Empowering Veterans Through Telehealth: Career Opportunity in Iowa City

In the modern healthcare landscape, technology is the bridge that connects patients to quality care, regardless of distance. The Iowa City VA Health Care System is currently looking for a detail-oriented and tech-savvy Health Technician (Telehealth Clinical) to join our team and make a tangible difference in the lives of those who have served our nation.

Job Responsibilities

As a Telehealth Clinical Technician, you are the face of our virtual care services. Your daily tasks include:

Environment Setup: Preparing exam rooms and ensuring telecommunications equipment is ready for video visits.
Technical Troubleshooting: Providing real-time support to ensure smooth video connections between Veterans and providers.
Patient Education: Guiding Veterans on how to use telehealth tools to access their providers.
Clinical Support: Documenting clinical data, managing schedules, and facilitating image captures for remote review.
Equipment Maintenance: Tracking inventory and coordinating repairs for all telehealth hardware.

Requirements

To be considered for this position, you must meet the following baseline criteria:

Citizenship: Must be a U.S. Citizen.
Experience/Education: You need either one year of health-related experience, a relevant degree, or a combination of both.
Language: Proficiency in written and spoken English is mandatory.
Fitness: You must pass a physical examination and fulfill the department’s vaccination requirements, including the seasonal flu shot.

Grade Level Comparison

Feature	GS-5 (Entry)	GS-6 (Full Performance)
Experience Level	Basic entry level	One year equivalent experience
Supervision	Frequent/Direct	Independent/Standard
Scope	Room/Equip prep	Full range of connected care

Salary and Benefits

We offer a highly competitive salary range of $40,736 to $59,031 per year. Beyond the paycheck, the federal government provides a robust benefits package, including:

Comprehensive Health, Dental, and Vision insurance plans.
Exceptional retirement benefits, including a pension and a federal 401(k) program.
Extensive paid time off, including 13 days of sick leave and up to 26 days of vacation annually.
Eligibility for paid parental leave and childcare subsidies.

Application Tips

Use the Template: Use the specific resume document link provided on the VA Careers site to ensure your application passes the initial screening.
Be Detailed: Clearly outline your past clinical experience, including volunteer work.
Address KSAs: Dedicate a separate document to your Knowledge, Skills, and Abilities to stand out to the hiring manager.

This position is an ideal fit for someone who loves healthcare, understands technology, and wants a stable career with purpose. By facilitating virtual care, you are ensuring that no Veteran is left behind due to geography. Apply today to help us uphold our promise to the men and women who served.

Why This Health Technician (Telehealth Clinical) Job Matters

Bridge the gap between technology and patient care by joining the Iowa City VA Health Care System as a Health Technician specializing in Telehealth.

Health Technician (Telehealth Clinical) Job Overview

The Iowa City VA Health Care System is seeking a dedicated Health Technician (Telehealth Clinical) to support the growing needs of our Veterans. In this vital role, you will facilitate clinical video and store-and-forward telehealth encounters, serving as a key point of contact for patients and providers. You will manage essential medical and telecommunications equipment, ensure patient privacy, and play a direct role in maintaining the high standard of care for which the VA is known.

Requirements for Health Technician (Telehealth Clinical)

U.S. Citizenship (Non-citizens may be appointed under specific conditions).
Proficiency in written and spoken English.
Completion of a drug screening for designated positions.
Selective Service registration for males born after Dec 31, 1959.
Ability to pass a pre-employment driving physical examination.
Must undergo and pass a background/security investigation.
Participation in the seasonal influenza vaccination program.
Successful completion of a 1- or 2-year trial period.

Preferred Qualifications for Health Technician (Telehealth Clinical)

Prior experience in a clinical or medical support environment.
Technical aptitude for troubleshooting video conferencing and telehealth hardware.
Strong communication skills for patient education and clinical coordination.
Experience managing electronic medical records and scheduling systems.

Federal Benefits & Perks

✓Federal health, vision, dental, and life insurance.
✓Generous paid time off: 13-26 days of annual leave, 13 sick days, and 11 paid federal holidays.
✓Paid parental leave for eligible employees.
✓Comprehensive retirement plan including a pension and 401(k) with up to 5% agency match.
✓Child care subsidy eligibility for qualifying families.

💡 How to Apply Health Technician (Telehealth Clinical) Job & Insider Tips

Application Steps for Health Technician (Telehealth Clinical) Job

Create or update your profile on the official federal hiring portal.
Prepare your resume using the suggested clinical template.
Gather supporting documents such as transcripts, professional licenses, and DD-214.
Complete the online occupational questionnaire.
Upload all required documentation, including KSA statements if applicable.
Submit your application package before the closing date.

💡 General Tips

Tailor your resume to clearly reflect your clinical experience, even if it was volunteer-based.
Ensure all educational transcripts are attached if using education to qualify.
Be specific in your descriptions of past roles; the hiring committee will not make assumptions.
Review your application for completeness before hitting the submit button to avoid disqualification.
Address the Knowledge, Skills, and Abilities (KSAs) specifically on a separate document for better consideration.

Frequently Asked Questions

What is the primary role of a Telehealth Clinical Technician?

You will manage the telehealth environment, troubleshoot equipment, facilitate video appointments, and assist clinical providers in delivering remote care to Veterans.

Is travel required for this position?

Yes, the role may require travel as you support various clinical delivery sites, including community-based outpatient clinics or outreach centers.

Can I qualify with only education?

Yes, applicants may qualify through a combination of education (specifically four years above high school leading to a degree in a relevant field) and clinical experience.

Is there potential for career growth?

*A: Yes, this position is designed to develop your skills, with the opportunity to reach the full performance level of GS-6.*

What is the work schedule?

*A: The standard schedule is Monday through Friday, 7:30 AM to 4:00 PM, providing a great work-life balance.*

Job from Veterans Health Administration

The Iowa City VA Health Care System is part of a storied tradition of medical excellence. Since 1952, we have served over 50,000 Veterans. We are not just a hospital; we are a hub of innovation, research, and compassionate care. With our affiliation with the University of Iowa Carver College of Medicine and our home to the Center for Access & Delivery Research and Evaluation (CADRE), we offer an environment where your work contributes to both immediate patient needs and the future of healthcare.