Embark on a Rewarding Career as an Advanced Medical Support Assistant at the Dallas VA
Are you looking to transition your administrative expertise into a role that directly impacts the lives of our nation's heroes? The VA North Texas Health Care System (VANTHCS) is currently hiring for an Advanced Medical Support Assistant to join our Emergency Medicine Service team in Dallas, Texas.
Job Responsibilities
In this advanced role, you will perform complex administrative tasks that ensure the Emergency Department operates efficiently. Key responsibilities include:
- Patient Intake: Facilitating the registration process and verifying eligibility for medical care.
- Appointment Management: Coordinating patient appointments according to strict VA guidelines.
- Clinical Support: Monitoring patient flow through EDIS web applications and tracking lab/imaging orders.
- Care Coordination: Arranging inter-facility transfers and working with ambulance vendors for patient transport.
- Conflict Resolution: Utilizing de-escalation techniques to support Veterans in distress.
Requirements
To be considered for this position, you must be a U.S. citizen and demonstrate proficiency in both written and spoken English. Candidates are expected to have a high school diploma or GED and must be willing to participate in mandatory seasonal influenza vaccination programs. As this is a federal role, you will undergo a background and security investigation.
Salary and Compensation Table
| Pay Grade | Salary Range | Interval |
|---|---|---|
| GS-6 | $58,706 - $76,318 | Per Year |
Benefits
Working for the federal government comes with unparalleled benefits, including:
- Generous Leave: Up to 50 days of paid time off per year (combined annual, sick, and holidays).
- Insurance: Access to premium federal health, dental, and life insurance plans.
- Retirement: A robust pension system paired with a 401k-style plan (TSP) with agency matching.
- Family Support: Paid parental leave and available childcare subsidies for eligible employees.
Application Tips
Federal hiring is unique. To ensure your application stands out:
- Detail is Key: Do not leave gaps in your job history. Include specific start/end dates and the number of hours worked per week for every position listed.
- Use the Template: The VA provides a specific resume document; we highly recommend using it to ensure your qualifications are captured correctly.
- SF-50s: If you are a current or former federal employee, ensure you provide clear evidence of your time-in-grade.
This position offers more than just a paycheck; it offers a chance to serve those who have served us. If you are a skilled communicator and administrator looking for a fast-paced environment in Dallas, we encourage you to apply before the closing date on August 12, 2026.
Why This Advanced Medical Support Assistant (Emergency Medicine Service) Job Matters
Join a mission-driven team at the VA North Texas Health Care System and play a pivotal role in delivering compassionate care to our nation's Veterans as an Advanced Medical Support Assistant.
Advanced Medical Support Assistant (Emergency Medicine Service) Job Overview
The VA North Texas Health Care System is seeking motivated individuals to join our Emergency Medicine Service. In this role, you will perform high-level administrative functions and clinical operations support, ensuring seamless patient care delivery. Serving as a key point of contact for Veterans and medical staff, you will manage complex scheduling, patient flow, and inter-facility coordination in a fast-paced clinical environment.
Requirements for Advanced Medical Support Assistant (Emergency Medicine Service)
- U.S. Citizenship
- Proficiency in spoken and written English
- High school diploma or GED equivalent
- Selective Service registration for males born after 12/31/1959
- Ability to complete a background/security investigation
- Participation in the seasonal influenza vaccination program
Preferred Qualifications for Advanced Medical Support Assistant (Emergency Medicine Service)
- Experience working within an Emergency Department environment
- Demonstrated ability to work independently in a fast-paced setting
- Previous experience working with diverse Veteran populations
- Customer service experience involving face-to-face interaction
- Proficiency in appointment scheduling systems
- Experience managing records within Electronic Health Record systems
Federal Benefits & Perks
- ✓13-26 days of annual leave based on tenure
- ✓13 days of sick leave per year
- ✓11 paid Federal holidays
- ✓Paid parental leave after 12 months
- ✓Child care subsidies for eligible employees
- ✓Comprehensive Federal health, dental, vision, and life insurance
- ✓Traditional federal pension with 5-year vesting
- ✓Federal 401k plan with up to 5% matching contributions
💡 How to Apply Advanced Medical Support Assistant (Emergency Medicine Service) Job & Insider Tips
Application Steps for Advanced Medical Support Assistant (Emergency Medicine Service) Job
- Create or log in to your USAJOBS account.
- Download and complete the required resume documentation.
- Complete the occupational questionnaire.
- Upload all required supporting documents including SF-50s if applicable.
- Submit your final application package before the closing date.
💡 General Tips
- Be highly specific about your duties, including start and end dates and hours worked per week, in your resume.
- Ensure your SF-50 clearly demonstrates one-year time-in-grade if you are a current or former federal employee.
- Double-check your eligibility documents as omission can disqualify your application.
- Use the provided template to ensure your resume meets VA standards.
Frequently Asked Questions
What is the work schedule for this position?
The position involves a compressed tour including weekends and alternating shifts (7:00 am - 7:30 pm and 7:00 pm - 7:30 am).
Is telework available?
No, this is not a virtual position and telework is not authorized.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military." The VA North Texas Health Care System is one of the busiest and most dynamic medical systems in the country. Serving approximately 500,000 Veterans, the system is anchored by the Dallas VA Medical Center, a major tertiary referral, teaching, and research hub. Working here means joining a diverse team of 4,000 professionals committed to clinical excellence.