Launch Your Career: Advanced Medical Support Assistant with the Veterans Health Administration

Are you looking to make a meaningful impact on the lives of those who served our country? The Minneapolis VA Health Care System is seeking a dedicated, detail-oriented individual to join our team in Maplewood, MN, as an Advanced Medical Support Assistant. This role serves as the backbone of clinic operations, ensuring our Veterans receive the care they deserve.

Job Responsibilities

As an Advanced Medical Support Assistant, you are more than a receptionist. Your duties include:

Coordinating interdisciplinary care models such as PACT.
Managing complex appointment scheduling, including overbooking and follow-up care.
Updating patient demographic and insurance information.
Serving as a primary point of contact for Veterans and their families, both in-person and over the phone.
Resolving administrative issues to ensure smooth clinical operations.

Comparison: Standard vs. Advanced Medical Support Assistant

Feature	Standard MSA	Advanced MSA
Role Complexity	Routine administrative tasks	High administrative independence
Scheduling	Basic appointment entry	Complex coordination/contingency planning
Team Interaction	Unit-based	Interdisciplinary/multi-service line
Decision Making	Supervised	Independent prioritization

Requirements

To be eligible for this position, you must meet the following criteria:

Must be a U.S. citizen.
Proficient in both written and spoken English.
Hold a high school diploma or GED.
Ability to undergo a background check.
Comply with mandatory seasonal flu vaccination requirements.

Salary Overview

The salary range for this position is $53,931 to $70,110 per year, commensurate with your experience and grade qualifications. As a federal employee, you will also be eligible for various benefits and career advancement programs.

Benefits

Employees of the VHA enjoy a robust benefits package, including:

Competitive federal health, dental, and vision insurance.
Retirement plans with agency matching.
Paid federal holidays and sick leave.
Access to professional training programs.

Application Tips

Use the Required Template: Ensure you use the provided Clinical Resume document format to avoid automated rejection.
Address the KSAs: Spend time articulating your Knowledge, Skills, and Abilities in a separate document if possible.
Double-Check Requirements: Ensure all required documentation, including transcripts and SF-50 forms, are uploaded correctly.

This role offers a unique opportunity to build a stable, rewarding career while directly serving the Veterans of Minnesota. If you possess a high degree of empathy and strong organizational skills, apply today to start your journey with the VA.

Frequently Asked Questions (FAQ)

Can I apply if I don't have military experience? Yes, you do not need to be a Veteran to work for the VA.
Is this a remote role? No, this position requires onsite presence at the Maplewood facility.

Why This Medical Support Assistant (Advanced) Job Matters

Join the Minneapolis VA team in Maplewood as an Advanced Medical Support Assistant—a critical role where your administrative expertise directly improves health outcomes for those who served our nation.

Medical Support Assistant (Advanced) Job Overview

The Veterans Health Administration is seeking a dedicated professional for an Advanced Medical Support Assistant position at the Maplewood Community Based Outpatient Clinic. In this pivotal administrative role, you will be at the front line of patient care, managing scheduling, coordinating care delivery models, and serving as a vital point of contact for Veterans and their families. You will work within an interdisciplinary team to ensure that Veterans receive timely, compassionate, and high-quality administrative support, directly influencing the efficiency and effectiveness of the healthcare experience.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
Proficiency in spoken and written English
High school diploma or GED
Ability to pass a background/security investigation
Registration with Selective Service for males born after 12/31/1959
Participation in the seasonal influenza vaccination program
Completion of a 1 or 2-year trial period

Preferred Qualifications for Medical Support Assistant (Advanced)

One year of specialized experience at the GS-5 level or equivalent
Advanced knowledge of medical terminology and healthcare processes
Experience with interdisciplinary coordinated care models like PACT
Proven ability to manage complex scheduling, appointment cycles, and patient referrals
Strong communication skills for interacting with medical clinicians and diverse patient populations
Capacity to independently set priorities and meet deadlines in a fast-paced clinic environment

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Federal retirement benefits including FERS
✓Generous paid time off, including federal holidays
✓Access to a national network of healthcare facilities
✓Opportunities for professional development and career advancement within the VHA

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log into your USAJOBS account.
Download the required standard Clinical Resume Document from the provided VA link.
Prepare your resume and supporting documents, including your SF-50 if applicable.
Complete the occupational questionnaire linked in the announcement.
Submit your full application package before the deadline on August 27, 2026.
Monitor your email for confirmation and status updates regarding your eligibility.

💡 General Tips

Tailor your resume to specifically address the KSAs mentioned in the announcement.
Ensure all documentation is submitted before the closing date, as late submissions will not be considered.
Upload the required standard resume document into the specified 'Resume' field to avoid disqualification.
Use the 'Other' field to upload a comprehensive resume or CV if you wish to provide more detail than the standard document allows.
Keep your contact information updated in your USAJOBS profile.

Frequently Asked Questions

Is previous medical experience required?

While no experience is required for basic eligibility, candidates for this GS-6 position must demonstrate one year of creditable experience equivalent to the GS-5 level to meet grade requirements.

Can I work remotely or telework in this position?

No. This position is based in the Maplewood Community Based Outpatient Clinic and is not eligible for telework or virtual arrangements.

Are there specific vaccination requirements?

Yes. Participation in the seasonal influenza vaccination program is a mandatory condition of employment for all VHA health care personnel.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States, providing comprehensive care to over 100,000 Veterans in the Minneapolis region. Our mission is to honor America's Veterans by providing exceptional healthcare that improves their well-being. Joining our team means entering a community-focused, innovative, and collaborative environment dedicated to Whole Health.