Advance Your Career: Medical Support Assistant at the Fargo VA
The Fargo VA Health Care System is currently seeking passionate, detail-oriented individuals to join our team as an Advanced Medical Support Assistant. This role is fundamental to the VA's mission of providing comprehensive, whole-person care to the men and women who have served our country. If you are looking for a career that combines administrative precision with a meaningful impact on Veteran health outcomes, this is your opportunity.
Job Responsibilities
As an Advanced Medical Support Assistant, you will:
- Coordinate care referrals between Veterans and community healthcare providers.
- Utilize advanced medical systems to maintain patient records and appointment schedules.
- Serve as a primary point of contact for clinical teams, helping to streamline communication and care delivery.
- Participate in team huddles to address patient care needs and resolve scheduling conflicts.
- Ensure compliance with the MISSION Act of 2018 regarding community care access.
Comparison: Standard vs. Advanced MSA
| Feature | Standard MSA | Advanced MSA |
|---|---|---|
| Complexity | Routine Clerical | Specialized Clinical Support |
| Referral Management | Basic | Advanced/Interdisciplinary |
| Decision Making | Supervised | Independent/Judgment-based |
Requirements
- Must be a U.S. Citizen.
- Ability to pass a background security check.
- Proficiency in English (written and spoken).
- Commitment to the seasonal influenza vaccination program.
Salary and Benefits
The salary range for this position is $45,409 to $59,031 per year. Beyond the competitive base pay, the VA provides:
- Federal retirement benefits and 401(k) matching up to 5%.
- Up to 50 days of paid time off per year including holidays.
- Comprehensive health and life insurance that follows you into retirement.
- Paid parental leave benefits.
Application Tips
- Be Specific: Describe your experience with software and patient communication in detail.
- Use Required Formats: Always use the official VA-provided resume template when instructed.
- Address the KSAs: Take the time to draft a document addressing the Knowledge, Skills, and Abilities required for the role.
Working at the Fargo VA is more than just a job; it is a commitment to excellence. By joining our Community Care team, you ensure that Veterans receive timely, expert medical support. Apply today to start your career with the Department of Veterans Affairs.
Why This Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job Matters
Join the Fargo VA Health Care System and play a vital role in coordinating essential community-based care for those who have served our nation.
Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job Overview
The Fargo VA Health Care System is seeking a dedicated Medical Support Assistant (Advanced) to join our Community Care team. In this pivotal role, you will act as a bridge between Veterans and the clinical services they need in their local communities. You will leverage your administrative expertise to manage referrals, coordinate complex scheduling, and ensure that our Veterans receive the compassionate, high-quality care they have earned. This position offers a rewarding opportunity to serve in an interdisciplinary environment while contributing directly to the mission of the Department of Veterans Affairs.
Requirements for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized
- U.S. Citizenship
- Proficiency in written and spoken English
- Completion of a background and security investigation
- Registration with the Selective Service for males born after 12/31/1959
- Participation in the seasonal influenza vaccination program
- Completion of a 1 or 2-year probationary period
Preferred Qualifications for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized
- One year of specialized experience equivalent to the GS-5 grade level
- Advanced knowledge of medical terminology and diagnostic procedures
- Demonstrated ability to operate complex electronic health record and scheduling systems
- Proven experience in interdisciplinary care coordination and patient support services
- Exceptional customer service skills with the ability to resolve patient concerns professionally
Federal Benefits & Perks
- ✓37-50 days of paid time off (annual, sick, and federal holidays)
- ✓Paid parental leave after 12 months
- ✓Federal health, vision, dental, and life insurance options
- ✓Comprehensive federal retirement pension and 401(k) with agency matching
- ✓Child care subsidy for eligible employees
- ✓Potential for recruitment or relocation incentives for highly qualified candidates
💡 How to Apply Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized Job
- Create or update your account on the USAJOBS portal.
- Review the full job announcement and questionnaire requirements.
- Download and complete the required clinical resume document provided by the VA.
- Upload your resume, transcripts, and any necessary supporting documents (e.g., SF-50).
- Submit your application and questionnaire through the online portal before the closing date.
💡 General Tips
- Write your responses to the Knowledge, Skills, and Abilities (KSAs) on a separate document to ensure you address all requirements.
- Be specific in your resume—do not leave room for assumptions about your previous experience.
- Ensure you use the standard VA clinical resume document when requested.
- Double-check your application for omissions, as these can affect your eligibility.
- Verify your status through your applicant dashboard regularly.
Frequently Asked Questions
What is the primary focus of this role?
The Medical Support Assistant (Advanced) manages clerical and administrative tasks related to community care referrals, ensuring Veterans can access non-VA medical services efficiently.
Is this position eligible for remote work?
No, telework is not available for this specific position; it requires an on-site presence at the Fargo VA Health Care System facilities.
Can I receive credit for previous work experience regarding annual leave?
Yes, selected applicants may qualify for service credit toward annual leave accrual based on prior relevant work or military service.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military." The Fargo VA Health Care System provides clinical excellence across North Dakota, northwest Minnesota, and beyond, supporting over 36,000 Veterans. Our facility is a hub of education and high-quality care, affiliated with the University of North Dakota School of Medicine.