Launch Your Career in Federal Healthcare: Medical Support Assistant at Fort Gordon
Are you looking to transition into a stable, mission-driven career that supports the health and readiness of our military community? The Defense Health Agency (DHA) is currently hiring for a Medical Support Assistant (Office Automation) at the Eisenhower Army Medical Center in Fort Gordon, Georgia. This position plays a critical role in the daily operation of our military treatment facilities.
Job Responsibilities
As a Medical Support Assistant, your day-to-day operations will be essential to clinical workflow. Your core duties include:
- Patient Reception: Serving as the first point of contact for patients and visitors.
- Administrative Management: Maintaining appointment schedules and gathering necessary patient information.
- Communication: Managing high volumes of phone calls and assisting in emergency situations by notifying proper medical personnel.
- Operational Support: Processing patient in-processing and out-processing and resolving administrative complaints.
Comparison of Qualifications
| Requirement Type | Criteria |
|---|---|
| Experience | 1 Year of specialized experience at the GS-04 level |
| Education | 4 years of education above high school level |
| Combination | Percentage of education and experience must total 100% |
Requirements
To be considered, applicants must meet specific federal hiring criteria. You must be a U.S. citizen and hold the necessary experience or education. Please note that for resumes, brevity is mandatory; your resume must be exactly two pages or less to be considered for review. We do not make assumptions about your experience, so ensure your resume explicitly describes your tasks and duties.
Salary Overview
This position offers a competitive federal salary range between $40,736 and $52,957 per year, commensurate with experience and federal pay scale regulations.
Benefits
Federal employees enjoy a comprehensive package, including:
- Health, dental, and vision insurance options.
- Competitive retirement plans including the Thrift Savings Plan (TSP).
- Paid vacation, sick leave, and federal holidays.
- Opportunities for professional development within the Department of Defense.
Application Tips
- Focus on the Resume: Highlight your specialized experience. Avoid acronyms and ensure your dates (month/year) are clearly listed.
- Check Your Documents: If using education to qualify, your transcript is mandatory. Missing documents result in an incomplete application.
- Monitor Status: Log into your USAJOBS account to track the progress of your application.
This is a unique opportunity to provide high-quality administrative support to those who serve. If you meet the requirements and are ready to advance your career, we encourage you to submit your application package before the closing date. Join the Defense Health Agency team at Fort Gordon today.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your career in federal healthcare administration at the Eisenhower Army Medical Center, where your organizational skills directly support those who serve our nation.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency is seeking dedicated Medical Support Assistants to join the team at Fort Gordon, Georgia. In this role, you will serve as a vital link in the healthcare delivery system, managing patient intake, coordinating appointments, and ensuring the smooth administrative operation of the facility. This is an open continuous, direct-hire opportunity ideal for detail-oriented professionals with a background in office automation and customer service.
Requirements for Medical Support Assistant (Office Automation)
- U.S. Citizenship is required.
- Completion of a one-year trial or probationary period may be required.
- Must meet specialized experience requirements or equivalent education (or a combination of both).
- Registration with the Selective Service for males born after Dec 31, 1959.
- Must provide proof of U.S. Citizenship.
- Must be able to pass all required background and eligibility checks.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Experience in a fast-paced medical or clinical office environment.
- Strong proficiency in office automation and scheduling software.
- Excellent communication skills for handling patient inquiries and emergency notifications.
- Ability to manage multiple administrative tasks simultaneously while maintaining accurate patient records.
Federal Benefits & Perks
- ✓Access to federal healthcare plans.
- ✓Retirement and pension programs.
- ✓Opportunities for professional growth and training.
- ✓Public Service Loan Forgiveness program eligibility.
- ✓Generous leave and paid federal holidays.
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less.
- Ensure your resume explicitly details relevant work experience including dates, hours worked, and duties.
- Complete the online questionnaire via the USA Staffing link.
- Upload required documents, including transcripts if using education to qualify.
- Submit your application before the closing date.
💡 General Tips
- Keep your resume to two pages or less; longer resumes will be automatically excluded.
- Use plain language and avoid jargon or acronyms.
- Verify that your resume clearly shows you meet the specialized experience criteria.
- Check the status of your application through your USAJOBS dashboard.
- Upload documents early to account for potential file virus scanning delays.
Frequently Asked Questions
What is the specialized experience requirement?
You need one year of experience equivalent to the GS-04 level involving tasks like greeting patients, determining eligibility, and maintaining patient files.
Is this position eligible for relocation assistance?
No, payment of Permanent Change of Station (PCS) costs is not authorized.
Can I use foreign education to qualify?
Yes, but you must provide an evaluation from a recognized organization proving it is equivalent to U.S. accredited education.
What if I have retired from federal service?
*A: Reemployed annuitants should review the specific information sheet provided in the job announcement regarding eligibility.*
Is a security clearance required?
*A: No, a security clearance is not required for this specific role.*
Job from Defense Health Agency
The Defense Health Agency is an integrated healthcare system that delivers services across the Department of Defense. We enable combat support to the Joint Force and ensure the worldwide delivery of high-quality medical, dental, and pharmacy programs. Our mission is to improve health outcomes and maintain readiness for over 9.5 million service members, retirees, and their families.