Launch Your IT Career at Tripler Army Medical Center
Are you a dedicated IT professional looking to combine your technical expertise with a mission-driven career? The U.S. Army Medical Command is currently hiring an Information Technology Specialist to join the Forensic Toxicology Drug Testing Laboratory at Tripler Army Medical Center in Honolulu, Hawaii. This is a unique opportunity to provide high-level network and customer support in a vital military medical environment.
Job Responsibilities
As a Senior Information Technology Specialist, your duties will be diverse and highly impactful:
- Network Operations: Monitor the ongoing health of the network and execute essential system backups and restores.
- Technical Support: Serve as a primary contact for users, providing guidance on Active Directory, office automation hardware, and software issues.
- Security Compliance: Assist the Network Security and Information Assurance Officer in maintaining a secure local area network (LAN).
- Vendor Coordination: Manage relationships with vendors to ensure all hardware and software adhere to GSA and DOD requirements.
Requirements
Candidates must be U.S. citizens and meet the specific criteria outlined below:
Comparison of Qualifications
| Requirement | Description |
|---|---|
| Experience | 1 year of specialized experience at the GS-09 level |
| Education | PhD or 3 years of graduate study in related IT fields |
| Documentation | Resume (max 2 pages) + transcripts/licenses |
| Clearance | Secret level security clearance required |
Salary and Benefits
This position offers a competitive salary range of $88,809 to $115,458 per year. Beyond the base salary, federal employees enjoy an extensive suite of benefits, including:
- Health, dental, and vision insurance.
- Participation in the FERS retirement system.
- Significant annual leave and sick time accumulation.
- Stability and growth opportunities within the federal government.
Application Tips
To ensure your application stands out, follow these critical steps:
- Respect the Limits: Your resume must be two pages or less. Submissions exceeding this limit will not be reviewed.
- Be Specific: For every job listed on your resume, include the employer name, title, dates of employment, and hours worked per week.
- Use Plain Language: While you are an IT expert, ensure your resume is readable by HR staff who may not be as familiar with specific technical jargon.
- Check Your Documents: Always verify your certifications and transcripts are clearly attached before final submission.
Joining the U.S. Army Medical Command as an IT Specialist is a significant step toward a stable and impactful career. If you possess the network administration skills and the drive to support a critical mission in Hawaii, we encourage you to apply by the deadline.
Why This Information Technology Specialist (Network/ Customer Support) Job Matters
Launch your federal IT career at the prestigious Tripler Army Medical Center in beautiful Hawaii, serving as a vital technical backbone for the Forensic Toxicology Drug Testing Laboratory.
Information Technology Specialist (Network/ Customer Support) Job Overview
The U.S. Army Medical Command is seeking a dedicated Information Technology Specialist to join the Forensic Toxicology Drug Testing Laboratory at Tripler Army Medical Center. This position focuses on network maintenance, customer support, and system security. You will be an integral member of the server team, ensuring reliable technical operations that support critical medical laboratory functions.
Requirements for Information Technology Specialist (Network/ Customer Support)
- Must be a U.S. citizen.
- Must have one year of specialized experience at the GS-09 level or equivalent.
- Possess a valid job-related license or certification as specified for this role.
- Ability to obtain and maintain a Secret security clearance.
- Resume must be two pages or less.
- Must successfully complete a one-year probationary period.
Preferred Qualifications for Information Technology Specialist (Network/ Customer Support)
- Experience with Active Directory (AD) administration.
- Background in network security and information assurance.
- Proven history of managing server environments and system backups.
- Strong oral communication skills for technical troubleshooting.
- Demonstrated problem-solving abilities within a high-stakes IT environment.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance programs.
- ✓Federal Employees Retirement System (FERS) participation.
- ✓Generous paid vacation, sick leave, and federal holidays.
- ✓Opportunities for professional development and training.
- ✓Access to life insurance and flexible spending accounts.
💡 How to Apply Information Technology Specialist (Network/ Customer Support) Job & Insider Tips
Application Steps for Information Technology Specialist (Network/ Customer Support) Job
- Review the full vacancy announcement on the USAJobs portal.
- Prepare your resume to be strictly two pages or less, highlighting relevant IT experience.
- Gather your transcripts and professional certifications.
- Complete the online questionnaire via the official application link.
- Submit your complete application package before the August 27, 2026 deadline.
- Monitor your status through the USAJobs applicant dashboard.
💡 General Tips
- Ensure your resume details hours worked per week for every position listed.
- Avoid using technical jargon or acronyms that aren't widely understood.
- Double-check that all required documents, including certifications and transcripts, are uploaded before hitting submit.
- Allow extra time for your documents to clear the mandatory virus scan process.
- Focus your resume narrative on the four key competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
Frequently Asked Questions
Is relocation assistance provided for this position?
No, relocation, recruitment, and retention incentives are not authorized for this role.
What is the security clearance level required?
This position requires a Secret security clearance.
Can I submit a resume longer than two pages?
No, any resume exceeding the two-page limit will be automatically excluded from consideration.
Is this a remote position?
*A: No, this position is onsite at the Tripler Army Medical Center in Hawaii.*
Can I get my relocation costs covered?
*A: Relocation incentives are not authorized for this specific vacancy.*
What is the closing date?
*A: The position is open until August 27, 2026.*
Job from U.S. Army Medical Command
The Forensic Toxicology Drug Testing Laboratory plays a critical role in the U.S. Army’s mission. Civilian employees are the backbone of this organization, providing specialized skills that ensure the readiness and safety of our service members. Working at the Tripler Army Medical Center offers a professional, challenging, and rewarding environment where your work directly supports national security.