Launch Your Federal Career as a Program Support Assistant (OA) with the VA

Are you looking for a career that combines professional administrative growth with a deep sense of purpose? The Department of Veterans Affairs (VA) is currently seeking a dedicated Program Support Assistant (OA) to join the Central Texas Veterans Health Care System in Waco, Texas. This position is a critical component of the Environmental Management Service, where your daily contributions will directly impact the comfort and care provided to our nation's heroes.

Job Responsibilities

As a Program Support Assistant, your role is multifaceted, requiring a balance of administrative precision and proactive problem-solving. Your duties will include:

Administrative Coordination: Managing the Assistant Chief’s calendar, scheduling meetings, and organizing travel arrangements.
Data and Record Management: Maintaining spreadsheets, reports, and records for daily operations, including time and attendance tracking.
Communication: Acting as the first point of contact for visitors and internal staff, managing inquiries, and routing calls appropriately.
Technical Support: Assisting colleagues with basic IT tasks, such as password resets and account access.
Resource Management: Overseeing supply requests, such as linens, and managing inventory tracking systems.

Requirements

To be considered for this role, applicants must meet the following criteria by the closing date of the announcement:

Specialized Experience: At least one year of experience equivalent to the GS-04 level.
Typing Proficiency: Must be able to type at least 40 words per minute.
Education: Four years of education above high school level (or a combination of experience and education).
Citizenship: Must be a U.S. citizen.
Documentation: Must provide a concise, two-page resume.

Salary Overview

The salary range for this position is competitive, reflecting the responsibilities and the federal grade level. See the comparison table below:

Pay Detail	Information
Position Title	Program Support Assistant (OA)
Salary Range	$40,736 - $52,957 per year
Job Series	0303 (Miscellaneous Clerk and Assistant)
Location	Waco, Texas

Benefits

Federal employees enjoy a robust benefits package that promotes long-term stability and well-being. These include comprehensive health, vision, and dental insurance, federal retirement programs, paid leave, and holiday pay. Beyond the financial incentives, you will enjoy the reward of working in a culture that values public service and the unique contributions of every employee.

Application Tips

Strict Adherence to Rules: The two-page resume limit is non-negotiable. Use the USAJOBS builder to ensure you remain compliant.
Focus on Competencies: The online assessment tests your reasoning and accountability. Be prepared to dedicate several hours to this evaluation.
Be Specific: When describing your work history, ensure that you explicitly state your duties and hours worked per week to ensure your experience is credited correctly.

This role offers a unique opportunity to provide the operational backbone for vital Veterans' healthcare services. If you possess the organizational prowess and the desire to serve those who have served us, we encourage you to apply. Start your journey with the Department of Veterans Affairs today and help us maintain the high standards our Veterans deserve.

Why This Program Support Assistant (Oa) Job Matters

Launch a meaningful career supporting those who served our nation by joining the Environmental Management team at the Central Texas Veterans Health Care System.

Program Support Assistant (Oa) Job Overview

The Department of Veterans Affairs (VA) is seeking a detail-oriented and motivated individual to serve as a Program Support Assistant (OA) within the Environmental Management Service in Waco, Texas. This essential role provides independent clerical and administrative support, ensuring the smooth operation of vital healthcare support services. Working in a fast-paced environment, the successful candidate will manage records, coordinate schedules, and assist staff to facilitate the delivery of compassionate, world-class care to our Veterans.

Requirements for Program Support Assistant (Oa)

Must be a U.S. Citizen.
Must have one year of specialized experience equivalent to the GS-04 level.
Must demonstrate a typing speed of 40 words per minute.
Must complete an online assessment measuring critical job competencies.
Must undergo a background and security investigation.
Must complete a one-year probationary period.
Must be willing to participate in the seasonal influenza vaccination program.
Must provide a resume limited to two pages.

Preferred Qualifications for Program Support Assistant (Oa)

Proven proficiency in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and SharePoint.
Experience in maintaining complex calendars and scheduling professional travel.
Strong interpersonal skills with a background in customer-facing administrative roles.
Ability to independently prioritize tasks in a dynamic, high-volume environment.
Strong attention to detail in record keeping and data management.

Federal Benefits & Perks

✓Competitive Federal Salary
✓Federal health insurance options
✓Comprehensive life insurance coverage
✓Generous paid annual leave and sick leave accrual
✓Federal retirement benefits including FERS
✓Opportunities for professional development and career advancement
✓Paid federal holidays

💡 How to Apply Program Support Assistant (Oa) Job & Insider Tips

Application Steps for Program Support Assistant (Oa) Job

Create or log into a USAJOBS account.
Build or update your resume to ensure it is exactly two pages or less.
Complete the online application and questionnaire via the USAJOBS portal.
Submit all required documentation, including transcripts if using education to qualify.
Monitor your email for a link to the USA Hire Competency Based Assessment.
Complete the required assessments within the designated timeframe.
Track your application status through your USAJOBS account dashboard.

💡 General Tips

Tailor your resume specifically to the major duties listed in the job announcement.
Use the USAJOBS resume builder to ensure your formatting meets the strict two-page limit.
Clearly document your work history, including job titles, duties, and specific hours worked per week.
Set aside at least three hours of uninterrupted time to complete the online assessment.
Review your application package for errors before submitting, as the agency will not contact you for missing information.

Frequently Asked Questions

What is the typing requirement for this position?

Candidates are required to possess a typing speed of at least 40 words per minute.

Is this position eligible for remote work?

No, this is not a virtual or remote position; it requires an on-site presence in Waco, Texas.

Can I submit a resume longer than two pages?

No, federal agencies are currently enforcing a two-page limit for resumes. Resumes exceeding this limit will result in immediate disqualification.

Job from Veterans Health Administration

The Department of Veterans Affairs is one of the largest federal agencies in the United States, dedicated to honoring President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The Central Texas Veterans Health Care System (CTVHCS) is a Level 1A facility, representing a vast network of hospitals and clinics spanning across 39 counties. By joining our team, you become part of a mission-driven organization committed to delivering compassionate, whole-health care.