Launch Your Healthcare Career with the Veterans Health Administration
Are you looking for a career that combines administrative excellence with a mission-driven purpose? The Veterans Health Administration (VHA) is currently seeking a Medical Support Assistant (MSA) in Wilkes Barre, Pennsylvania. This role is essential to our mission of providing high-quality care to those who have served in our nation’s military.
Key Responsibilities
As a Medical Support Assistant, your daily duties will be multifaceted, including:
- Patient Coordination: Greeting patients, answering calls, and relaying critical messages.
- Clinical Scheduling: Managing patient appointments, reschedules, and cancellations in alignment with national VHA guidelines.
- Data Management: Updating insurance information, entering no-show data, and ensuring accurate patient demographics.
- Administrative Support: Assisting with medical records, verifying provider orders, and coordinating patient transfers.
Requirements
To be considered for this position, candidates must meet specific federal requirements:
| Requirement Type | Detail |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience | 6+ months of clerical/administrative experience or 1 year of college education |
| Medical Proficiency | Proficiency in English and ability to learn medical terminology |
| Vaccination | Mandatory seasonal influenza vaccination |
| Suitability | Must pass a background and security check |
Salary and Benefits
This position offers a competitive salary ranging from $40,736 to $52,957 per year. In addition to the salary, employees receive the robust package of benefits that comes with a federal appointment, including health insurance, retirement planning, and paid leave.
Application Tips
- Be Detailed: Ensure your resume clearly lists the hours worked per week for every job held.
- Use the Template: The VA provides a specific Clinical Resume Document; using it ensures your application is formatted correctly for the automated system.
- Check Deadlines: Your application must be submitted by 11:59 PM (ET) on August 24, 2026.
If you are a detail-oriented professional with a passion for supporting Veterans, the Medical Support Assistant role is an excellent entry point into a rewarding federal career. Start your application today to help us honor those who served.
Why This Medical Support Assistant Job Matters
Make a meaningful impact on the lives of those who served our nation by joining the VA’s clinical support team as a Medical Support Assistant.
Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Medical Support Assistant in Wilkes Barre, Pennsylvania. In this role, you will be the bridge between our Veterans and the high-quality care they deserve, managing administrative workflows, patient scheduling, and vital communication within a dynamic medical environment.
Requirements for Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in both written and spoken English.
- Ability to pass a background and security investigation.
- Must be able to pass a pre-employment physical examination.
- Required to participate in the seasonal influenza vaccination program.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must serve a 2-year trial period.
Preferred Qualifications for Medical Support Assistant
- Experience in clerical, office, or customer service environments.
- Familiarity with electronic health records (EHR) and medical terminology.
- Demonstrated ability to manage patient scheduling and clinical workflows independently.
- Experience verifying insurance and updating medical administrative records.
Federal Benefits & Perks
- ✓Competitive Federal Salary
- ✓Comprehensive Health Insurance
- ✓Federal Retirement Benefits
- ✓Paid Time Off (Vacation and Sick Leave)
- ✓Professional Development Opportunities
- ✓Stability of a Federal Career
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the vacancy announcement and ensure you meet the eligibility criteria.
- Prepare your resume according to the specific requirements (include hours per week, salary, and supervisor contact).
- Download the required Clinical Resume Template from the VA careers site.
- Complete the occupational questionnaire.
- Submit your full application package before the deadline.
💡 General Tips
- Be specific about your previous duties; do not leave the hiring team to make assumptions.
- Ensure your resume includes month/day/year for all positions held.
- Use the provided clinical resume template to ensure your application meets formatting standards.
- Check your USAJOBS status portal regularly after applying for updates.
Frequently Asked Questions
What is the work schedule for this position?
The schedule is Tuesday through Friday from 4:00 PM to 12:00 AM, and Saturday from 8:00 AM to 4:00 PM.
Is this position remote?
No, this is not a virtual or remote position. It is based in a physical clinical setting in Wilkes Barre, PA.
Can I apply if I am not a veteran?
Yes, this position is open to the public.
What is the trial period?
As a condition of employment, you will serve a 2-year trial period to evaluate your fitness and performance.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." As an MSA, you are the face of the clinic, providing compassionate support to Veterans and ensuring our healthcare facilities operate efficiently.