Lead with Purpose: Supervisory Veterans Service Representative
Are you a dedicated professional looking to take the next step in your career while serving those who have served us? The Department of Veterans Affairs is currently seeking a Supervisory Veterans Service Representative in St. Petersburg, Florida. This role is pivotal in ensuring that our nation's veterans and their families receive the benefits they have earned. As a leader in the Decision Review Operations Center, you will guide a team toward mission-critical goals with integrity and excellence.
Job Responsibilities
As a Coach (Supervisory VSR), your responsibilities will be multifaceted:
- Team Leadership: Plan and assign work priorities while mentoring subordinates.
- Technical Oversight: Act as the final authority on complex claims, ensuring compliance with federal laws and regulations.
- Operations Management: Advise management on daily workload indicators and operational efficiencies.
- Personnel Management: Conduct performance evaluations, handle disciplinary actions, and facilitate professional development.
- Collaboration: Liaison with external agencies and Veterans Service Organizations.
Requirements
To be considered for this GS-13 position, you must:
- Possess one year of specialized experience at the GS-12 level.
- Be a U.S. citizen.
- Submit a resume that is strictly two pages or less.
- Complete the VA Supervisory Situational Judgment Test (VA SSJT).
- Provide all necessary documentation, including SF-50 forms, by the closing date.
Comparison of Key Factors
| Feature | Details |
|---|---|
| Salary Range | $106,437 - $138,370 |
| Location | St. Petersburg, FL |
| Telework | Situational Only |
| Travel | Up to 25% |
Salary Overview
This position is classified at the GS-13 level, offering a competitive annual salary range between $106,437 and $138,370, commensurate with experience and federal pay scale regulations.
Benefits
Employees of the Department of Veterans Affairs enjoy a robust benefits package, including:
- Federal retirement plans.
- Comprehensive health, vision, and dental insurance.
- Paid annual and sick leave.
- Opportunities for specialized federal training.
Application Tips
- Use the Resume Builder: This tool helps keep your document concise and formatted correctly.
- Focus on Results: Use bullet points to describe how your leadership impacted team performance.
- Double-Check Documentation: Ensure your SF-50s clearly support your time-in-grade requirements.
If you have the leadership skills to mentor teams and the technical expertise to manage complex claims, we encourage you to apply. This role offers the unique opportunity to blend operational management with a mission that truly changes lives. Start your application today.
Why This Supervisory Veterans Service Representative Job Matters
Lead the charge in serving our nation's heroes. Join the Department of Veterans Affairs in St. Petersburg as a Supervisory Veterans Service Representative and drive excellence in benefits delivery.
Supervisory Veterans Service Representative Job Overview
The Veterans Benefits Administration is seeking a dedicated and experienced leader to serve as a Supervisory Veterans Service Representative (Coach) within the Decision Review Operations Center. In this high-impact role, you will lead a team responsible for the adjudication of complex veterans' benefits claims. You will serve as the final technical authority, mentor your staff, and ensure that our commitment to providing world-class service to veterans and their families remains at the forefront of every decision.
Requirements for Supervisory Veterans Service Representative
- Must be a U.S. Citizen.
- Males born after 12/31/1959 must be registered for Selective Service.
- One year of specialized experience at the GS-12 level or higher.
- Must meet Time-in-Grade requirements for current federal employees.
- Ability to pass a background/security investigation.
- Must provide a resume strictly limited to two pages.
- Must complete the VA Supervisory Situational Judgment Test.
Preferred Qualifications for Supervisory Veterans Service Representative
- Demonstrated expertise in VA Compensation and Pension (C&P) Benefits Programs.
- Experience interpreting Federal, state, and local laws regarding veteran benefits.
- Proven history of managing team performance, workload, and resource allocation.
- Ability to foster effective labor-management relationships.
- Strong conflict resolution and personnel management skills.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Federal Employees Retirement System (FERS)
- ✓Paid federal holidays and generous leave accrual
- ✓Opportunities for professional development and training
- ✓Situational telework program eligibility
- ✓Supportive and mission-driven work environment
💡 How to Apply Supervisory Veterans Service Representative Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative Job
- Review the full announcement details and requirements.
- Prepare a two-page resume highlighting specialized experience.
- Collect necessary SF-50 forms and relevant transcripts.
- Click the online application link to initiate the process.
- Complete the required questionnaire and the VA Supervisory Situational Judgment Test.
- Submit your finalized application package by the closing date.
💡 General Tips
- Adhere strictly to the two-page resume limit; longer resumes will not be considered.
- Use the USAJOBS resume builder to ensure you include all required formatting.
- Ensure your SF-50 clearly demonstrates your one-year time-in-grade eligibility.
- Highlight specific outcomes and results rather than just listing duties.
- Submit your application well before the deadline to avoid technical issues.
Frequently Asked Questions
Is this a remote position?
No, this position is not remote. It requires reporting to the office in St. Petersburg, though situational telework may be approved on a case-by-case basis.
What happens if my resume exceeds two pages?
According to the Merit Hiring Plan, resumes longer than two pages are ineligible for consideration. Please ensure your submission is compliant.
Can I use volunteer experience to qualify?
Yes, volunteer experience that demonstrates the required competencies can be credited toward your specialized experience.
What is the deadline for this position?
*A: The closing date is August 18, 2026, or when the applicant limit is reached, whichever comes first.*
Do I need a degree to qualify?
*A: Specialized experience is the primary requirement for the GS-13 level; education substitution is not permitted for this grade.*
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) operates under the core values of "I CARE": Integrity, Commitment, Advocacy, Respect, and Excellence. Our mission is to fulfill President Lincoln’s promise: "To care for him who shall have borne the battle, and for his widow, and his orphan." Working with the VBA means joining a community committed to compassionate service and continuous professional growth.