Launch Your Career: Patient Services Assistant at the Phoenix VA

Are you looking for a career that combines administrative expertise with a meaningful mission? The Phoenix Veterans Health Administration is currently hiring a Patient Services Assistant (PSA). This role is critical to the success of our Connected Care service, ensuring our Veterans receive the seamless support they deserve. If you are detail-oriented, organized, and dedicated to excellence, this is your opportunity to serve those who have served our nation.

Job Responsibilities

As a PSA, you will be the frontline representative for our patients. Key duties include:

Administrative Support: Managing incoming calls, scheduling appointments, and overseeing clinic schedules.
Technology & Data: Utilizing electronic medical records to research patient needs and track encounter forms.
Patient Coordination: Working with PACT and Social Work teams to ensure standardized care.
Problem Solving: Identifying operational inefficiencies and recommending solutions to the team.

Core Competencies Comparison

Competency	Importance to Role	Action Type
Customer Service	High	Direct Patient Interaction
Attention to Detail	High	Records & Scheduling
Teamwork	Medium	Program Coordination

Requirements

To be considered for this position, applicants must meet specific federal standards, including:

U.S. citizenship.
One year of specialized experience at the GS-05 level.
Adherence to the two-page resume limit.
Successful drug screening and background check completion.

Salary Overview

This position is graded at the GS-06 level with an annual salary range of $47,500 to $61,749. Compensation is determined based on federal salary scales and qualifications.

Benefits

Working for the VA offers a robust benefits package, including health insurance, retirement planning through the Federal Employees Retirement System (FERS), and generous paid time off. You will also have access to comprehensive training and development programs to help you advance your federal career.

Application Tips

Tailor Your Resume: Ensure every job entry reflects your specific duties and hours worked.
Use the Builder: The USAJOBS resume builder is the best way to meet the two-page constraint.
Submit Early: Don't wait until the August 14th deadline to avoid last-minute technical glitches.

Serving our Veterans is a rewarding path. If you possess the required skills and are ready to take the next step in your administrative career, we encourage you to apply to the Phoenix Veterans Health Administration today.

Why This Patient Services Assistant Job Matters

Make a meaningful impact on Veterans' lives by providing essential administrative support in the innovative Connected Care department at the Phoenix VA Medical Center.

Patient Services Assistant Job Overview

The Phoenix Veterans Health Administration is seeking a dedicated Patient Services Assistant (PSA) to serve as a vital link in the clinical administrative support team. In this role, you will be instrumental in the Connected Care service, ensuring Veterans receive timely access to healthcare through expert scheduling, record management, and customer service. You will collaborate with a multidisciplinary team to improve patient outcomes while gaining experience in a fast-paced, mission-driven healthcare environment.

Requirements for Patient Services Assistant

U.S. Citizenship is strictly required.
Must possess at least one full year of specialized experience equivalent to the GS-05 grade level.
Must meet Time-In-Grade requirements if you are a current or former federal employee.
Submission of a resume limited to two pages or fewer.
Successful completion of an online assessment and questionnaire.
Ability to complete onboarding tasks, including background investigations and fingerprinting.
Participation in the annual seasonal influenza vaccination program is mandatory.

Preferred Qualifications for Patient Services Assistant

Proficiency in Microsoft Office Suite, specifically Word, Excel, and PowerPoint.
Prior experience in managing electronic medical records and clinical scheduling.
Proven ability to resolve customer service issues and handle high-volume inquiries.
Experience in data entry and information processing systems.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Generous paid time off, including federal holidays and sick leave.
✓Participation in the federal retirement system (FERS).
✓Opportunities for professional development and career growth within the VA network.
✓Life insurance and flexible spending accounts.

💡 How to Apply Patient Services Assistant Job & Insider Tips

Application Steps for Patient Services Assistant Job

Create or log in to your USAJOBS account.
Prepare a resume that is two pages or less, focusing on relevant accomplishments.
Submit your application and complete the required online assessment by the closing date.
Include all required documentation, such as SF-50 forms and transcripts, if applicable.
Monitor your status through the USAJOBS portal and your email for potential interview requests.

💡 General Tips

Ensure your resume clearly lists job titles, duties, and hours worked per week.
Use the USAJOBS resume builder to ensure your format complies with the two-page limit.
Set aside at least three hours to complete the online assessment in one sitting if possible.
Review your SF-50s carefully to ensure you provide sufficient proof of Time-In-Grade.
Save your application package as a PDF to preserve formatting.

Frequently Asked Questions

What is the salary range for this position?

The salary for this Patient Services Assistant position is between $47,500 and $61,749 per year.

Is this a remote or virtual position?

No, this is not a virtual position. The role is based at the Phoenix VA Medical Center in Arizona.

Are there specific resume length requirements?

Yes, federal agencies now require that resumes be no longer than two pages. Resumes exceeding this limit may result in ineligibility.

What is the Time-In-Grade requirement?

*A: If you are a current or former federal employee, you must demonstrate you have served for at least 52 weeks at the next lower grade level (GS-05).*

Do I need a physical exam?

*A: No, a pre-placement physical exam is not required for this specific role.*

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: “To care for those who have served in our nation's military and for their families, caregivers, and survivors.” Our Phoenix facility advocates for a Whole Health System, focusing on personalized health plans and healing environments.