Launch Your Healthcare Career as a Medical Support Assistant with the Indian Health Service

Are you looking for a career that combines administrative expertise with a meaningful mission? The Indian Health Service (IHS) is currently seeking compassionate and organized individuals to join our team as Medical Support Assistants. This role is essential to our ability to provide quality care to American Indian and Alaska Native communities.

Job Responsibilities

As a Medical Support Assistant, your primary responsibilities will include:

Patient Coordination: Greeting patients, verifying information, and managing the check-in process.
Scheduling: Coordinating patient appointments, including cancellations and rescheduling via electronic health records.
Administrative Support: Maintaining medical records, scanning documents, and processing various clinic forms.
Compliance: Ensuring strict adherence to HIPAA guidelines and patient confidentiality protocols.

Comparison: GS-5 vs GS-6 Qualifications

Feature	GS-5 Level	GS-6 Level
Experience Requirement	1 Year Specialized	1 Year Specialized
Education Substitution	4 Years above HS	Varies
Focus	Administrative Support	Advanced Admin Support

Salary Overview and Benefits

The position offers a competitive salary range of $40,736 to $66,857 annually. Beyond the base salary, employees enjoy the comprehensive benefits package typical of Federal service, including health insurance, retirement plans, and structured leave programs. Additionally, there is potential for promotion to the GS-6 level, rewarding your dedication and performance.

Joining the Indian Health Service as a Medical Support Assistant is an excellent way to start or advance your career in healthcare administration. By ensuring our clinics run smoothly, you directly impact the quality of care provided to our communities. If you meet the requirements, we encourage you to apply today and become part of a team where your work truly matters.

Why This Medical Support Assistant (Patient Registration) Job Matters

Embark on a rewarding career path with the Indian Health Service and play a vital role in supporting the health and wellness of American Indian and Alaska Native communities.

Medical Support Assistant (Patient Registration) Job Overview

The Indian Health Service (IHS) is seeking a dedicated Medical Support Assistant (Patient Registration) to join our professional team in Mashpee, Massachusetts, or Madison Heights, Virginia. In this role, you will serve as the first point of contact for patients, providing essential administrative support that ensures efficient clinical operations and high-quality patient care. This position offers a stable Federal career with competitive compensation, professional growth opportunities, and the chance to contribute to a mission-driven organization dedicated to improving health outcomes nationwide.

Requirements for Medical Support Assistant (Patient Registration)

U.S. Citizenship is mandatory.
Must pass a comprehensive federal background investigation.
Registration with the Selective Service for males born after December 31, 1959.
Must complete all required USA Hire assessments within the specified window.
Must be able to maintain medical staff clinical privileges.
Must successfully pass an E-Verify employment check.
Must possess at least one year of specialized experience equivalent to the next lower grade level, OR appropriate education substitution.
Completion of a two-year trial period for ESEP appointees.

Preferred Qualifications for Medical Support Assistant (Patient Registration)

Proven experience in front-office healthcare administration.
Proficiency in electronic health record (EHR) management and medical scheduling systems.
Demonstrated expertise in HIPAA compliance and medical record privacy.
Strong interpersonal skills for communicating with diverse patient populations.
Prior experience with insurance verification and referral coordination.

Federal Benefits & Perks

✓Competitive Federal salary structure.
✓Comprehensive health insurance options.
✓Federal retirement benefits and savings plans.
✓Structured annual and sick leave accrual.
✓Opportunities for professional development and promotion.
✓Potential for recruitment or relocation incentives.

💡 How to Apply Medical Support Assistant (Patient Registration) Job & Insider Tips

Application Steps for Medical Support Assistant (Patient Registration) Job

Review the full vacancy announcement details carefully.
Log in to your USAJOBS account and click the 'Apply' button.
Complete the online application questionnaire.
Upload all required supporting documents, including your resume and transcripts.
Submit your application package before 11:59 PM ET on the closing date.
Monitor your email for a unique link to complete the USA Hire assessments if required.
Track your application status via your USAJOBS dashboard.

💡 General Tips

Ensure your resume details specific duties, responsibilities, and hours worked per week for every position held.
Submit your application well before the cutoff dates to account for any technical issues.
If claiming Indian Preference, ensure you attach the required Form BIA-4432.
Use the USA Hire Applicant Resource Center to familiarize yourself with the assessment format.
Double-check that all uploaded documents are legible and accurate.

Frequently Asked Questions

What is the primary role of a Medical Support Assistant at the IHS?

You will handle front-office duties, including greeting patients, managing electronic health records, scheduling appointments, and ensuring efficient clinic flow.

Are there promotion opportunities in this role?

Yes, this position has promotion potential up to the GS-6 level, subject to management discretion and performance.

Do I need to take an assessment to be considered?

Yes, this announcement requires the USA Hire Assessment. Failure to complete it within the designated window will result in ineligibility.

Job from Indian Health Service

The Indian Health Service (IHS), an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. Our interdisciplinary teams are committed to improving health outcomes for over 2 million individuals across the country. Working with us means becoming part of an adventurous, community-oriented organization that values creativity, compassion, and problem-solving.