Advance Your Career: Supervisory Medical Support Assistant (Training Lead)

Are you a dedicated healthcare administrator with a passion for teaching and process improvement? The VA Texas Valley Coastal Bend Health Care System (VATVCBHCS) is currently looking for a motivated leader to fill the role of Supervisory Medical Support Assistant. This position offers a unique opportunity to shape the administrative landscape of our outpatient clinics while directly influencing the quality of care provided to our nation's Veterans.

Job Responsibilities

As a Supervisory MSA, you are the backbone of clinic efficiency. Your daily responsibilities include:

Leadership & Supervision: Managing subordinate staff, evaluating performance, and resolving workplace conflicts.
Training & Development: Designing and conducting training programs to ensure administrative staff are proficient in scheduling and clinic operations.
Operational Excellence: Analyzing data to monitor clinic workflows and insurance capture, ensuring full compliance with VHA policies.
Collaboration: Working closely with Quality Management and other clinical services to optimize the patient experience.

Comparison: Standard vs. Supervisory MSA Roles

Feature	Standard MSA	Supervisory MSA (This Role)
Scope	Individual Patient Tasking	Program-level Operations
Focus	Administrative Support	Training & Staff Mentorship
Authority	Task Execution	Decision Making & Hiring

Requirements

To be eligible, you must be a U.S. citizen with proficiency in English. You must possess a high school diploma or GED. Successful candidates will demonstrate leadership capability, specifically the ability to manage personnel and adapt to changing healthcare priorities. A trial period is required for all new appointees.

Salary Overview

This position offers a competitive salary range of $50,460 to $65,599 per year, commensurate with your experience and the GS-7 grade level. In addition to base pay, federal employees enjoy stable career growth and regular step increases.

Benefits

Beyond the paycheck, the VA provides an exceptional total rewards package:

Leave: Up to 50 days of paid time off per year including annual, sick, and federal holidays.
Retirement: Access to the Federal Employees Retirement System (FERS) with matching contributions.
Parental Leave: Up to 12 weeks of paid leave for new parents.
Insurance: Comprehensive health, dental, and vision coverage that can be extended into retirement.

Application Tips

Use the Required Format: Download the standard Clinical Resume document provided by the agency.
Highlight Training Experience: Since this is a training-focused role, emphasize any curriculum design or staff onboarding experience you have in your resume.
Detail Your Work: When describing past experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate your impact.

If you are ready to lead and educate, we want to hear from you. Help us provide the best administrative support to the Veterans of South Texas by applying today.

Why This Supervisory Medical Support Assistant - Scheduling Trainer Job Matters

Empower our nation's heroes by leading administrative excellence and training the next generation of healthcare support staff in Harlingen.

Supervisory Medical Support Assistant - Scheduling Trainer Job Overview

The VA Texas Valley Coastal Bend Health Care System is seeking a dedicated Supervisory Medical Support Assistant to spearhead training and clinical administrative operations. You will play a vital role in ensuring that Veterans receive high-quality, efficient care by mentoring staff, optimizing clinic workflows, and implementing robust training programs across multiple outpatient facilities.

Requirements for Supervisory Medical Support Assistant - Scheduling Trainer

Must be a United States Citizen.
Must be proficient in both spoken and written English.
Completion of a high school diploma, GED, or equivalent.
Must be able to pass a background and security investigation.
Requirement to undergo a 1- or 2-year trial period.
Selective Service registration for males born after 12/31/1959.
Commitment to participating in the annual seasonal influenza vaccination program.

Preferred Qualifications for Supervisory Medical Support Assistant - Scheduling Trainer

Proven experience in designing, delivering, and evaluating training programs for healthcare environments.
Strong background in managing complex, multi-clinic administrative workflows.
Proficiency in extracting, analyzing, and reporting operational data to drive performance improvement.
Demonstrated ability to translate federal and agency policies into practical, staff-level operational training.
Experience in utilizing data-driven insights to refine and enhance training methodologies.

Federal Benefits & Perks

✓Competitive salary with regular increases.
✓Generous Paid Time Off (13-26 days of annual leave, 13 days of sick leave, plus 11 paid federal holidays).
✓12 weeks of paid parental leave after one year of service.
✓Federal pension plan and 401k-style thrift savings plan with up to 5% employer matching.
✓Comprehensive federal insurance options including health, dental, vision, and long-term care.
✓Potential for childcare subsidies for qualifying families.

💡 How to Apply Supervisory Medical Support Assistant - Scheduling Trainer Job & Insider Tips

Application Steps for Supervisory Medical Support Assistant - Scheduling Trainer Job

Create or log into your USAJOBS account.
Download the standard Clinical Resume document from the provided agency link.
Prepare your documentation, including your resume, SF-50 (if applicable), and any relevant transcripts or certifications.
Complete the online occupational questionnaire.
Upload all required documents and submit your application package before the deadline.

💡 General Tips

Be specific in your resume; the hiring team cannot make assumptions about your prior experience.
Ensure you use the required standardized Clinical Resume document for the initial upload.
Double-check that all supporting documents like transcripts or professional certifications are included to avoid disqualification.
Submit early to ensure you have time to troubleshoot technical issues before the closing date.

Frequently Asked Questions

What is the primary focus of this position?

This role focuses on both administrative supervision and training. You will oversee medical support assistants, optimize clinic scheduling workflows, and develop educational programs to improve clinical performance.

Is this a remote position?

No, this is an onsite position located in Harlingen, Texas. Ad-hoc telework may be available, but it is not a virtual or remote role.

What is the trial period?

New hires serve a 1- or 2-year trial period to evaluate performance and conduct before permanent certification is granted.

Is relocation assistance offered?

No, relocation incentives are not authorized for this specific vacancy.

Job from Veterans Health Administration

The Department of Veterans Affairs is committed to fulfilling the promise of caring for those who have served. The VATVCBHCS serves over 53,000 Veterans across South Texas, including facilities in Harlingen, Corpus Christi, Laredo, and McAllen. By joining our team, you become part of an innovative ambulatory care system affiliated with the University of Texas Rio Grande Valley Medical School, known for its focus on holistic, compassionate care.