Advance Your Career: Supervisory Medical Support Assistant at the VA
Are you a natural leader with a passion for public service? The Department of Veterans Affairs (VA) is offering a unique opportunity to serve those who have served our country. As a Supervisory Medical Support Assistant (MSA) in Iron Mountain, Michigan, you will lead a team dedicated to providing exceptional healthcare administrative services.
Job Responsibilities
In this role, you will act as a foundational pillar within the Patient Aligned Care Team (PACT) initiative. Your core duties include:
- Leadership: Supervise, mentor, and evaluate Lead MSAs and support staff.
- Operations Management: Optimize appointment scheduling and clinic workflows.
- Data Analysis: Extract and report on performance metrics to senior management.
- Compliance: Ensure all patient information, including insurance, is collected and documented accurately.
- Conflict Resolution: Handle complex administrative issues with diplomacy and tact.
Requirements
To be eligible for this position, applicants must meet specific federal standards:
- U.S. Citizenship is required.
- Successful background check and pre-employment physical.
- Proficiency in both written and spoken English.
- Professional experience leading administrative staff in a medical setting.
Comparison of Benefits
| Benefit Type | Feature | Value |
|---|---|---|
| Retirement | Pension & 401K | Up to 5% match |
| Leave | Annual + Sick | Up to 50 days total |
| Family Support | Parental Leave | 12 weeks paid |
| Childcare | Subsidy | Up to 25% for qualifying families |
Salary and Benefits
This role offers a competitive salary range of $61,343 to $79,743 per year. Beyond the base pay, the VA provides a comprehensive federal benefits package designed to support your long-term well-being and financial security, including generous retirement options and extensive health insurance choices.
How to Apply
Applicants are encouraged to utilize the USAJOBS portal. Ensure your application includes a clear, concise resume and any required transcripts or SF-50 documentation. Pay close attention to the specific resume document templates required by the VA to avoid disqualification.
If you are ready to take the next step in your career and make a tangible impact on the lives of Veterans, this Supervisory Medical Support Assistant position is the ideal platform. Join our team in Iron Mountain and help us deliver the gold standard in Veteran healthcare.
Why This Supervisory Medical Support Assistant Job Matters
Lead a dedicated team and shape the future of patient care at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan.
Supervisory Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking a highly skilled Supervisory Medical Support Assistant (MSA) to oversee administrative patient support operations. This pivotal role involves leading a team of MSAs to ensure the seamless delivery of care within PACT and specialty outpatient clinics. You will be responsible for balancing clinic schedules, streamlining workflows, and serving as a compassionate point of contact for our nation’s heroes.
Requirements for Supervisory Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Must pass a pre-employment physical evaluation.
- Must complete a 1-2 year trial period.
- Must participate in the annual seasonal influenza vaccination program.
- Must undergo a background and security investigation.
- Selective Service registration for males born after 12/31/1959.
- One year of specialized experience at the GS-7 level or equivalent.
Preferred Qualifications for Supervisory Medical Support Assistant
- Demonstrated experience supervising administrative patient support staff in a medical setting.
- Ability to manage complex clinical systems and resolve operational bottlenecks.
- Strong fiscal management skills including budgeting and resource forecasting.
- Advanced interpersonal skills for coaching, training, and providing briefings to staff.
- Proven experience in patient data management and insurance revenue collection.
Federal Benefits & Perks
- ✓Federal pension plan (5-year vesting)
- ✓Federal 401K with up to 5% matching
- ✓Comprehensive health, dental, and vision insurance
- ✓Up to 50 days of combined annual and sick leave per year
- ✓11 paid Federal holidays
- ✓Up to 12 weeks of paid parental leave
- ✓Child care subsidy for eligible families
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or log in to your account at USAJOBS.
- Review the job announcement and questionnaire requirements.
- Prepare your resume according to the specific federal two-page limit guidelines.
- Download and complete the required Clinical Resume Document from the provided link.
- Upload all necessary documentation, including SF-50s or transcripts if applicable.
- Submit your complete application package via the online portal before the deadline.
💡 General Tips
- Keep your primary resume to two pages or less.
- Use plain language and avoid internal acronyms when describing your past achievements.
- Clearly state your hours worked per week and specific dates for all experience entries.
- Quantify your accomplishments using the 'Accomplished X as measured by Y, by doing Z' formula.
- Ensure your contact information is current and located at the top of your resume.
Frequently Asked Questions
What is the primary mission of this role?
The Supervisory MSA manages administrative workflows and clinic staff to ensure Veterans receive timely, compassionate, and high-quality care at the VA.
Is this position eligible for telework?
No, this is an onsite position located in Iron Mountain, Michigan, and is not eligible for telework.
What kind of experience is required for the GS-8 grade level?
You need one year of experience equivalent to the GS-7 level, focusing on supervising medical support staff, managing clinical schedules, and handling administrative clinic operations.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated healthcare system in the United States. Our mission is to fulfill President Lincoln's promise to provide compassionate care for those who have served in our nation's military. Working for the VA means becoming part of a community that values clinical excellence and patient-centered service.