Become an Advanced Medical Support Assistant at the VA

Are you looking for a career that combines administrative expertise with a meaningful mission? The Southern Arizona VA Healthcare System (SAVACHS) is currently seeking dedicated professionals for the role of Medical Support Assistant (Advance). This is a unique opportunity to serve those who have served our country while working in a dynamic, interdisciplinary medical environment.

Job Responsibilities

As an Advanced Medical Support Assistant (AMSA), you are the glue that holds the clinical team together. Your responsibilities include:

Care Coordination: Acting as the primary liaison between patients, medical staff, social workers, and community providers.
Workflow Management: Managing complex appointment schedules and tracking electronic orders and consults.
Patient Interaction: Screening calls and visitors, addressing concerns with tact, and providing necessary information while maintaining strict privacy standards.
Administrative Support: Preparing reports, participating in team huddles, and supporting clinical staff with technical documentation.

Requirements

To be considered for this position, applicants must meet the following baseline criteria:

Be a U.S. Citizen.
Hold a high school diploma, GED, or equivalent.
Possess at least one year of creditable experience equivalent to the GS-5 grade level.
Maintain proficiency in spoken and written English.
Comply with the annual seasonal influenza vaccination program.

Salary and Benefits

Category	Details
Salary Range	$50,428 - $65,556
Grade	GS-6
Benefits	Federal Health Insurance, TSP, Retirement, Paid Leave

Application Tips for Success

To stand out, your application must be precise. Do not assume the reviewer knows your background; document your paid and volunteer work clearly. Be sure to use the official clinical resume template provided by the VA, and verify that all supporting documents—such as transcripts or veteran preference forms—are uploaded correctly before the deadline.

If you are ready to apply your administrative skills to improve the lives of Veterans, the Southern Arizona VA Healthcare System wants to hear from you. Review the requirements, prepare your documentation, and submit your application by August 26, 2026, to take the next step in your federal career.

Why This Medical Support Assistant (Advance) Job Matters

Make a meaningful impact on the lives of those who served our nation by joining the Southern Arizona VA Healthcare System as an Advanced Medical Support Assistant.

Medical Support Assistant (Advance) Job Overview

The Veterans Health Administration is hiring for the role of Medical Support Assistant (Advance) in Tucson, Arizona. In this critical administrative role, you will act as a primary liaison between Veterans, medical staff, and external health providers. You will play a vital role in ensuring that those who have served our country receive the coordinated, compassionate, and high-quality care they deserve within the VA's Whole Health System framework.

Requirements for Medical Support Assistant (Advance)

United States Citizenship.
Must be proficient in written and spoken English.
High school diploma, GED, or equivalent education.
One year of specialized experience equivalent to the GS-5 grade level.
Must complete the mandatory seasonal influenza vaccination program.
Subject to a background and security investigation.
Must be able to perform physical tasks including light carrying (under 15 lbs) and moderate lifting (15-44 lbs).
Selective Service registration for males born after December 31, 1959.

Preferred Qualifications for Medical Support Assistant (Advance)

Advanced knowledge of healthcare administrative processes and interdisciplinary coordinated care.
Expertise in medical terminology and electronic health record management.
Strong communication skills for interacting with medical doctors, pharmacists, social workers, and nursing staff.
Proven ability to manage high-volume appointment scheduling and patient flow optimization.
Experience in resolving patient inquiries and navigating complex medical care delivery models.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Generous paid annual and sick leave accrual.
✓Federal retirement benefits including the FERS system.
✓Thrift Savings Plan (TSP) with government matching contributions.
✓Access to a supportive, mission-driven work environment.
✓Opportunities for professional development within the VA system.

💡 How to Apply Medical Support Assistant (Advance) Job & Insider Tips

Application Steps for Medical Support Assistant (Advance) Job

Create or log into your account on the official federal jobs portal.
Download and complete the required standard Clinical Resume Document.
Prepare your full resume/CV and any supporting documentation (e.g., transcripts, DD-214, SF-50).
Complete the online occupational questionnaire.
Upload all documents, ensuring the standard resume is in the restricted field and the full resume is in the 'Other' section.
Submit your application package before the closing date of August 26, 2026.

💡 General Tips

Be specific and clear when describing your experience; do not assume the hiring team knows your previous duties.
Include both paid and unpaid/volunteer experience that relates to the required competencies.
Double-check your application for omissions, as errors can negatively impact your candidacy.
Ensure your resume specifically addresses the Knowledge, Skills, and Abilities (KSAs) listed in the job requirements.
If you are a veteran, ensure your DD-214 is included to verify your eligibility for preference.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant?

You will manage patient workflows, maintain schedules for special labs or studies, serve as a point of contact for clinical teams, and ensure administrative compliance in an interdisciplinary environment.

Can I work remotely for this position?

No, this is an onsite, permanent position located in Tucson, Arizona, and is not eligible for virtual work.

What documentation is required to verify my education?

You must provide a high school diploma, transcript, GED certificate, or equivalent proof of education unless you qualify under the grandfathering provision.

What are the physical requirements?

The role involves moderate lifting (15-44 lbs), light carrying, and walking for up to one hour daily.

Is a security clearance required?

While a security clearance is not required, you must undergo a suitability and fitness investigation.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise to care for those who have served in the military and their families. The Veterans Health Administration (VHA) leads this mission by providing world-class, compassionate healthcare. As a member of the VHA team, you will contribute to a Whole Health System of care, focusing on personalized health planning and healing environments.