Launch Your Hospitality Career with Air Force Services at Joint Base Charleston
Are you looking for a rewarding role where customer service is the top priority? The 628th Force Support Squadron is hiring dedicated Guest Services Representatives to support lodging operations at Joint Base Charleston. This is your chance to work in a vibrant environment, serving those who serve our country.
Job Responsibilities
As a Guest Services Representative, you will handle a wide range of duties including:
- Managing guest reservations via phone, email, and in-person.
- Registering guests and issuing secure room access.
- Processing payments and balancing cash drawers.
- Maintaining front desk area cleanliness and organization.
- Executing night audit procedures.
- Handling maintenance requests and communicating with staff.
Key Requirements
To succeed in this role, you must bring a blend of clerical skill and interpersonal excellence. Below is a summary of what we look for:
| Requirement Type | Specification |
|---|---|
| Citizenship | U.S. Citizen or 3-year resident |
| Language | Proficient in English |
| Experience | Clerical, Cashiering, or Lodging |
| Background Check | NACI Required |
Salary and Benefits
This position offers a competitive hourly wage of $15.00 per hour. Employees enjoy a wealth of perks that make the 628th FSS a fantastic place to work, including free fitness center access, discounted vacation tickets, and entry to base-wide morale events.
Application Tips
- Tailor Your Resume: Clearly describe your experience with money handling and customer interaction.
- Don't Forget Documentation: Include all required certifications, such as DD-214 or transcripts, if applicable.
- Meet the Deadline: Applications must be submitted by September 11, 2026.
If you are ready to grow your career with a prestigious organization in a top-rated city, apply today. We look forward to seeing how your skills can support our mission at Joint Base Charleston.
Why This Guest Services Representatives Job Matters
Launch your career in the heart of historic Charleston, South Carolina, by joining the Air Force Lodging team at Joint Base Charleston!
Guest Services Representatives Job Overview
The 628th Force Support Squadron is seeking enthusiastic Guest Services Representatives to join our Non-Appropriated Fund (NAF) lodging operations. You will be the face of our facility, ensuring our active duty, retirees, and civilian guests receive top-tier service. This role is perfect for detail-oriented individuals who enjoy a fast-paced environment and take pride in delivering exceptional customer care.
Requirements for Guest Services Representatives
- Must be able to read, speak, and write English fluently.
- Proven experience in clerical or cashiering roles requiring multi-tasking.
- Ability to perform accurate arithmetic, handle cash payments, and provide change.
- Must meet minimum legal age requirements for the sale of alcoholic beverages.
- Ability to successfully complete a National Agency Check with Inquiries (NACI).
- Must be a U.S. Citizen or a non-U.S. National who has resided in the U.S. for three consecutive years.
Preferred Qualifications for Guest Services Representatives
- Experience in hospitality or lodging management systems.
- Demonstrated ability to handle high-volume customer service requests.
- Strong communication skills for professional guest interaction.
- Experience with administrative reporting and record-keeping.
Federal Benefits & Perks
- ✓Access to base fitness facilities
- ✓Discounted rates for recreation and travel venues (e.g., Disneyland, Universal Studios)
- ✓Opportunities to attend exclusive base events and programs
- ✓Access to on-base food and dining establishments
- ✓Valuable federal civilian work experience
💡 How to Apply Guest Services Representatives Job & Insider Tips
Application Steps for Guest Services Representatives Job
- Log into your USAJobs account or create a new profile.
- Prepare your resume detailing all relevant clerical and customer service experience.
- Complete the mandatory online questionnaire linked in the announcement.
- Upload all necessary supporting documentation, such as DD-214 or professional certifications.
- Review your application package for accuracy before the submission deadline.
- Submit your final application through the online portal by September 11, 2026.
💡 General Tips
- Ensure your resume explicitly highlights your experience with cash handling and balancing accounts.
- Check your application status regularly through your USAJobs dashboard.
- Use the provided online preview link to familiarize yourself with the questionnaire before starting.
- Double-check that all required documents are attached; incomplete applications will not be considered.
Frequently Asked Questions
Is education substitution allowed for this position?
No, this specific position does not permit the substitution of education for required experience.
What is the work schedule?
Hours vary based on facility needs, typically ranging between 1:00 PM and 7:00 AM or 3:00 PM to 11:00 PM.
Is a security clearance required?
No, but you must be able to complete a National Agency Check with Inquiries (NACI) for suitability purposes.
Can I substitute my college degree for work experience?
No, education cannot be substituted for the experience requirements for this role.
Is there travel involved?
This position does not involve business travel.
Job from Air Mobility Command
Air Force Services Non-Appropriated Funds (NAF) operates at the heart of military community life. Working here means more than just a paycheck; it means joining a team dedicated to excellence. Joint Base Charleston is located in one of America’s most historic and beautiful cities, offering an incredible quality of life for our employees.