Launch Your Healthcare Career as a Medical Support Assistant at the VA

Are you looking for a career that offers both professional stability and the chance to make a profound difference in your community? The Department of Veterans Affairs (VA) is currently seeking a motivated and compassionate Medical Support Assistant (MSA) for our Northern Arizona Healthcare System in Prescott. This role is essential to our mission of providing world-class, Whole Health care to the men and women who have served in the military.

Job Responsibilities

As an MSA, you will be the backbone of our outpatient and inpatient clinics. Your daily responsibilities will ensure that clinical operations run smoothly and that Veterans receive timely access to the services they need. Key duties include:

Patient Coordination: Scheduling, canceling, and rescheduling appointments across multiple clinical specialties.
Customer Service: Greeting patients, answering telephones, and resolving concerns with professionalism and empathy.
Administrative Management: Updating patient demographics and insurance data, and documenting information in electronic health records.
Operations Support: Assisting with patient transfers, checking in patients for visits, and documenting no-shows.

Comparison of GS Grade Levels

Level	Experience Required	Education Required
GS-03	None	High School Diploma/GED
GS-04	1 Year Specialized Experience	1 Year College Above High School
GS-05	1 Year Specialized Experience	2 Years College Above High School

Requirements

To be considered for this role, candidates must meet specific federal requirements, including:

United States Citizenship.
Proficiency in English (written and spoken).
High school diploma or GED certification.
Successful completion of a background and suitability investigation.
Compliance with the mandatory influenza vaccination program.

Salary Overview

The compensation package for this position ranges from $32,435 to $58,811 per year, depending on your qualifications and the specific GS grade level at which you are hired. The VA offers regular salary increases and career advancement opportunities.

Benefits of Joining the VA

Beyond a competitive salary, the VA provides an robust benefits package designed to support your work-life balance and long-term financial health:

Insurance: Access to federal health, dental, vision, and long-term care plans.
Retirement: Federal pension and a 401(k)-style Thrift Savings Plan with 5% matching.
Leave: Generous annual and sick leave accrual, plus 11 paid federal holidays.
Family Support: Paid parental leave and available childcare subsidies for qualified employees.

Application Tips for Success

Applying for a federal position can be competitive. To stand out, ensure your resume is detailed and clearly maps your experience to the duties listed. We highly recommend using the standard VA Clinical Resume Document for your application. Double-check that all supporting documents—such as transcripts—are uploaded before the closing date of August 5, 2026.

Working for the VA is more than just a job; it is a commitment to excellence and service. If you are ready to embark on a fulfilling career path in healthcare administration, we encourage you to apply for the Medical Support Assistant role today. Your skills will help us honor America’s Veterans by providing the exceptional care they deserve.

Why This Medical Support Assistant Job Matters

Launch a rewarding career with the Department of Veterans Affairs and make a tangible difference in the lives of those who have served our nation.

Medical Support Assistant Job Overview

The Northern Arizona VA Health Care System is seeking a dedicated Medical Support Assistant (MSA) to join our team in Prescott, Arizona. This role is central to our mission, providing essential administrative support that ensures Veterans receive timely and compassionate care. As an MSA, you will be the face of our clinic, acting as a vital link between our Veterans and the medical professionals dedicated to their well-being. This position offers a unique opportunity for growth, as we provide a supportive environment that emphasizes professional development and the delivery of high-quality, Whole Health patient care.

Requirements for Medical Support Assistant

Must be a U.S. Citizen
Proficiency in written and spoken English
High school diploma, GED, or equivalent certificate
Selective Service registration for males born after 12/31/1959
Must pass a background and security investigation
Annual seasonal influenza vaccination or authorized exemption

Preferred Qualifications for Medical Support Assistant

Experience in a healthcare or medical office environment
Demonstrated ability to navigate complex scheduling software
Strong interpersonal skills for interacting with diverse patient populations
Advanced knowledge of medical terminology
Proven track record of managing multi-line phone systems and administrative records

Federal Benefits & Perks

✓Comprehensive health, dental, and vision insurance
✓Federal retirement pension (5-year vesting)
✓Federal 401(k) with up to 5% employer contribution
✓Generous paid time off: 13-26 days of annual leave and 13 days of sick leave
✓11 paid Federal holidays per year
✓Paid parental leave for eligible employees
✓Childcare subsidies for qualified families

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log into your USAJOBS account.
Prepare your resume and ensure it includes all required details.
Complete the online occupational questionnaire.
Upload all required documentation, including transcripts and SF-50 if applicable.
Submit your application package before the deadline on August 5, 2026.

💡 General Tips

Be specific and thorough when describing your work history; avoid assuming the recruiter knows your duties.
Use the VA's suggested Clinical Resume Document template for your primary resume.
Check your USAJOBS dashboard frequently to monitor your application status.
Ensure all educational documents are readily available if you are using education to qualify for GS-04 or GS-05 levels.
Verify that your identification documents meet current real-ID compliance standards.

Frequently Asked Questions

What is the typical work schedule for this position?

The position follows a standard Monday through Friday schedule, from 8:00 am to 4:30 pm.

Can I work remotely or telework in this role?

No, this is an on-site position located at the VA facility, and telework is not available.

Do I need prior medical experience to apply?

No prior experience is required for the entry-level GS-03 grade, as we provide guidance and training.

What is the trial period for new hires?

Selected candidates must serve a 1-2 year trial period to evaluate performance and professional fitness.

Is there an age limit for this position?

There is no age limit for federal employment, provided you meet the basic qualifications and security requirements.

Will I need to relocate?

No, this position does not offer relocation assistance.

Job from Veterans Health Administration

The Department of Veterans Affairs is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." By joining our team, you become part of a network that prioritizes the health and well-being of our Veterans through personalized care plans, healing environments, and a strong connection to the local community.