.
Proficiency in written and spoken English.
Must complete a 2-year trial period.
Must undergo a background and security investigation.
Participation in the seasonal influenza vaccination program is mandatory.
Selective Service registration for males born after 12/31/1959.

Preferred Qualifications for Medical Support Assistant

Experience in a clinical or hospital administrative setting.
Advanced proficiency with electronic health record systems.
Strong knowledge of medical terminology.
Exceptional interpersonal skills for high-volume patient interaction.
Proven ability to manage multiple phone lines and complex scheduling software.

Federal Benefits & Perks

✓Federal Pension and 401(k) retirement plans with up to 5% agency matching.
✓13-26 days of annual leave and 13 days of sick leave per year.
✓11 paid Federal holidays.
✓Comprehensive federal health, vision, dental, and life insurance.
✓Up to 12 weeks of paid parental leave after one year of service.
✓Childcare subsidy for eligible employees.
✓Potential for Student Loan Repayment (SLRP) up to $100,000 for qualified candidates.

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log into your USAJOBS account.
Download and complete the required standard Clinical Resume template.
Upload your resume, high school diploma/transcript, and any relevant SF-50 forms if a current federal employee.
Complete the online occupational questionnaire.
Submit your full application package before the closing date.

💡 General Tips

Ensure your resume explicitly details your relevant experience to match the GS grade requirements.
Do not assume the hiring team knows your previous duties; be specific in your narrative.
Use the recommended template to ensure your resume is formatted correctly for the VA’s automated system.
Submit your documents early to ensure they are properly processed before the deadline.
If you are a veteran, include your DD-214 for potential service credit.

Frequently Asked Questions

What is the work schedule for this position?

This is a full-time position working 40 hours per week, Monday through Friday, from 7:30 am to 4:00 pm.

Is this position eligible for remote work?

No, this is an onsite position and is not eligible for telework.

What education is required to qualify?

At a minimum, you must possess a high school diploma or GED. Higher-level positions (GS-4 and GS-5) may be met through a combination of education and specialized experience.

Do I need prior hospital experience?

While experience is preferred, the GS-3 level has no specific experience requirements beyond basic education.

Can I apply if I have an associate degree?

Absolutely. Higher education can substitute for required experience at the GS-4 and GS-5 levels.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. The Nebraska-Western Iowa VA Health Care System (NWI VAHCS) provides high-quality health care to those who have served. Located in Omaha, our facility benefits from a region known for its strong community, affordability, and excellent quality of life. Working here means joining a team dedicated to President Lincoln’s promise to care for those who have served in our military and their families.