Launch Your Career: Advanced Medical Support Assistant at the Fargo VA
Are you looking for a career that combines administrative expertise with the profound reward of serving those who have protected our nation? The Fargo VA Health Care System is currently hiring Advanced Medical Support Assistants to join our dedicated Community Care team. This role is a cornerstone of the Veterans Health Administration, ensuring that our Veterans receive seamless, efficient, and compassionate care.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of our Community Care operations. Your daily duties will include:
- Care Coordination: Managing the referral process between VA facilities and external community vendors.
- Appointment Management: Scheduling complex medical appointments to meet clinical needs and deadlines.
- Communication: Acting as a professional liaison between Veterans, family representatives, medical doctors, and interdisciplinary care teams.
- Administrative Support: Utilizing advanced health record systems to enter and retrieve sensitive patient information while maintaining high standards of data integrity.
- Problem-Solving: Proactively identifying patient concerns and resolving administrative barriers to care.
Requirements
To be considered for this position, candidates must meet the following criteria:
- Citizenship: Must be a U.S. Citizen.
- Education: A high school diploma or GED is required.
- Language: Must be proficient in spoken and written English.
- Background: Must pass a security/suitability investigation.
- Vaccination: Participation in the annual seasonal influenza program is mandatory for all Health Care Personnel.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $45,409 - $59,031 per year |
| Retirement | Federal Pension & 401K (5% match) |
| Leave | 13-26 days Annual + 13 days Sick |
| Holidays | 11 Paid Federal Holidays |
Application Tips
Standing out in a federal hiring process requires precision. Start by creating a detailed, federal-style resume. Make sure to use the specific document template provided by the VA, as this ensures your qualifications are presented in the exact format the HR team expects. Be specific about your experience—don't leave room for guesswork. If you have handled patient records, scheduled appointments, or worked in a high-volume clinical environment, detail those experiences clearly.
Working at the Fargo VA is more than just a job; it is a commitment to our Veterans' well-being. With competitive pay, robust retirement options, and the opportunity to grow within the federal government, this position offers a stable and rewarding career path. If you are ready to make a difference, we encourage you to submit your application today.
Why This Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job Matters
Make a meaningful impact on the lives of those who served by joining the Fargo VA Health Care System as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job Overview
The Fargo VA Health Care System is seeking dedicated individuals to join our Community Care team. As an Advanced Medical Support Assistant, you will play a pivotal role in the patient journey, serving as a vital link between Veterans, clinical staff, and community-based healthcare providers. You will manage complex scheduling, coordinate care referrals, and ensure our Veterans receive timely, high-quality medical support.
Requirements for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized
- United States Citizenship.
- Proficiency in written and spoken English.
- Completion of a background and security investigation.
- Requirement to participate in the annual seasonal influenza vaccination program.
- Willingness to serve a 1 or 2-year trial period.
- Possession of a valid, REAL ID-compliant identification form.
Preferred Qualifications for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized
- One year of experience at the GS-5 level or equivalent in a medical administrative setting.
- Proficiency in navigating electronic health records and complex scheduling systems.
- Strong grasp of medical terminology and clinical diagnostic procedures.
- Demonstrated ability to handle interdisciplinary communication and patient triage effectively.
Federal Benefits & Perks
- ✓13-26 days of annual leave and 13 days of sick leave per year.
- ✓11 paid Federal holidays.
- ✓Federal health, vision, dental, and life insurance programs.
- ✓Traditional federal pension plan with 5-year vesting.
- ✓Federal 401K retirement savings plan with up to 5% agency matching.
- ✓Paid parental leave after 12 months of service.
- ✓Childcare subsidies for eligible employees.
💡 How to Apply Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job
- Create or log into your USAJOBS account.
- Complete the online application questionnaire.
- Download and complete the standard clinical resume document provided by the VA.
- Upload your resume, SF-50 (if applicable), and any relevant transcripts or certifications.
- Submit your final application package before the closing date.
💡 General Tips
- Address all Knowledge, Skills, and Abilities (KSAs) explicitly in your documentation.
- Ensure your resume clearly details your experience; the VA will not make assumptions.
- Use the specific template linked in the announcement to ensure your application meets formatting requirements.
- Double-check that all required documents, including your SF-50, are attached before clicking submit.
Frequently Asked Questions
What is the primary role of this position?
You will serve as an Advanced Medical Support Assistant within the Community Care team, coordinating referrals, managing appointments with external providers, and acting as a primary point of contact for Veterans and clinical staff.
Is relocation assistance available?
Yes, recruitment or relocation incentives may be authorized for highly qualified candidates at the discretion of the hiring manager.
Can I work remotely?
This position is currently not eligible for telework or remote work; it is based on-site in Fargo, North Dakota.
Job from Veterans Health Administration
The Fargo VA Health Care System is a premier medical institution providing comprehensive healthcare services to over 36,000 Veterans across North Dakota and parts of Minnesota and South Dakota. As a Joint Commission-accredited facility, we pride ourselves on excellence, education, and innovation. We are closely affiliated with the University of North Dakota School of Medicine and Health Sciences, maintaining a vibrant academic and clinical environment.