Become a Casualty Assistance Representative: Supporting Those Who Serve
Are you a dedicated professional with a heart for service? The Department of the Air Force is currently hiring for a Casualty Assistance Representative (CAR) at Offutt AFB, Nebraska. This role is far more than a standard administrative position—it is a lifeline for military families and a cornerstone of the Air Force’s commitment to its people.
About the Air Combat Command
The Air Combat Command is the primary force provider of combat airpower to America's warfighting commanders. To maintain this global dominance, the Air Force relies on a professional civilian workforce that manages the critical infrastructure of our military operations. Working as a Casualty Assistance Representative means you are part of an agency that values integrity, service before self, and excellence in every endeavor.
The Role of a Casualty Assistance Representative
As a CAR, you will serve as the expert regarding an installation’s Casualty Services and the Survivor Benefit Program (SBP). You will analyze federal entitlements, advise family members, and serve as the face of the agency during sensitive situations. Your ability to navigate complex regulations while maintaining a compassionate demeanor is what makes this position uniquely challenging and rewarding.
Key Responsibilities
- Providing advisory services on military HR policies and federal benefits.
- Managing and evaluating case files for Casualty and Survivor Benefit programs.
- Counseling grieving families with diplomacy, tact, and professional empathy.
- Coordinating with DFAS, the VA, and the Social Security Administration to resolve complex issues.
- Delivering training and public briefings on benefits and rights.
Requirements for Success
To qualify for this position, applicants must meet specific professional standards. Below is a breakdown of what you need:
| Qualification Requirement | Details |
|---|---|
| Experience | At least 1 year of specialized experience at the GS-09 level. |
| Education | Ph.D. or 3 years of graduate education (substitutable for experience). |
| Competency | Must pass the USA Hire online assessment for decision-making and reasoning. |
| Documentation | Must provide transcripts if qualifying through education. |
Salary and Benefits
This position offers a competitive salary range of $75,425 to $98,058 per year, commensurate with your experience and qualifications. Beyond the base pay, civilian employees with the Air Force enjoy an industry-leading benefits package:
- Health and Wellness: Diverse health, dental, and vision insurance plans.
- Retirement: Federal Employees Retirement System (FERS) participation.
- Work-Life Balance: Generous paid annual and sick leave, plus 11 federal holidays.
- Flexibility: This position is telework-eligible.
Application Tips for Success
Competition for federal roles is high, so your application must be polished and precise:
- The Resume Rule: Keep your resume exactly at two pages. Exceeding this limit will result in immediate disqualification.
- Clarity is Key: Always state your hours per week for every position held. If this is missing, you may be marked as ineligible.
- Assessments: Do not underestimate the USA Hire assessments. Set aside dedicated, quiet time to complete them.
- Documents: Double-check your uploads—especially your most recent SF-50 if you are a current or former federal employee.
Frequently Asked Questions (FAQ)
Do I need a security clearance for this job? No, a security clearance is not required for this specific role.
Can I use volunteer experience? Yes, volunteer experience that demonstrates relevant skills, such as community service or professional development, can be counted toward your qualifications.
How will I be notified of my application status? All status updates will be provided through your USAJOBS account dashboard and via email. You will not receive physical mail.
The position of Casualty Assistance Representative is an opportunity to use your administrative talent for a greater cause. By joining the team at Offutt AFB, you are ensuring that those who have served—and their families—are treated with the respect and care they deserve. Review the full requirements and submit your application today to embark on a fulfilling federal career.
Why This Casualty Assistance Representative Job Matters
Make a meaningful difference for Air Force families by serving as a dedicated Casualty Assistance Representative.
Casualty Assistance Representative Job Overview
The Department of the Air Force is seeking a compassionate and detail-oriented Casualty Assistance Representative (CAR) to join the Air Combat Command at Offutt AFB, Nebraska. In this vital role, you will serve as a subject matter expert and program specialist for Casualty Services and the Survivor Benefit Program (SBP). You will act as a primary point of contact, offering essential advisory services, managing complex survivor benefit cases, and providing guidance to families during challenging times. This position requires a unique blend of analytical prowess, administrative expertise, and deep empathy to navigate federal entitlements and support military families.
Requirements for Casualty Assistance Representative
- Must have at least one year of specialized experience at the GS-09 level or equivalent.
- Ability to interpret, implement, and counsel on federal policies and military survivor benefits.
- Proficiency in analyzing and resolving complex procedural or factual issues.
- Ability to communicate with a high degree of empathy, tact, and diplomacy.
- Must pass an online USA Hire competency assessment.
- Ability to pass a drug test as this is a required condition of employment.
- Must meet federal Time-In-Grade (TIG) requirements if currently a GS employee.
Preferred Qualifications for Casualty Assistance Representative
- Experience with DOD, VA, and SSA survivor benefit programs.
- Comprehensive knowledge of military rank, precedents, and casualty processing procedures.
- Background in public speaking and training large groups.
- Proficiency in statistical data analysis and program reporting.
- Advanced degree (Ph.D. or equivalent) or 3 full years of graduate education.
Federal Benefits & Perks
- âś“Comprehensive federal health insurance programs.
- âś“Participation in the Federal Employees Retirement System (FERS).
- âś“Generous annual leave and sick leave accrual.
- âś“Paid federal holidays.
- âś“Opportunities for professional development and training.
- âś“Access to a variety of work-life balance programs, including potential telework eligibility.
đź’ˇ How to Apply Casualty Assistance Representative Job & Insider Tips
Application Steps for Casualty Assistance Representative Job
- Prepare a resume that is strictly limited to two pages and contains hours worked per week and dates of employment.
- Create a profile on the USAJOBS portal and upload all necessary documents, including transcripts and SF-50s if applicable.
- Complete the online application questionnaire through the provided agency link.
- Submit your application package before the closing date of August 25, 2026.
- Complete the required USA Hire competency-based assessments within the allotted timeframe provided via email notification.
đź’ˇ General Tips
- Keep your resume to exactly two pages; resumes exceeding this limit will be automatically rejected.
- Ensure your resume includes clear start and end dates (month/year) and hours worked per week for every position listed.
- Take the USA Hire assessments seriously; these are a critical hurdle in the selection process.
- Review your application status frequently via the USAJOBS dashboard to track any missing documentation or assessment requirements.
- If claiming veteran preference, ensure your DD-214 or certification memo is complete and clearly indicates your status.
Frequently Asked Questions
Is telework an option for this position?
Yes, this position is telework eligible, subject to organizational policy and supervisor approval.
What is the primary purpose of the Casualty Assistance Representative?
The CAR serves as the subject matter expert for an installation’s Casualty Services and the Survivor Benefit Program, ensuring families receive accurate, empathetic, and timely guidance regarding federal entitlements.
Can I submit a resume longer than two pages?
No, per the job requirements, any resume exceeding two pages will be excluded from consideration.