Advanced Medical Support Assistant Career Opportunity at the VA
The Department of Veterans Affairs (VA) is a cornerstone of American service, committed to providing world-class healthcare to those who have defended our nation. We are currently looking for a detail-oriented, compassionate, and skilled Advanced Medical Support Assistant to join our team in the Ozark, Arkansas region.
Job Responsibilities
As an Advanced Medical Support Assistant, you serve as the backbone of patient flow. Your daily duties include:
- Care Coordination: Managing appointments, consults, and follow-ups within an interdisciplinary team.
- Communication: Acting as a liaison between veterans, medical providers, and administrative staff.
- Data Management: Utilizing advanced scheduling software and electronic records to ensure accuracy.
- Problem Solving: Addressing patient concerns and navigating complex clinical workflows.
Requirements
To be considered for this position, you must meet the following criteria:
- Citizenship: Must be a U.S. citizen.
- Education: High school diploma or GED equivalent.
- Language: Proficiency in written and spoken English.
- Clearance: Must pass background/security and pre-employment physical assessments.
Comparison of Qualifications
| Level | Requirement Type | Description |
|---|---|---|
| Basic | Education | HS Diploma or GED |
| Required | Experience | 1 Year at GS-05 level equivalent |
| Mandatory | Language | Proficient in English |
Salary and Benefits
This role offers a competitive salary range of $49,265 to $64,044 per year. Beyond the paycheck, the VA provides one of the best benefits packages in the federal sector:
- Generous Leave: 13–26 days of annual leave and 13 sick days annually.
- Work-Life Balance: 11 paid federal holidays and parental leave programs.
- Retirement: Federal pension and 401(k) options.
- Flexibility: Current 100% telework authorization.
Application Tips
Ensure your resume is detailed. Explicitly state your job titles, specific duties, and the number of hours worked per week. Utilizing the VA-provided resume template is highly recommended to ensure your application passes automated screening tools.
Frequently Asked Questions (FAQ)
Q: Is this position permanent telework? A: The position is currently 100% telework; however, this is reviewed annually and is subject to change based on agency needs.
Q: Can I apply if I live outside of Arkansas? A: You must be located within a 2-hour commute of a VA facility for occasional on-site training or emergencies.
If you are ready to apply your administrative expertise to a meaningful cause, the Advanced Medical Support Assistant position offers the perfect blend of professional growth and service. Apply today to start your journey with the VA.
Why This Medical Support Assistant (Advanced) Job Matters
Join a team dedicated to excellence in veteran care while enjoying the balance of remote work in the beautiful Ozarks.
Medical Support Assistant (Advanced) Job Overview
The Veterans Health Administration is seeking an Advanced Medical Support Assistant to join the Clinical Contact Center in Fayetteville, Arkansas. This role is pivotal in managing patient care coordination, administrative flow, and communication within an interdisciplinary team. You will play a critical role in ensuring veterans receive timely and efficient care by managing appointments, navigating healthcare portals, and serving as a central point of contact for clinicians and patients alike.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- High school diploma or GED
- Proficiency in spoken and written English
- Ability to pass a pre-employment physical evaluation
- Participation in the seasonal influenza vaccination program
- Completion of a 1- or 2-year trial period
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of experience equivalent to the GS-05 grade level
- Advanced knowledge of health care scheduling processes
- Expertise in interdisciplinary care delivery models
- Strong proficiency in medical terminology
- Proven ability to manage high-volume administrative tasks and patient communications
Federal Benefits & Perks
- ✓Competitive salary with regular increases
- ✓37-50 days of paid time off per year
- ✓12 weeks of paid parental leave after 12 months
- ✓Federal pension plan and 401(k) with up to 5% agency match
- ✓Comprehensive health, vision, dental, and life insurance
- ✓Childcare subsidy program for eligible employees
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Download the required Clinical Resume Document from the provided VA careers link.
- Complete the online occupational questionnaire.
- Upload your resume, SF-50 (if applicable), and education documentation.
- Submit your full application package before the August 10, 2026, deadline.
💡 General Tips
- Be specific and clear in your resume regarding your duties and hours worked per week.
- Use the standardized clinical resume template provided by the VA to avoid formatting errors.
- Ensure all your documentation is uploaded before the closing date, as late or incomplete submissions will not be considered.
- Double-check that your contact information is current so you can receive status updates via email.
Frequently Asked Questions
Is this a remote position?
The position is currently authorized for 100% telework, though it is not classified as a 'virtual' position. Employees must live within a 2-hour radius of a VA facility for occasional on-site meetings or potential office reporting requirements.
What is the GS level for this role?
This position is at the GS-06 level.
Do I need prior medical experience?
While no specific medical experience is required to meet basic education standards, qualifying for the GS-06 level requires one year of experience equivalent to the GS-05 level.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated healthcare system in the United States. Working at the Veterans Health Care System of the Ozarks (VHSO) means joining an organization that values whole-health care, community, and innovation. Fayetteville and its surrounding areas offer a high quality of life, featuring beautiful outdoor landscapes and a robust professional community.