Become a Key Part of Military Travel: Now Hiring a Travel Clerk at Schofield Barracks, Hawaii

If you have a passion for travel, a talent for customer service, and a desire to support the brave men and women serving in the United States military, an extraordinary opportunity awaits you. The United States Army Installation Management Command is currently seeking a Travel Clerk NF-02 to join their dynamic team at MWR Leisure Travel Services, located at Schofield Barracks on the beautiful Island of Oahu, Hawaii.

This position is perfect for individuals who thrive in fast-paced, customer-centric environments and want to work in one of the most beautiful tropical destinations in the world. Earning $19.19 per hour, this role connects you directly with service members, military families, and retirees, helping them explore the breathtaking experiences Hawaii and other global destinations have to offer.

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About the Agency: Army Family and MWR

The Directorate of Family and Morale, Welfare, and Recreation (MWR) is the heartbeat of quality-of-life programs across Army installations. Operating under the United States Army Installation Management Command, MWR's fundamental mission is to construct and maintain "First Choice" recreation, hospitality, and family services.

By providing high-quality leisure programs, dining, fitness, and travel resources, MWR ensures that America’s soldiers remain resilient, self-reliant, and fully supported. Our civilian workforce collaborates closely with military leadership to create an integrated "Total Army." When you choose a career with MWR, you are choosing a career that directly reinforces the morale and readiness of our nation’s defense forces.

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Job Responsibilities

As a Travel Clerk with MWR Leisure Travel Services, you will be the primary point of contact for patrons seeking memorable excursions and travel accommodations. Your duties will go beyond standard ticketing to encompass a wide array of administrative and hospitality roles.

Key responsibilities include:

• Patron Assistance & Booking: Welcoming military personnel, families, and authorized civilians to provide detailed information about island activities, regional tours, sporting events, local theaters, and community happenings. You will assist in booking tickets, organizing reservations, and making special accommodations.
• Itinerary Design: Helping clients construct comprehensive travel itineraries that do not require commercial airline transportation. This involves selecting local hotels, mapping out regional highlights, and matching clients with ideal sightseeing packages.
• Information Curation: Managing, updating, and displaying travel brochures, promotional flyers, pricing sheets, and regional transit information so customers have immediate access to up-to-date resources.
• Financial Administration: Accepting customer payments (cash, check, or credit card), printing secure receipts, logging financial records, and compiling balance sheets to ensure high accountability for daily business transactions.
• Office Support: Executing general office administration, including managing customer inquiries via email and telephone, resolving scheduling conflicts, and maintaining general cleanliness and order within the visitor facility.

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Job Requirements

To ensure success in this critical customer service role, candidates must meet specific professional standards. Because this position supports military infrastructure, exact compliance with Federal application procedures is required.

Minimum Qualifications

1. Proven Customer Interaction: You must have documented, professional experience working with the general public. This includes experience in retail, reservation management, hospitality, or travel coordination.
2. Financial Transaction Experience: You must possess verifiable experience processing cash, credit, and digital transactions, as well as maintaining a cash drawer or performing basic retail reconciliation.

Application Specifics

• Resume Page Limit: Your resume must be strictly limited to two (2) pages or less. Resumes exceeding this limit may be discarded immediately. Ensure your document is saved in a PDF format under 5 megabytes (MB) to preserve formatting.
• Local Consideration: The Area of Consideration for this opening is restricted to applicants residing on the Island of Oahu, Hawaii (Local register).
• Facility Access: You must be able to gain entry to Schofield Barracks. This requires a background check and may necessitate a REAL ID-compliant driver's license or another approved credential.

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Salary Overview and Employment Classification

This position is classified within the Non-Appropriated Fund (NAF) pay-banded system as an NF-02. The starting and maximum hourly wage is established at $19.19 per hour.

This role is categorized as a Flexible position. This classification means the working hours will range between 0 and 40 hours per week depending on the operational needs of the travel office. To better understand how a Flexible NAF position compares to regular civil service roles, refer to the table below:

Feature	Regular NAF Employee (Full/Part-Time)	Flexible NAF Employee (This Position)
Work Hours	Guaranteed 20 to 40 hours per week	Variable 0 to 40 hours per week
Leave Accrual	Earns paid annual and sick leave	No standard paid leave accrual
Health Insurance	Full access to federal health/life plans	Restricted or minimal health plan access
401(k) Eligibility	Eligible for enrollment and matching	Eligible for NAF 401(k) plan enrollment
Facility Access	Full access to military amenities	Full access to military amenities
Relocation (PCS)	Sometimes authorized	Never authorized

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Employee Benefits

Although categorized as a flexible position, working for the Army Non-Appropriated Fund (NAF) provides highly competitive advantages that stand out compared to civilian sector jobs:

• Retirement Planning: Flexible NAF employees who are U.S. citizens are eligible to participate in the robust NAF 401(k) savings program.
• Base Facility Access: Employees enjoy exclusive access to prime on-base amenities, including top-tier fitness centers, base libraries, and military discount programs.
• Professional Growth: MWR offers structured training, customer service certifications, and career development tools designed to qualify you for promotional tracks within the Department of Defense.
• Mission-Driven Purpose: You will experience unique career fulfillment by daily supporting our military service members and creating positive memories for their families.

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Application Tips and Tricks

Winning a federal civilian job requires a strategic approach. Use these tips to ensure your application stands out to our hiring specialists:

1. Tailor Your Resume: Do not submit a generic resume. Explicitly highlight your experience with the general public and cash-handling transactions. Use active, descriptive verbs like managed, reconciled, scheduled, and facilitated.
2. Abide by the Page Limit: Confirm your resume is exactly two pages or fewer. Anything longer will likely be rejected before HR even reads it.
3. Include Professional References: To accelerate security clearance and reference checks, provide the full names, emails, and phone numbers of three professional references directly on your resume.
4. Provide Required Paperwork: If you are claiming Military Spouse Preference (MSP), Veteran Preference (DD-214), or are a current NAF worker, upload all verifying paperwork concurrently with your resume. Missing paperwork will result in a forfeiture of preference.

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2. Is there a chance this job could turn into a permanent, full-time role?

While this specific vacancy is listed as flexible, NAF employees frequently leverage their experience and base networking to transition into permanent, full-time positions within MWR or other federal agencies.

3. What documents are absolutely mandatory to submit?

At a minimum, you must submit an updated, compliant resume (2 pages or less). Depending on your situation and any preferences you claim, you may also need to provide a DD-214, PCS travel orders, or proof of marriage (for military spouse preference).

4. How long will my application remain active?

Once submitted, your application remains active on the standing register for up to 90 days. HR may refer qualified candidates to the hiring authority as vacancies arise during this time.

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If you possess strong customer service capabilities, meticulous cash-handling habits, and a passion for travel, this role at Schofield Barracks offers a pathway to stable, rewarding employment with the Department of the Army. Do not wait to apply—enhance your professional journey today, enjoy exclusive access to military amenities, and play an important part in the lives of our nation's service members. Ensure your complete package is submitted through the official portal prior to the closing date on September 23, 2026.