Become a Program Specialist with the Northern Arizona VA
Are you looking for a career that combines analytical rigor with a mission of service? The Northern Arizona VA Health Care System is hiring a Program Specialist in Prescott, AZ. This position plays a pivotal role in the Community Care Service, acting as a bridge between our Veterans and the external health resources they need.
Job Responsibilities
As a Program Specialist, you will:
- Coordinate Community Care: Review and facilitate the payment of claims and coordinate care across community providers.
- Advocate for Veterans: Handle complex grievances and patient care issues, seeking resolution across various internal and external departments.
- Analyze Data: Identify trends in service delivery and provide actionable recommendations to improve healthcare outcomes.
- Interpret Policy: Apply federal laws and VA regulations to ensure compliance and explain benefits to Veterans clearly.
Qualifications and Comparison
| Feature | GS-09 Level | GS-11 Level |
|---|---|---|
| Experience Requirement | 1 year equivalent to GS-07 | 1 year equivalent to GS-09 |
| Education Requirement | Master's degree or 2 years grad study | PhD or 3 years graduate study |
| Focus | Foundational program support | Advanced regulatory guidance |
Benefits
Working for the VA comes with the prestige and stability of federal employment. You will enjoy excellent health coverage, a strong retirement plan (FERS), and a generous leave policy that promotes work-life balance.
Application Tips
- Resume Length: Adhere strictly to the two-page limit.
- Specificity: Clearly document your hours per week for every job listed.
- Formatting: Use PDFs to ensure your resume remains readable and formatted correctly across all systems.
If you are ready to make a tangible impact on the lives of Veterans in Prescott, apply today. Your expertise in program administration and commitment to excellence will help us fulfill our promise to those who have served.
Why This Program Specialist Job Matters
Join the Northern Arizona VA team and champion the care of those who served our nation in this vital Program Specialist role.
Program Specialist Job Overview
The Northern Arizona VA Health Care System is seeking a dedicated Program Specialist to join our Community Care Service team in Prescott, Arizona. This role is instrumental in coordinating care and resolving complex payment and service concerns for Veterans, ensuring they receive the high-quality, whole-person care they deserve. You will act as a key advocate and bridge between Veterans, community providers, and the VA, utilizing your analytical skills and clinical empathy to drive system improvements.
Requirements for Program Specialist
- U.S. Citizenship
- Ability to complete a background/security investigation
- Selective Service registration for males born after 12/31/1959
- Participation in the seasonal influenza vaccination program
- Completion of a 1-year probationary or 2-year trial period
- Must be able to provide acceptable identification for pre-employment (REAL ID compliant)
- Must meet time-in-grade requirements if a current or former federal employee
Preferred Qualifications for Program Specialist
- Demonstrated experience in Community Care programs
- Proficiency with consultation management systems like RefDoc, HSRM, and EPS
- Advanced analytical skills in resolving complex care or program-related issues
- Experience in data evaluation and reporting to enhance patient services
Federal Benefits & Perks
- ✓Competitive federal salary with advancement potential
- ✓Comprehensive federal health insurance options
- ✓Generous paid time off, including vacation and sick leave
- ✓Federal retirement benefits including FERS and TSP
- ✓Opportunities for professional development and training
- ✓Life and long-term care insurance programs
💡 How to Apply Program Specialist Job & Insider Tips
Application Steps for Program Specialist Job
- Create or log into your account on the official USAJOBS portal.
- Prepare a resume that specifically highlights your relevant experience, including hours worked per week and exact dates.
- Upload required documents, including SF-50 forms and transcripts, as PDFs.
- Complete the online questionnaire through the application link.
- Complete the required USA Hire Assessments if prompted after submission.
- Monitor your status via the application portal and email.
💡 General Tips
- Keep your resume to two pages or less to comply with current federal guidelines.
- Use the USAJOBS resume builder to ensure your formatting is optimal.
- Be specific about your duties and include start/end dates in month/year format.
- Ensure all educational transcripts are clearly legible and submitted as attachments.
- Save your resume as a PDF to preserve your layout.
- Review your application status regularly in your dashboard for updates.
Frequently Asked Questions
What is the salary range for this position?
The salary for this Program Specialist position ranges from $61,722 to $97,087 per year, depending on qualifications and grade level (GS-09 to GS-11).
Is this position remote or eligible for telework?
No, this is not a virtual or telework-eligible position. The incumbent must work onsite in Prescott, Arizona.
What documentation is required for current federal employees?
Current federal employees must submit their most recent SF-50, as well as additional SF-50s if necessary to clearly demonstrate at least 52 weeks of time-in-grade.
What is the closing date for this role?
Applications must be submitted by August 31, 2026.
Is relocation assistance offered?
No, relocation incentives are not authorized for this position.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to honoring the men and women who served our nation. Through the Whole Health System of care, we empower Veterans to take charge of their well-being. Joining our team means contributing to a mission-driven environment where patient experience is at the heart of every decision.