Become an Advanced Medical Support Assistant with the VA
The Northern Indiana VA Health Care System is seeking motivated individuals to join our team as an Advanced Medical Support Assistant (AMSA). If you are looking for a career that combines administrative precision with the mission of serving those who served, this is a unique opportunity to make a tangible difference.
Job Responsibilities
As an AMSA, you are the backbone of clinical operations. You will:
- Manage appointment scheduling, cancellations, and clinical consults.
- Collaborate with interdisciplinary teams, including doctors and social workers.
- Verify patient insurance and demographic data.
- Facilitate care transitions between VA and private medical facilities.
Requirements
To qualify, you must be a U.S. citizen, proficient in English, and meet the following criteria:
- At least six months of general clerical or customer service experience.
- Possession of a high school diploma or GED.
- Ability to pass a background check and medical physical.
Salary and Benefits Comparison
| Feature | Benefit Detail |
|---|---|
| Salary Range | $46,976 - $65,451 |
| Paid Time Off | 37-50 days per year |
| Retirement | Federal Pension + 401(k) |
| Parental Leave | Up to 12 weeks paid |
Application Tips
Your resume must explicitly state how your experience aligns with the required KSAs. Use the provided template to ensure your submission is compliant. Do not wait until the last minute to complete the USA Hire assessments, as they require dedicated time and focus.
Join us at the Northern Indiana VA. Apply today to secure a role that offers both personal satisfaction and the stability of a federal career.
Why This Advanced Medical Support Assistant Job Matters
Transform your administrative expertise into a rewarding career supporting our nation's heroes as an Advanced Medical Support Assistant with the VA.
Advanced Medical Support Assistant Job Overview
The Northern Indiana VA Health Care System is seeking dedicated professionals for the role of Advanced Medical Support Assistant. In this vital role, you will serve as a key administrative partner within interdisciplinary teams, managing complex scheduling, patient flow, and clinical communication to ensure Veterans receive timely, compassionate care. This position offers a stable federal career path with comprehensive benefits, dedicated to those who have served our country.
Requirements for Advanced Medical Support Assistant
- U.S. Citizenship
- Proficiency in spoken and written English
- Six months of general clerical, administrative, or customer service experience
- High school diploma or GED
- Must pass a pre-employment physical examination
- Registration with the Selective Service (for males born after 12/31/1959)
- Successful completion of a background and security investigation
Preferred Qualifications for Advanced Medical Support Assistant
- One year of specialized experience at the GS-5 level or equivalent
- Advanced knowledge of medical terminology
- Experience managing complex patient scheduling or clinical administrative flow
- Proven ability to communicate effectively with diverse medical clinical staff
- Demonstrated ability to independently prioritize work in a fast-paced medical setting
Federal Benefits & Perks
- ✓Competitive federal salary with regular increases
- ✓Comprehensive health, vision, dental, and life insurance
- ✓Federal pension plan and 401(k) with up to 5% employer matching
- ✓Generous annual leave and sick leave accrual (37-50 days total)
- ✓Paid parental leave
- ✓Childcare subsidy for eligible families
💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Review the full announcement and required documentation lists.
- Download and prepare the clinical resume template provided by the VA.
- Complete the online application and mandatory assessment questionnaire.
- Submit your resume, transcripts, and relevant eligibility documents.
- Monitor your email for a unique link to the USA Hire Competency Based Assessments.
- Complete all required assessments within the provided deadline.
💡 General Tips
- Be specific in your resume—do not leave room for assumptions regarding your experience.
- Ensure your resume clearly reflects the required KSAs (Knowledge, Skills, and Abilities) listed in the announcement.
- Use the provided VA Clinical Resume template to ensure your application meets formatting expectations.
- Set aside at least three hours for the USA Hire assessment and take it in a quiet environment.
- Track your application status through the USAJOBS dashboard to stay updated on referral status.
Frequently Asked Questions
What is an Advanced Medical Support Assistant?
An Advanced MSA provides specialized administrative support to clinical teams. They manage complex tasks like scheduling, coordinating community care, and monitoring provider availability to ensure efficient patient access.
Is relocation assistance available?
No, this position does not offer relocation assistance or Permanent Change of Station (PCS) benefits.
Can I work remotely?
No, this position requires in-person attendance at the designated VA facility and is not a virtual or remote role.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to providing world-class health care to our nation's Veterans. As part of the Veterans Health Administration (VHA), the Northern Indiana VA operates across multiple campuses, including Mishawaka and Muncie, to deliver coordinated, comprehensive care. We prioritize a 'Whole Health' approach, empowering both patients and staff.